Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Cost me money to end up staying at home waiting for a package for over two days and when I arrive the courier was very rude on customer friendly. I asked for letting me just use a story to push it fre... Se mer

Betygsatt 5 av 5 stjärnor

I've bought four items from renew2u and everyone of them works perfectly. Highly recommended the prices are excellent and everything has a 12 months guarantee. I have collected items and had items de... Se mer

Betygsatt 1 av 5 stjärnor

I purchased a B rate dishwasher. Wasnt bothered about the visible appearance. Because my house was under construction, I wasn't able to use the machine for a month. When I connected it to finally... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great price and service received on my purchase. Needed to change a delivery date and this was straightforward via email with prompt reply and change.

Företagsinformation

  1. Vitvaror och hushållsapparater

Skrivet av företaget

Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

131 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 86 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Cost me money to end up staying at home…

Cost me money to end up staying at home waiting for a package for over two days and when I arrive the courier was very rude on customer friendly. I asked for letting me just use a story to push it free Jane he was just dragged and left and said he’s not doing it.

26 maj 2026
Betygsatt 5 av 5 stjärnor

Great customer service

I ordered a fridge freezer which was damaged in transit, u contacted customer services they were quick to reply and gave me options I asked for a refund which was put back in my account,a great service I would recommend this company

29 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

False advertising

This company sells by false advertising. You click on product price showing £198 when you go to next page price changes to £350.

31 maj 2026
Omdöme utan inbjudan
Logotyp för Renew2u

Svar från Renew2u

Thank you for your review.

We are sorry to hear about your experience. We take pricing transparency very seriously and have not identified any issues where prices change between pages in the way described.

It is possible that you may have been viewing different grades or conditions of the same appliance, as we often stock multiple versions of a product with varying cosmetic grades, specifications or levels of damage, which can result in different prices being displayed.

We have not received similar reports from other customers, however we would be happy to investigate further. If you could contact us with details of the appliance you were viewing, we can review this and provide clarification.

Thank you for bringing this to our attention.

Betygsatt 5 av 5 stjärnor

Great products excellent prices.

I've bought four items from renew2u and everyone of them works perfectly. Highly recommended the prices are excellent and everything has a 12 months guarantee.
I have collected items and had items delivered within a couple of days customer service is great and when I bought my fridge freezer they changed the doors round before delivery.

20 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

No refund issued after returning Product

I purchased a B rate dishwasher. Wasnt bothered about the visible appearance. Because my house was under construction, I wasn't able to use the machine for a month. When I connected it to finally use it. It wouldn't flush the water out of it. I called for an exchange and there was nothing in the colour I purchased in stock. I was told when Renew2u will receive the dishwasher, I will receive my refund. It has been over three months now and I've tried to call over 50 times in different hours over numerous days and weeks with no answer. I assume this company has closed down and I have lost out on nearly £300.

The company who picked up the dishwasher was called Furdeco.

Order ref Web3394
Consignment Number: F4608696-5558

30 december 2025
Omdöme utan inbjudan
Logotyp för Renew2u

Svar från Renew2u

Thank you for your review.

We are sorry to hear about your experience. We would like to clarify that all refunds are processed in accordance with our terms and conditions within 7 working days of the returned item being received back into our warehouse.

We can confirm that Renew2U remains fully operational and we certainly would not expect any customer to be waiting three months for a refund once a return has been completed correctly. As your collection was carried out by Furdeco, we would like to investigate this matter further as there may be an issue with the return tracking or processing of the collection.

Please contact us with your order number and we will urgently review the status of the return and provide a full update.

We apologise for any frustration caused and look forward to resolving this for you.

Betygsatt 1 av 5 stjärnor

Possibly the worst company I've dealt…

Possibly the worst company I've dealt with in years. Supplied a faulty unit (it happens). They said they would refund me with 5 days of them collecting it. What I actually received was a partial refund. They left a 7 month pregnant woman with no cooker. Even after this was explained they did nothing.

12 april 2026
Omdöme utan inbjudan
Logotyp för Renew2u

Svar från Renew2u

Customer sent back an item that was not faulty and under our terms as was accepted no fault found returns the cost is covered by the buyer. Customer raised a payment dispute with their bank who also ruled in our favour.

We are open fair and transparent from purchase through to warranty. If we are at fault and have a failed product we cover all costs for either an exchange or full refund if an exchange cannot be supplied. I am sorry you felt this was not a good enough service on this occasion through ebay.

Betygsatt 5 av 5 stjärnor

Hello

Hello
I would like to leave a feedback for this company I ordered a condensed tumble dryer from them but it broke and I texted them right away and since my first text they guided me with some troubleshooting to try when I explained it still was not working they were very kind and understanding…nothing was too much hassle they got everything sorted in less than a week I had a new condensed tumble dryer delivered to my door they uplifted my old one and if anyone is thinking of ordering an electrical appliance I would one million percent advice for you to go th them ….i don’t think I would go anywhere else…….thank you for everything I really appreciate your time and great customer service I received…

29 april 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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