I have been in the music industry for 40 years. I wanted the ultimate MP3 player and earphones and put my trust in Phil at Audio Concierge. He recommended the new Astell & Kern PD player and the incr... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Audio Concierge was great. Distribution issues due to COVID and high demand, meant Shanling struggled to get deliveries into Europe. Phil was great with updates and feedback, keeping me informed and... Se mer
I'm not the type of customers that a dealer wants to get - lots of questions, and very indecisive. Phil, unlike other dealers, is extremely patient and has incredible in-depth product knowledge. Respo... Se mer
I ordered an usb-cable for my mojo 2 on 04.09.2022. The cable was stock listed and Audio Concierge would send immediately. Until now no delievery and no response. I am so disappointed from... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
UK's only dedicated, luxury headphone and portable audio specialist. Providing bespoke solutions for clients in London and the UK.
Kontaktuppgifter
Covent Garden , WC2H 9JQ, London, Storbritannien
- audioconcierge.co.uk
3,5
Medel
156 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
VERY DISSAPOINTED CUSTOMER
There's no point in glossing over my experience with this company. Absolutely full of cr*p from start to finish and I'm still awaiting a refund....
25 maj 2022
Omdöme utan inbjudan
Excellent company
Excellent company. Very fast delivery, competitive prices. They were the only company that had the USB-c DAC dongle I wanted in stock.
I highly recommend Audio Concierge.
6 maj 2022
Very hard to get in touch with
I enquired about the state of my order for two weeks and received no reply, I had to open a PayPal dispute to cancel it, although once I did I got my money back within the hour
29 april 2022
Omdöme utan inbjudan
Excellent customer service from start…
Excellent customer service from start to finish, you would be hard pushed to find this level of knowledge and service anywhere. A+++ great job Phil
24 april 2022
Personal service
Good price, and Phil was very helpful in arranging a flexible delivery date having reserved the item for me.
13 april 2022
Always a pleasure to deal with.
27 mars 2022
Untrusted seller
Be careful , untrusted seller who can’t provide what he is selling and should be force by PayPal to do the refund , it means forget about your money until you are refund by PayPal
13 mars 2022
Omdöme utan inbjudan
Lotoo paw 6000
I ordered a Lotoo paw 6000 Digital audio player from this retailer, The delivery and service provide by the retailer was excellent.
The Lotoo paw 600 has excellent sound quality and above average build quality.
27 januari 2022
Excellent speedy service
Excellent speedy service. Great prices and friendly helpful staff.
I would highly recommend Audio Concierge.
21 januari 2022
Place to go for hard to find IEM's in the UK.
Phil is an absolute legend when it comes to customer service, anything from providing helpful information about products, to quick delivery and the selection is simply outstanding.
I was deciding between 2 IEM's in roughly the same price category, and Phil was very helpful in recommending me an earphone for my musical tastes by asking about my current gear and musical tastes. Very happy with my final purchase decision.
Audio concierge is simply the place to go for harder to find audio gear, or some higher end Chi-Fi.
Top notch service, would buy from again!
23 december 2021
Omdöme utan inbjudan
Above and beyond the call of duty!
In fact I was not a customer to Phil and Audioconcierge so far, but an unforeseen manufacturing defect in my Cayin N6ii (Special Audioconcierge engraved edition) sent me towards Cayin for support, who recommended me to work with Audioconcierge to have the problem serviced.
This is where the fantastic experience with both Cayin and Audioconcierge started. Phil Wannell took my defective N6ii into his care and ensured a quick transfer of my N6ii back to China where Cayin serviced my N6ii under warranty. Once that was sorted and the N6ii had made its way back to Phil, he ensured a lightning fast shipping of my Cayin back to me in the Netherlands. And all of that out of pure customer centricity. Phil and Cayin definitely have made me into a loyal customer .. With them at the helm of your musical enjoyment, you simply cannot go wrong!! Highly recommended!
21 december 2021
Omdöme utan inbjudan
Excellent
Excellent, polite, and knowledgeable customer service. Prompt delivery. I will be using again. Highly recommended without any reservations.
8 september 2021
Great personalised service
Fantastic service and support from Audio Concierge for audio exotica.
31 juli 2021
Amazing sevice. thanks to Phil Wannell. very helpful.
Amazing service when ordering from Audio Concierge which I have
29 juli 2021
Very impressed yet again by the…
Very impressed yet again by the service, speed, communication and value. Will continue to make my audio purchases from this company whenever possible.
25 juni 2021
Ticks all the boxes!
Phil was great at keeping me in the loop with delivery dates of products and all information I needed.
Highly recommend
23 juni 2021
Great product
4 juni 2021
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