Aura Omdömen 

Rey had a quick response and followed up quickly after the part was received!

When i made my initial support request, the response, and possible solutions came quickly. When the first effort failed they continued with possible solutions even sending out a replacement cord ,which solved my issue.

Easy to log an issue, quick response, you sent me for free a new plug and it worked. I'm up and running with my Aura frame working again in less than a week.

Rey was very helpful at diagnosing the problem. Sent replacement promptly and free of charge. All fixed. 😀

My frame stopped working and the support team quickly and easily fixed my issue. They sent me a new power cord for free and it fixed my issue. They responded quickly and efficiently to my emails.

Amazing company and really helpful when I needed a replacement part, they definitely go over and above other companies. Buy from the best, and you only buy once.

Great customer support even when out of warranty duration.

I was given my Aura frame as a gift about a year and a half ago. Recently it quit working. Gulzhan tried everything to help me get it working again to no avail. They even offered me a large discount if I wanted to replace it. I had about 4600 photos of my kids and grandkids on that frame, so I was going to do that. Gulzhan came back and said (even though it's out of warranty) they were going to replace it for free. he also offered to help me reload all the photos onto the new frame. It would be wonderful if all companies treated their customers so well.

Great Customer Service - above and beyond my expectations. Aura Frames really cares about their customers.

Easy to contact for support
Quick response
Very detailed instructions to follow
Gave a few options
Excellent follow up to makes sure everything was correct
Love my Aura frame. Wouldn’t want to live without one…seriously

Aura has the best customer service of any company I have dealt with in recent years. I emailed them and Paul answered me immediately. He resolved my problem, sent me a new wire and my frame worked. Unfortunately, the problem arose again and Paul has now issued an email to me to pick a new frame. This is unbelievable customer service.

I had an issue with my frame and went right to the Support articles. When those suggestions did not work, I emailed Customer Care. I received a VERY quick response with very clear instructions for next steps. I actually had to email several times and each time the response was very prompt, kind and detailed. Since my issue could not be resolved, I was offered a new frame...even though I was out of warranty. Who does that??? BEST customer service for a prodcut I absolutely love!

Prompt response to my email when i needed assistance with a problem. Easy to follow steps to correct the problem and quick followup to make sure my concerns were addressed!

Customer service are amazing to deal with, super friendly, helpful and fast to respond, couldn’t recommend higher! Adam was exceptional at getting back to me.

I bought an Aura Frame for my mother about a year ago because she loves seeing photos of her family but struggles with technical things. When it suddenly stopped working, I was worried she’d lose this daily joy. It turned out to be the power supply. Aura’s team quickly diagnosed the issue and sent me a replacement for free. The frame works perfectly again, and my mom is so happy to have her memories back. I’m deeply grateful for a company that stands behind their product and makes it easy to care for loved ones.

Ordered a monitor. They say dhl is sending it to my address , but nothing happens after that.
Dhl is directing me back to aura.com, but they dont do anything to get the shipping process started; if they send anything at all.

Our Aura Frame stopped working. I tried troubleshooting the problem myself by changing to a different network. I knew enough to try changing to a 2.4GHz network but it kept “looking for frame,” I finally contacted Support and was assigned to Faustine who asked questions to analyze the problem. This took a couple of back and forth emails where Faustine took a very methodical approach. She decided to send us a new power cord free of charge. Our problem was solved! Aura Frames provides the absolute best customer service. I was afraid I’d have to do a factory reset and lose all of our pictures, but no! Faustine to the rescue.

Even with customer service, the Aura IS NOT user friendly. Whether shuffle, chronological, factory reset, etc., the unit continues to repeat some pictures, while not playing others. I have 140 pictures (they say up to 500) in the frame. You are a victim of this Chinese company: you can't adjust, set order of play, etc. My sister and 2 friends have one, and each have the exact same problem, probably simple to fix at the IT level - but Aura doesn't care. I bought it for my wife's sudden, tragic death to display at the memorial. Only made the sad day worse. DO NOT BUY! I had to tell people at the funeral "No, wait! There're other pictures! Don't walk away from the pictures! The Aura is shit! It keeps repeating pictures!" Aura customer service response was "Display (ALL 140 PICTURES!") for 1 minute instead of 15 seconds" Yup, tell your guests to stand there for 2+ hours. That's how they fixed the flaw! Thanks, Aura

I received an email stating my purchase shipped, when I finally received a tracking number it states on the UPS website that a label was created on 5/22/25, but the package was never given to the carrier. I’ve inquired several times and received a generalized email saying yes your package shipped.
I am concerned that they’ve probably taken my money with no intention of sending me my purchase. If they do not correct this immediately, I will go on a campaign to disclose publicly, and may even pursue legal counsel.

SCAM WARNING. I have been scammed by AURA displays. They were unable to fulfil my order but refuse to refund the £450+ I have paid for the item. Be warned this is not a proper company and I’m not even sure where I can go to get my money back.