Order was delivered promptly on time within the 2-4 day window as stated. Order was in Prime as new condition, which is something I worry about since another big name seller online selling as new prod... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
awful scamming company bought two laptops from them, both crashed and wouldn't start back up, first laptop I bought they refused cash refund and gave voucher $30 less than I paid for. 2nd laptop died... Se mer
Företaget har svarat
I buy occasionally from Cex, last purchase experience wasn't good lol reason I kept receiving wrong Specs of graphic card I believe it's not Cex fault coz ppl sold those cards with wrong specs and of... Se mer
The service provided thus far has been exemplary, all but one of the goods ordered have met all expectations, the only anomaly being very easily rectified. I am pleased by everything so far and will h... Se mer
Företagsinformation
Skrivet av företaget
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Kontaktuppgifter
4,0
Bra
26 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing service and extremely helpful
Amazing service and even helped me with setting up my online account i can't recommend them more.
4 april 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
It did take a while and it was weird…
It did take a while and it was weird that it came from Queensland when there were so many copies of the game I bought in NSW. Overall, good service just took a while
18 april 2026
Svar från CeX/Webuy - Australia
Hi Sultan,
Thank you for your review.
Whilst we endeavour to have online orders delivered within 2 to 5 working days, we do request around 14 days for this to be completed by the carrier.
Additionally, since we do not have a centralised warehouse, our online order allocation system is fully automated and items can be assigned to any store that has the item(s) in stock.
If you would like to discuss this further or need any additional information, please feel free to contact us via the support page on the CeX website (au.webuy.com) with the subject line “TP It did take a while”. Once we receive your message, I will be happy to assist accordingly.
Regards,
Viraj.
Incorrect product sent
17 april 2026
Svar från CeX/Webuy - Australia
Hi,
Thank you for your review.
Please accept my apologies if you received an incorrect product in your recent purchase.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
To work towards a resolution, kindly return the item in question to us for a refund/replacement in line with our online return policies - https://tinyurl.com/3vt22ekw.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
prompt delivery
prompt delivery, and very happy with the quality of the product, clean and neat
16 april 2026
Both online and in store customer…
Both online and in store customer service were exceptional. Greatly appreciated.
17 april 2026
The range of games is so much more than…
The range of games is so much more than I expected your quick service of delivery and the condition of the games are excellent 👍 we will be buying from you again also passing on your website to others, Thankyou
17 april 2026
iPhone purchase.
First phone sent didn’t work. Next phone sent had more scratches but was in good working order. A refund was processed in store easily, but I had to wait for the money to reach my account to buy the next phone because I wanted it sent to my address, the store would only do the online swap of delivered to their store. I love the 5 year warranty and that considering I did have issues they were resolved the day i identified them.
4 april 2026
Svar från CeX/Webuy - Australia
Hi Amy,
Thank you for your review.
I am sorry to hear that the first phone you received was not working and that the replacement had more visible wear than expected. I understand this was not ideal.
I am glad to know that the issue was resolved promptly in store and that the refund process was smooth. I also appreciate your feedback regarding the process of arranging another order, and the limitation around delivery options.
Your feedback has been shared with the store management so this can be reviewed and considered for improvements in the overall experience.
Lastly, the ongoing email conversation you were having with my colleague has now been taken over by me, and I will be assisting you with this moving forward. Should you have any other queries in the meantime, please feel free to email us.
Thank you for your patience while this is being followed through.
Regards,
Nikita.
They were super helpful and responsive…
They were super helpful and responsive - i enquired about the appearance of an item and they were super quick to respond and even provided me with photos to ensure i was getting exactly what i was purchasing
18 april 2026
VR Mint Condition
I recently picked up the 512GB Meta Quest 3 from CeX and I’m blown away. Being 'Grade A', it arrived in pristine condition—basically brand new.
4 april 2026
I received the watch and saw the chip…
I received the watch and saw the chip in it and contacted cex straight away but are still waiting for a response
Glad to say that CEX has done everything to rectify the situation
18 april 2026
Svar från CeX/Webuy - Australia
Hi Helen,
Thank you for your review, and I am sorry to hear about the condition of the watch you received.
As we deal in pre-owned items, some light scratches or signs of wear can be present depending on the grade if its B or C. However, we do ensure that items are free from physical or water damage and that their functionality is not affected.
We will be looking into this further. I have sent you an email requesting a few details along with the return instructions. Please check your inbox, and also your spam or junk folder if you are unable to locate it.
I was unable to find any previous communication from you regarding this issue. Otherwise, we would have responded within 24 hours.
Please feel free to reply to the email so we can assist you further.
Warm regards,
Nikita
Second hand Logitech G435 Light speed
Headphones I could’ve got these from Amazon for $150 instead I got these second hand ones for $50 and they work amazingly as if they were brand new battery life is sufficiently good
16 april 2026
A corporation saying we care, hahahaha, please… give humanity a break. The lies are getting so boring.
This corporation doesn’t realise that corporations have abused the word trust so many times humans no longer trust them.
I purchased an iPad here, it was described as excellent condition.
Upon receiving the item, I had to clean it with strong cleaning products as it could easily be seen it still had the goo a sticker leaves behind when removed.
It was not excellent, it was disgusting.
With their typical greed for profit which is getting so boring they said they would donate an iPad I had to research.
Hahaha I have never heard such lies, what is thete to research? How a kid on a poor country gets cancer removing precious metals from a motherboard.
Please stop insulting the intelligence of humanity.
You corporations will stop at nothing to extract every bit of vitality from this planet so you can what, sit there and enjoy its demise.
Wow what a goal mr CEO, you’re just a typical human, and so predictable.
They then sent the iPad back to me when they said they would donate it.
Then it was an iPad Pro working exceptionally well minus a cracked screen. It still worked fine.
On their trade in it says working. It was working, only to be donated to a third world country for a kid to get cancer removing precious metals then to go into the pile of dicarded mobile devices that is 13,000,000 each week.
But they couldn’t even get that right. They sent it back to me so I will just give it away for free.
It’s disgusting typical corporate behaviour right here where you trust will immediately be taken advantage of with the words.
We care and are trustworthy.
Please give all humanity a break and teleport you company to mars and go hang out with Elon on a shit planet.
Pathetic.
P.S I read your response, as I said it’s just a more lies in a response proving the point of how amazing this corp is a lies. It is sooooo boring, please.
Justify it however you want to make yourself feel good, it makes no difference when you don’t have a planet left to lie to all life anymore.
So it makes no difference, it’s your choice to behave this way. To extract all life from his planet. You will get exactly what you deserve in due time. I unsure you.
If I were the CEO of this pathetic corp. I would be giving all items away for free. Just to say thank you and that I appreciate what this planet is sacrificing for all.you disgusting humans.
23 april 2026
Omdöme utan inbjudan
Svar från CeX/Webuy - Australia
Hi,
Thank you for your review.
I'm sorry if your recent experience of buying/selling with us did not go as expected.
For products sent to us for sale. We buy and sell are graded according to their cosmetic condition, functionality and the accessories they come with in accordance with our grading policy - https://tinyurl.com/2aykmenh.
If they do not meet our grading or testing guidlines, I'm afraid we cannot buy them to sell further with a 5-year warranty. In such instances, failed products are either recycled or returned as per the customer's preference.
I understand from your review that your device had a cracked screen & that it was returned to you. Hope this has been sorted for you.
Further, please accept my sincere apologies if the item received by you was not as described/ unclean.
Before we ship any product, it undergoes several stages of quality checks to ensure it is in a clean & saleable condition in line with our grading guidlines. We intend to provide only the highest quality items to our customers. We regret to learn that your product slipped past our testing measures.
I understand that you've cleaned the item from your end, & this leads me to believe you choose to keep the item. However, should you decide to return it, kindly refer to our return policies here - https://tinyurl.com/3vt22ekw. Once received by us, we'll be happy to sort this out for you in accordance with our return policy.
I hope this information helps & in case you require any additional help with your order, please write to us via our support page & we'll certainly help.
Regards,
Rahul
I never got a an email confirming…
I never got a an email confirming delivery of the game that I bought. Upon checking original email link the parcel tracker says it was delivered this past Monday but I don’t see any package. There is nothing from showing proof of delivery either. How can I receive the game that I bought?
16 april 2026
Svar från CeX/Webuy - Australia
Hi Dan,
Thank you for your review and I understand that you are awaiting delivery of your order.
Once an order has been marked as dispatched, a confirmation email along with the tracking number is sent to the registered email address. In case you haven't received the email, plase check your spam/junk folders once.
For most single items, they are sent using a prepaid envelope of Aus Post Mail and it doesn't require a signature on delivery. Usually, the product is delivered in 2 to 5 working days, but we request you to allow up to 28 days as items are sourced and dispatched from stores all over Australia.
Since you haven't received the order and to assist you further, I have sent an email to your registered email ID requesting additional details. Please reply soon and I will be happy to look into this.
Regards,
Ashwin
Svar från CeX/Webuy - Australia
Dear Zac,
Thank you for your review.
Please accept my apologies if you received an incorrect product in your recent purchase.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
Please return the item in question to us in line with our online return policies - https://tinyurl.com/3vt22ekw & we'll certainly get this resolved for you.
I hope this information helps & in case you require any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Great prices and prompt delivery.
16 april 2026
Karate Kid Trilogy 4K UltraHD Blu-ray
Quick Shipping, Amazing Quality Products! Karate Kid in 4K was amazing!!
3 april 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.