Great prompt service from Aurus Australia and a very easy process to order car parts online and at very competitive prices too. Thankyou.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Web site was good. Price was good. Delivery was good. 2 sets of windscreen wipers bought. Suppled were different sizes to those stated on web site and order and on original cars. They only just fit... Se mer
Företaget har svarat
Required spare part for my car. Aurus was the only place I could locate it and buy it. Placing the order was simple on their secure website and so was payment, as it confirmed payment quickly. Recei... Se mer
Företaget har svarat
Great service, Fast transaction... Happy to help when and contacted Aus Post for me after my parcel went Via Western Australia... Chased it up quck smart thank you!!!
Företagsinformation
- Bildelar
- Biltillbehörsåterförsäljare
- Tillverkare av bildelar
- Bildelsmarknad
- Biltillbehör
- Butik med biltillbehör
Skrivet av företaget
AURUS Australia is your trusted online auto parts store, offering high-quality car parts and wiper blades with fast and free delivery across Australia. Our Sydney-based warehouse ensures quick order processing and nationwide shipping. We specialize in OEM and aftermarket auto parts, providing a perfect fit for your vehicle. Whether you're looking for wiper blades, sensors, car keys, or electric or engine components, we offer a wide range of products at competitive prices. Our easy-to-use online store makes finding and ordering the right car parts simple and hassle-free. With secure payments, reliable customer support, and speedy dispatch, we guarantee a smooth shopping experience. No matter where you are in Australia, we deliver fast so you can get your car back on the road.
Kontaktuppgifter
169 Port Hacking Rd, 2228, Miranda, Australien
- ace@aurus.com.au
- aurus.com.au
4,6
Utmärkt
193 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service from these guys
Excellent service from these guys. Right part first time with super quick dispatch and delivery on a critical car part.
13 februari 2025
Svar från AURUS Australia
Thank you, Paul!
We truly appreciate your kind words. We're glad we could provide the right part quickly and efficiently for your critical car repair. If you ever need anything else, we're always happy to help!
Best regards,
AURUS Australia
Great delivery time and product looks…
Great delivery time and product looks great and is performing as it should. Many thanks and I'll definitely trust you with any other parts required 😀
13 februari 2025
Svar från AURUS Australia
Thank you, Stuart!
We're delighted to hear that you're happy with the delivery time and the product's performance. We truly appreciate your trust and look forward to assisting you with any future needs. If you ever have any questions or require more parts, feel free to reach out. Thanks again for your support
Best regards,
AURUS Australia
Very fast and easy!
4 februari 2025
Svar från AURUS Australia
Thank you, Dean! We're glad you had a fast and easy experience. We appreciate your support and look forward to serving you again!
Best regards,
AURUS Australia
You made it easy supplying a stock part…
You made it easy supplying a stock part with such precision adds to the precision you strive for to supply quality parts I'm grateful
Regards Duncan
1 februari 2025
Svar från AURUS Australia
Thank you, Duncan!
We appreciate your kind words and are glad we could provide you with a precise and high-quality part. Your satisfaction means a lot to us. Looking forward to serving you again!
Best regards,
AURUS Australia
Svar från AURUS Australia
Thank you for your kind words! We're thrilled to hear that your shopping experience was smooth and that everything fit perfectly. Hope to see you again soon!
Fast delivery of exactly what was needed
28 januari 2025
Svar från AURUS Australia
Dear Steven,
We appreciate your kind words! Fast delivery and customer satisfaction are our priorities. Looking forward to serving you again!
Best regards,
AURUS Australia
Good communication on the process of…
Good communication on the process of the order and pricing is competitive.
The only thing that was a bit frustrating was the tracking information not being the same as actual products time of arrival.
12 januari 2025
Svar från AURUS Australia
Dear Chris,
Thank you for your review and for your kind words about our communication and pricing. We appreciate your support!
We understand your frustration regarding the tracking information not matching the actual delivery time. Unfortunately, shipping carriers sometimes update tracking with delays, and we apologize for any inconvenience this may have caused. We are constantly working to improve our service and will take your feedback into account.
If there’s anything else we can assist you with, please feel free to reach out. We’d love to serve you again in the future!
Best regards,
AURUS Australia
Professional service.
I got exactly what I wanted, delivered within a couple of days. And the price was amazing!
18 januari 2025
Svar från AURUS Australia
Dear John,
Thank you for your kind words! 😊 We're thrilled to hear that you found our service professional and that we could meet your expectations. We strive to deliver quality and speed at an amazing price! We hope to serve you again in the future. 🙌
Best regards,
AURUS Australia
Svar från AURUS Australia
Dear Steven,
Thank you for your kind words! We’re thrilled you were pleased with our service and quick delivery. It means a lot to us. Feel free to reach out if you need anything else—we’re always happy to help.
Best regards,
AURUS Australia
Too slow to respond and can't even resolve my problem
I ordered a H7 LED Bulb and the product didn't fit the H7 Housing on my 2012 Toyota Camry Hybrid. I requested to either sent back for refund or they find Me a replacement product that fits my Car. They were very slow to respond and didn't even answer whether I could get a Refund or a Replacement product. Just only replied to me that my Car should be using H11 for Low Beam, but I already confirmed it with a Mechanic Shop that My car uses H7 not H11 because I made that same mistake before. It has taken 2 weeks just talking to this company Customer Service Team and still problem unresolved. Absolutely not going to buy from them again. 😤
7 januari 2025
Svar från AURUS Australia
Thank you for contacting us regarding your order.
If you believe that you have received an item that does not match the description or photos included in the listing, we want to assure you that we are fully committed to resolving this issue by either refunding your money or replacing the item with the correct item.
However, at this time we have only received your message and have not received any photos or additional evidence to confirm the issue with the item.
As stated in our returns policy, we require supporting images to properly assess and resolve your concerns.
To help us resolve this issue quickly, please provide:
1) Clear photos of the item you received and the socket where you would like it installed.
2) A brief description of the issue and how it differs from your expectations.
Once we receive this information, we will review it and take the necessary steps to provide a satisfactory resolution, whether that be a replacement or a refund.
If you simply wish to return the item, you may initiate a return in accordance with our returns policy. Full details and instructions can be found on our website.
Thank you for your cooperation and we look forward to resolving this issue for you.
Best regards,
AURUS Australia Customer Service
They do not fit factory Holden vl…
They do not fit factory Holden vl commodore wiper arms as they are a pin clip style arm
5 januari 2025
Svar från AURUS Australia
Dear Christopher,
Thank you for sharing your feedback. We’re sorry to hear that the wipers did not fit your Holden VL Commodore.
As part of our commitment to excellent service, we’re happy to assist with an exchange if the product doesn’t meet our description. If you have received an item that does not match the description, we will gladly replace it in accordance with our customer service policy. Simply contact us, and we’ll quickly address any issues or provide replacements.
We also acknowledge that there may have been an issue with the adapters provided, and we are ready to send you the correct ones to resolve this.
To proceed, please contact us with your order number and a few photos to verify the issue. We’ll ensure this is resolved for you quickly and without hassle.
Additionally, we always include detailed information about the mounting type in our product descriptions to help our customers select the correct wipers.
Please don’t hesitate to reach out so we can address this matter as soon as possible. Your satisfaction is our priority, and we hope we can turn this experience around and leave you with a positive impression of our company.
Best regards,
AURUS Australia
The part was exactly what I needed and…
The part was exactly what I needed and it arrived very quickly.
Thankyou
15 december 2024
Svar från AURUS Australia
Dear Dianne,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia
Fake/dodgy parts!
Bought a knock sensor suit a FZJ80R, after replacing it with this so called oem replacement part, my check engine light came back on for code 52 aka knock sensor fault, swapped it out for a geniune toyota sensor and no issues. Buying from here was a waste of time and money and the description was not as advertised as it did not do what it said it would.
I still have not received an email back from support to issue a return and/or refund.
12 december 2024
Svar från AURUS Australia
Dear JACOB ,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the part you received. The sensor you purchased, priced at $21.90, is a cost-effective aftermarket alternative designed to suit a variety of vehicles. While it is manufactured to meet compatibility standards, we understand it may not always match the exact performance or specifications of a genuine Toyota part, which is typically priced significantly higher.
We regret the delay in responding to your concerns. If you did not receive a response within 24 hours, it’s possible that your email was filtered into spam or missed due to an increased volume of inquiries. Please send us a follow-up email at ace@aurus.com.au, and we will ensure your issue is addressed promptly. Your satisfaction is important to us, and we are committed to resolving this matter.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
AURUS Australia
Customer Support Team
fast service ,good price ...
3 december 2024
Svar från AURUS Australia
Dear Terry,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia
Svar från AURUS Australia
Hi Erika,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're happy with the quality of the product and our service. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Best regards,
AURUS Australia
Svar från AURUS Australia
Dear James,
Thank you for your kind words! We’re thrilled to hear that you were pleased with our service and quick delivery. It means a lot to us. If there’s anything else you need, feel free to reach out—we’re always happy to help.
Best regards,
AURUS Australia
Svar från AURUS Australia
Dear Darren,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Very good condition
6 december 2024
Svar från AURUS Australia
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Great communication
Great communication. Answered all my questions and sorted a payment problem. Great product. Went straight into the car no dramas. Worked perfectly. 👍😎
3 december 2024
Svar från AURUS Australia
Dear Bret,
Thank you so much for the wonderful feedback! We’re thrilled to hear that our communication and assistance with the payment issue met your expectations. It’s great to know the product fit seamlessly and worked perfectly in your car. If you need anything else in the future, don’t hesitate to reach out—we’re always here to help.
Best regards, AURUS Australia
Prompt delivery well packaged but still…
Prompt delivery well packaged but still waiting for my mechanic to fit it
3 december 2024
Svar från AURUS Australia
Dear John,
Thank you for taking the time to share your feedback! We’re glad to hear the delivery was prompt and your item arrived well-packaged. If you have any questions once your mechanic installs it, feel free to reach out. We’re here to help and appreciate your business.
Best regards,
AURUS Australia
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.