Order was delivered promptly on time within the 2-4 day window as stated. Order was in Prime as new condition, which is something I worry about since another big name seller online selling as new prod... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I buy occasionally from Cex, last purchase experience wasn't good lol reason I kept receiving wrong Specs of graphic card I believe it's not Cex fault coz ppl sold those cards with wrong specs and of... Se mer
awful scamming company bought two laptops from them, both crashed and wouldn't start back up, first laptop I bought they refused cash refund and gave voucher $30 less than I paid for. 2nd laptop died... Se mer
Företaget har svarat
The service provided thus far has been exemplary, all but one of the goods ordered have met all expectations, the only anomaly being very easily rectified. I am pleased by everything so far and will h... Se mer
Företagsinformation
Skrivet av företaget
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Kontaktuppgifter
4,0
Bra
26 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Do not reccomend
Tried ordering online, and the package took way longer than advertised to arrive. They listed it as B grade on their website, but it was filthy, and full with hair, crumbs etc. The backlight on multiple keys does not function, and the B keycap was damaged and can fall off. The cable included is also damaged, and does not consistently provide power to the keyboard, without being at a specific angle, and it falls out extremely easily. The keyboard also has rust on the backplate, and was most definitely not worth the advertised price or condition.
16 april 2026
Svar från CeX/Webuy - Australia
Hi Jonty,
Thank you for your review and it is unfortunate that the product didn't meet your expectations.
Being a second-hand retailer, all items are extensively tested by us before they are sold further. Additionally, they are given a quick wipe for hygienic reasons and to enhance their presentability for sale. I would like to extend my apologies for this lapse, and this review has been forwarded as feedback to the respective store.
To work towards a resolution, please return it via post or to a nearby store and we will be happy to have it processed as per our online returns policy: https://tinyurl.com/mp6akraj. All returned items are subject to testing.
If you require further assistance, please contact us via our support page https://tinyurl.com/2wwz75ew with the subject line "Trustpilot 835508" and I will be happy to assist you further.
Regards,
Ashwin
I wouldn't have been able to afford…
I wouldn't have been able to afford listening to music if not for Webuy.
2 april 2026
Very easy to deal with
Although the first item they sent out didn't work, the exchange process was very quick and easy. I'm very happy with the service.
16 april 2026
Great Experience couldn't ask for anything better
Fast Shipping, came exactly as described
16 april 2026
The whole process was seamless and the…
The whole process was seamless and the 5year guarantee was a plus
1 april 2026
BEST PRICES FOR AMAZING QUAILTY
Easy as to purchase and even without a photo. Pricing can tells alot abit its quailty with CeX being a sendhand buy and sell. This is brand new. Opened but its like day one release. Perfect thank you.
15 april 2026
Arrived in good condition but sticker residue on back
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoying but will be easy enough to remove
16 april 2026
Svar från CeX/Webuy - Australia
Hi Mervin,
Thank you for reviewing us on Trustpilot.
Online orders usually deliver in 2 to 5 working days as per our standard process. According to the delivery updates on the tracking page, the package shows as delivered (Left in a safe place) on (22-04-2026).
I request you to kindly look for the package at your address (safeplace) and also check if your family members have kept it on your behalf.
If you are unable to locate your package and need assistance, please feel free contact us via the support page on the CeX website (au.webuy.com) with the subject line “TP Needs estimate”. Once we receive your message, I will be happy to assist accordingly.
Regards,
Viraj.
Wrong item
I ordered a Samsung 860 M.2 drive. When I received it, they had sent a Samsung 860 Sata drive. Which is unusable for myself.
15 april 2026
Svar från CeX/Webuy - Australia
Hi Samuel,
Thank you for your review. and I’m sorry that your recent purchase did not go as expected.
In line with our business policy, we have procedures in place to ensure that all items are checked to ensure correct items are fulfilled as per the specifications. On this occasion, it appears this process has not been fully followed, and your feedback has been duly noted.
I appreciate that you’ve returned the item and availed a refund.
If you would like to discuss this further or need any additional information, please feel free to get back to us on the existing email thread, and I’ll be happy to assist you further.
Regards,
Viraj.
well the chromecast and controller …
well the chromecast and controller worked i think but no cord to connect to electrics how does one use this product if no cord come with the product i cannot give you a honest review as it's doesn't work with no connection to electricity
22 april 2026
Omdöme utan inbjudan
Svar från CeX/Webuy - Australia
Hi Roydon,
Thank you for your email.
Given the nature of our business, we follow a grading policy that helps us categorise items and price them accordingly. Products graded as B or C may not include accessories such as a charger or charging cable. However, all items undergo thorough testing to ensure they function as expected. You can check our grading policy here: http://tinyurl.com/mpzhzcy4 for more details.
If you wish to discuss this further, please contact us via our support page https://tinyurl.com/2wwz75ew with the subject line "Trustpilot well the chromecast and controller … " along with the order ID and I will be happy to assist you further.
Regards,
Ashwin
I was sold a graded product that was…
I was sold a graded product that was essentially a Biohazard, sticky to the touch and probably a decade or more of grime. On top of that, the O and L1 buttons not work (constantly pressing one another) and the controller battery rapidly discharged. Why on earth I spent 60 dollars on a B graded PS3 controller to receive whatever the hell that was, sucked. I was offered a return online or in store, instead I did what you guys should have done, cleaned it and made it work
15 april 2026
Svar från CeX/Webuy - Australia
Dear Bryce,
Thank you for your review.
Before dispatch, all our products go through multiple stages of quality checks to ensure they meet our cleanliness and salability standards, in line with our grading guidelines. We are committed to providing only the highest quality items to our customers.
I’m sorry to hear that your product arrived unclean and had issues with the buttons. Please accept my sincere apologies for this experience.
Please be assured that your feedback has been shared with the store management team for corrective action, so such instances can be prevented in the future.
Upon reviewing our records, I see that you had previously contacted us regarding this matter. A resolution was offered in accordance with our return policy; however, I understand that the issues were resolved on your end and that you chose to keep the item.
If you require any further assistance, please feel free to reply to this email thread, and we will be happy to help.
Regards,
Rahul
The item was not in original packaging…
The item was not in original packaging and was missing the coloured face plates and was old marked stock
2 april 2026
Svar från CeX/Webuy - Australia
Hi Dan,
Thank you for your review, and I understand that your recent purchase didn't meet your expectations.
As we deal in second-hand goods, they are not guaranteed in original packaging and may have signs of usage. Also, they are only sourced with the essential accessories required for the product's functionality.
In the event customers are unhappy with the item delivered, we offer an 8-day return period for online orders, where items can be returned as unwanted for a full refund to your original payment mode - https://tinyurl.com/4tj5wmhx
Should you wish to discuss this further or have any other concerns, feel free to write to us through our support page www.webuy.com with the subject "TP - The item was not in original packaging…" and I will be happy to help.
Regards,
Ramson.
Service second to none!
Service second to none!
Item purchased was in near new condition,
Thank you
16 april 2026
The UHD blu ray was in excellent…
The UHD blu ray was in excellent condition and well priced. Postage tracking is helpful too.
13 april 2026
I am very happy with my recent purchase…
I am very happy with my recent purchase !! Will definitely return.
13 april 2026
We were not disapointed
You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to be and frankly like new. It works perfectly with the Australian phone tower freuencies. That was our worry (re a phone call) as some 2nd hand phones imported from foreign countries / regions only patialy comply. Clearly this one was Australian sourced. We paid over $1,100 (gulp) but new it was over $2,000. Phones are too expensive for region freuency mistakes so we will probably shop here again despite the prices.
13 mars 2026
Headphones were dirty
Headphones were dirty, not even cleaned.
Gross asf, no packaging either, just chucked in a box
15 april 2026
Svar från CeX/Webuy - Australia
Hi Jai,
Thank you for your review.
Before we ship any product, it undergoes several stages of quality checks to ensure it is in a clean & saleable condition in line with our grading guidelines. We intend to provide only the highest quality items to our customers.
Please accept my apologies if the product received by you was unclean and the packaging did not meet your expectations.
I will be sending an email to your registered ID to look into this further and suggest a solution. Do check your junk/spam folders in case my email isn't located in your mailbox.
Regards,
Saanchi
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