Jodie & Bette in the Glasgow store have given us great customer experience & satisfaction during our choice of choosing a new engagement ring. The help & support has been brilliant since our 1st appoi... Se mer
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Det här tycker kunderna
Met with Jodie who was very knowledgeable, patient and amenable to my requests. She demystified many preconceived notions and helped simplify this experience for me. I enjoyed our chat and I learnt so... Se mer
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What a great experience we had choosing my engagement ring. The store is beautiful and all the staff were so welcoming and friendly. We were kept informed all the way through our selection process to... Se mer
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Popped into Argyll Arcade branch last week and had the pleasure of dealing with Jodie. She patiently listened to my thoughts and guided me through several options. She was extremely knowledgeable and... Se mer
Företagsinformation
Skrivet av företaget
Find Us You can find our Glasgow branch in the heart of the Argyll Arcade. Widely regarded as the diamond jewellery centre of the North, the covered shopping street, situated in the centre of Glasgow’s shopping metropolis on Buchanan Street, plays host to our intimate store. The shopping haven has been a part of Glasgow’s history since the early 19th century and is the most famous destination for diamond engagement rings across the entire country. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Kontaktuppgifter
Argyll Arcade 52, G2 8BH, Glasgow, Scotland, Storbritannien
- 0141 413 9197
4,9
Utmärkt
160 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What an incredible experience!
What an incredible experience from start to finish. The staff at Austen & Blake couldn't have done more. My partner worked alongside Suzann to help pick my engagement ring which is everything I could of wanted and more! He was so happy with his experience and support when picking the ring he suggested going back for our wedding rings too and I'm so glad we did. Honestly, from the moment we walked in, to walking away with our wedding rings has been such a wholesome experience for us both. I was so fussy with what I wanted to go alongside my engagement ring and it took numerous appointments to find the right one, but it was no problem at all. All the staff were so lovely, friendly and inviting so I know whoever you pair with they will make you feel great and be an excellent help. As said previously we worked with Suzann. Where do I start with this wonder woman? We feel like we have a friend for life, she was so relaxed, welcoming, kind, friendly, funny, the list goes on! She was simply wonderful and she really knew her stuff. Her help throughout has been second to non and we're so very grateful for all her time, effort and support. We didn't feel pressured or under any obligation to make quick decisions. We both felt relaxed and able to make honest, easy decisions without feeling pressured to make a purchase which I think is hard to find nowadays. We can't thank you all enough, I've absolutely loved our experience and it will always be treasured. I would highly recommend anyone looking to purchase any jewellery or like us an engagement or wedding ring, especially if your also like us and have no clue what your doing because they will get it so right and make it the most perfect experience!! Biggest thank you to all the staff at Austen & Blake, your brilliant!
Amy. X
23 september 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzann.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Customer service and attention to detail
13 september 2024
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Both the people who I dealt with were
Both the people who I dealt with were so lovely and very helpful. We are very happy with the ring and will be coming back for the wedding bands when the time comes!
12 augusti 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Thank you so much to Jack from the…
Thank you so much to Jack from the Glasgow store. My partner recently bought my engagement ring from him and said the service was absolutely amazing.
He helped my partner design my ring, it’s beautiful.
1 augusti 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service and Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Bought an engagement ring from austen…
Bought an engagement ring from austen and blake. I had no idea what i was looking for but the staff helped me pick out the perfect ring. The service was so good i went back and got my wedding bands also from the store. The wedding band had to be resized a couple of times before the wedding and they managed to do that very fast before the wedding.
6 september 2024
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Fantastic
Absolutely outstanding customer service from start to finish. Cannot recommend enough.
10 september 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Thank you
I Was in today to collect my ring and was in 3 weeks previous too this and on both occasions I got gave great service. Made me feel so welcome and catered to all my needs also helped me understand how everything worked with there vast knowledge. Would really recommend to anyone , was overall a great experience and couldn’t fault it .
6 september 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
5* service from the first consultation…
5* service from the first consultation to the collection.
What I thought would be a daunting process was made easy by Dylan, his knowledge of the product plus his recommendations made it very comfortable and stress free.
I was talked through many different options, band-widths, clarity’s and sizes. Their selection is second to none.
Thank you Dylan for your guidance and expertise.
12 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dylan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Best experience We had a fantastic experience when we…
We had a fantastic experience when we visited the Glasgow store. Jaclyn and her staff were great, they were so kind and helpful, they made me feel so at ease and welcoming, I wouldn’t hesitate to go back in the future. Well done to Jaclyn and her team
12 augusti 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jaclyn.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Unbelievable experience in the Austen &…
Unbelievable experience in the Austen & Blake branch in the argyle arcade. A stress and hassle free service was provided by Suzann who used my criteria I gave her for a ring I looked to purchase, to give me the best possible one to buy. Would highly recommend the store.
19 augusti 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzann.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent customer service!
10 augusti 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great experience
Smooth process from start to finish and Dylan was brilliant in helping us with everything.
3 augusti 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dylan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Good value and straightforward ordering process.
Shop samples make it easy to see what you want and then order.
1 augusti 2024
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Suzann was amazing!
Suzann was amazing!
I visited the store with my mum to choose my own engagement ring. Suzann was so helpful and explained everything in detail. No sales tactics, all very up front and honest which we really appreciated. An excellent experience at Austen & Blake!
30 juli 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzann.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Samantha was fantastic
Samantha was fantastic. I went in with no idea what I wanted to design, and she explained every thing very thoroughly and helped me immensely. A very seamless process
3 augusti 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Samantha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Our experience with Austen & Blake…
Our experience with Austen & Blake Glasgow was top class. From the initial appointment of trying of different rings to the ordering and collection of my partners engagement ring was so smooth and easy. Special thanks to Suzanne who made the experience extremely enjoyful! Looking forward to returning for our wedding bands!
30 juni 2024
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzanne.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience from start to finish
Great experience from start to finish. Our wedding rings are perfect! I was worried I wouldn't get a ring to match my engagement ring but they were extremely helpful and managed to find the perfect one.
28 juni 2024
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Stunning ring
Passing Glasgow’s Argyle arcade store, i popped in out of curiosity, l spoke with sales assistant Dylan. He was an absolute delight, we discussed the service that the company offered from various designs to different price options. Choices were fabulous. At no time was there any big sales pitch or pressure to make a purchase, it was very relaxed.
I made an appointment to come back a few days later and ordered a beautiful oval ring, three weeks later my gorgeous ring arrived, I was a bit speechless at first, I just love it!
Credit to the staff and service, but most of all a huge thanks to Dylan. He was an absolute joy to work with, couldn’t be more helpful.
4 juli 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dylan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
5 star jewellers
Suzann was great to deal with and very knowledgeable. I have already recommended to our eldest son for an engagement ring for his future fiance. Won't hesitate to recommend to family and friends.
29 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzann.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great Service and Stunning Product
Fantastic service all round and could not be more pleased with the end result!
Purchased an engagement ring and over the course of an hour was expertly guided through the process of selecting and refining the design before sending it to be made up.
7 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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