Aura Omdömen 

Had a look at their website and added an item to see shipping times. They didn't fit my requirement so I cleared my cart and closed the browser tab. About an hour later I receive an email letting me know I left something in the cart.

What? Get stuffed. I didn't sign up or agree to any email communication at all. This company will take and use your data without your permission.

Beware.

I bought a display and have had trouble setting it up. My email was returned with a cut and paste "check these things". I still had trouble and requested to speak with someone to troubleshoot what I was missing in the set up. I did not receive a response. I am returning - new and in perfect condition because of lack of customer service. Very disappointing.

I purchased one of these frames from Costco about 2 years ago. It was a bit tricky to set up and add the family, but once done, it's great. We time it come on each day. We send photos whilst in holiday, I absolutely love it.

My experience was excellent. Jay answered my initial inquiry regarding a faulty picture and sent a new cord. My kids sent me a new Aura Frame as the replacement cord didn’t resolve the issue. I set up my new aura Frame and Lisa quickly facilitated transferring all my old pictures to my new frame, at 7:30 pm. I am thrilled with the response and quick resolution. Thank you!

Best customer service!
My siblings and I have purchased many Aura Frames for our parents and cousins so I already knew how wonderful the frame itself is. The fact that it holds so many pictures and you can pause on a picture to look longer is a great feature. So, to say I was excited to see an Aura Frame up for auction at a cancer fundraiser I was at would be accurate and then when I won it, you'd think I'd won the lottery! (In my mind I had. Lol)
When I got it home and found it had belonged to someone else and I wasn't able to get it to connect to the Internet I was disappointed but thought I'd contact customer service to see if they could give me direction. Amin advised me the company doesn't usually support second hand frames that weren't purchased from Aura or an authorized dealer but would try their best to help. After getting further information about the frame Amin suggested I try to do a factory reset and told me how to do it and asked that I let them know how it went. After trying many times with no success Amin had Chelsey join in on the email conversation. Keep in mind they aren't really to be helping me and yet they went above and beyond any customer service representatives that I have ever dealt with. Thanks to them they are making a one time exception and I will be receiving a pre-loved frame at no further cost to me. They have my business for life and you know I will be referring them to anyone and everyone.
Exceptionally grateful customer
MBK

Absolutely outstanding customer service! I accidentally damaged my Aura frame, and the screen was broken. I reached out to their support team through the website, and within just 4 hours, I received a response. Although they couldn’t repair my frame, they offered me a brand new one—FREE of charge! This was despite the fact that the damage was my own fault, not a defect with the product. I’m beyond impressed and incredibly grateful. A special shoutout to Hajar from the customer service team for being so helpful and kind!

I wholeheartedly recommend Aura frames. We have the Carver Mat model, and the photos look stunning on the screen. Plus, the app is super user-friendly. It’s been a fantastic way for our toddler to connect with his relatives who live far away—it’s something we use every day and truly love!

Rey from support answered promptly and clearly. He patiently answered my original and successive questions thoroughly with an abundance of knowledge.

Super support.

I bought two of their frames in the space of 18 months. As soon as the 1 year mark was up BOTH frames are literally not turning on. Nothing I do to reset or anything that is mentioned online seems to work. There is no existing customer service that I’m aware of. I don’t really see a number for them online. Which stay away from this product.

I sincerely appreciate the exceptional customer service that I received from your team, particularly from Gia, regarding my recent issue with my Aura frame. After encountering a problem where the device went black, I reached out via your website’s chat feature on a Friday evening. I had diligently followed the troubleshooting recommendations before contacting support and certainly did not anticipate a response until the following Monday.

To my astonishment, I received an email from customer service early Saturday afternoon, inquiring if I had attempted the troubleshooting steps. Upon confirming that I had, Gia promptly provided me with clear instructions on how to request a replacement cord at no charge. I received the cord within a week.

I cannot thank you enough for the swift response, Gia's pleasantness, and the straightforward directions that helped me resolve the issue efficiently. I am once again able to enjoy the cherished memories captured by my family and friends once again.

Thank you for prioritizing customer satisfaction and fostering a responsive support team.

I had an outstanding experience with Aura Frames’ customer service team.. specifically with Farzana recently. From the moment I reached out, the staff was incredibly patient, accommodating, and genuinely helpful. They took the time to address my questions & problems thoroughly and went above and beyond to ensure I had the best experience possible. It’s rare to find such a responsive and customer-focused team, and I truly appreciate their dedication to making everything seamless. If you’re considering an Aura Frame, rest assured that their customer support is just as impressive as their product. Highly recommend!

I had two issues with my frame. First the power cord failed and then the screen of the frame got distorted so the pictures didn't show clearly. The power cord was immediately replaced for free. For the frame, even though it was no longer under warranty it was also replaced. So while I had some issues with the product they were immediately taken care of. We really like having the digital frame and think it's a great product and the customer service is top notch!

Aura may have the best customer service I have ever seen. Having trouble with our Aura (just would not come on - blank screen). So I contacted them to get suggestions and nothing seemed to work. So they just sent me a new one! Not sure how old our original Aura frame was but least several years. Unbelievable Customer Service. I will be recommending Aura to everyone I know. Well Done!

Highly recommend Aura for the excellent quality of the photo frame and ease of use but also for their first class after care.
My frame stopped working outside of the guarantee period. Aura’s online troubleshooting tips were easy to follow but didn’t solve the issue. I used the link to their chat line and after following the instructions given again the screen remained black. I was told an email would be sent by customer services shortly which came early next morning (I made initial contact late in the day just before office hours closed). They offered to send a new power cable free of charge to see if this worked.Very clear instructions given re next steps and completing the delivery details on the link to my pre filled order along with tracking facility. The cable arrived the following morning as promised and my frame is working perfectly again. I am very happy with the speed and ease of this resolution. Well done and thank you Aura.

When my elderly father had a power surge his frame stopped working. I was worried it would need to be replaced after all of the help tips didn't work. I reached out to customer service and had a response within 24 hours. Within a week, I had a new cord (the suspected fix). I tried the new cord and we are back in business. I added some new pictures and he was back to telling me about all of his favorites. I thought by spending a bit more there would be customer service and I was glad to be proven correct.

My Aura went black. I tried resetting and nothing happened. I emailed customer support and they were so helpful. Just received a new power cord and my Aura is back up and working. I can’t say enough about the great customer support I received. Thank you again.

My Frame was a gift and did not connect properly to our WiFi. After multiple times of help from the Aura support group, they sent me a replacement Frame which works great. Thanks for the help Aura

Great product! Our family members each have a frame in their home and despite being thousands of miles we can keep up by sharing photos of daily life and special events. Love it when a new picture pops up! Only once had a need for customer service and the response was immediate and to our satisfaction. Love our Auras!

I had a problem downloading HEIC pictures. Harley responded quickly and offered help. In in interim I had figured out how to convert them tp JPEG format and had put them on my frame. Harley said they would continue to look in to the matter to see if this was a problem with my frame. I appreciated the prompt response and the follow up

We have had our Aura Frame for over a year and since then my mom, sister, and mother in law have gotten Aura Frames as well! My kids LOVE seeing the photos, asking who is who in the baby images, reminiscing on vacations we’ve taken, and bringing up fun family events. Recently I had to get customer support for a frame giving us trouble and the customer service team was quick, thorough, and kind. We love our frame and recommend it to everyone!

Frame died randomly and thought I was completely at a loss. Contacted support after normal business hours and got a reply within minutes. They sent me a new cord at no charge which has since fixed the problem entirely.