DO NOT USE THIS COMPANY UNDER ANY CIRCUMTANCES, CORRUPT! I placed an order from Australia in mid-May for a Margaret Keene poster that's still not arrived now late July. After several emails, I've ask... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
These glass blown pitchers are absolutely stunning & their size is amazing. Postage took a little while but well worth the wait. If you’re looking for a pitcher that has thick glass, holds 2 litres ve... Se mer
Found exactly what I needed and although shipped from overseas the updates were frequent and the item was delivered on time.The sheets are top quality and even better no plastic wrapping , delivered i... Se mer
I have been impressed with Homeloft. I had a problem with a devise I had purchased from them. They could not have been more helpful. Communication was great and the item was replaced without a fuss.... Se mer
3,7
Medel
140 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I would do 0 if I could
I would do 0 if I could.
Such a horrible experience for my poor mum. She bought a kitchen appliance from this website and only had issues. Electrician checked it and is suited for 120v not Aussie standard 240v. Tried to speak to customer service which took months and they only offered a discount code for the next purchase haha
2 mars 2024
Omdöme utan inbjudan
Svar från HomeLoft Australia
Hi Lisa,
We understand that you were not happy with the product delivered to you. e are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
The item was exactly what I wanted
The item was exactly what I wanted, I received it in a timely manner, the cost was acceptable.
I’m very satisfied
23 februari 2024
Omdöme utan inbjudan
Do not shop here!
Do not shop here!! Ordered on 5th Jan, it’s now 19th Feb and it hasn’t come. The automatic email confirmation said tracking details would be sent through once it’s shipped however I had to follow up for these only to be sent the details yesterday and find out its being returned to sender. After a further look it appears the tracking company is fake also. I have demanded a full refund but very doubtful I’ll receive so expecting to have to take this further and lodge an official report.
19 februari 2024
Omdöme utan inbjudan
Svar från HomeLoft Australia
Hi Laura,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Diamond Sharpening Plates
Great service and good selection of quality products I recommend these Ultra Sharp Diamond Stone Plates through this seller thanks.
16 februari 2024
Omdöme utan inbjudan
SCAM BUSINESS BEWARE
I ordered on the 24th Jan 2024 2 x Hobart mixer whisks in which cost $641 including shipping including GST. This company took $660 from my credit card immediately and a wonderful email suggesting they were packing my order straight away and it will be in transit ASAP. Today I receive and email stating that they cant supply the original purchase and I should consider a substitute brand. Unfortunately not good enough so I request a full refund. As soon as I do, they stop communicating. ALL POTENTIAL SHOPPERS WITH THIS COMPANY BEWARE THEY ARE A SCAM, SCAM, SCAM, SCAM.
I WONT GET MY CASH BACK BUT HOPEFULLY THIS REVIEW STOPS YOU FROM WASTING YOURS...
14 februari 2024
Omdöme utan inbjudan
Svar från HomeLoft Australia
Hi Shane,
We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Don’t know if this is a scam?? HomeLoft has my details, email and address for shipment yet they continually ask me for them again, WHY? I’ve also given the information to Aramex. No product received.
Ordered product on January 17th, have yet to receive. Swapnil told me my parcel was held in customs. Customs contacted me and asked for all the details of my purchase….seems what is in customs is not what I ordered. Will I actually receive what I paid for?? The Company did not send me any tracking information nor have they followed up with me.
10 februari 2024
Omdöme utan inbjudan
Svar från HomeLoft Australia
Dear Customer,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
HomeLoft Team
Disgusting
Ordered on the 6th of December,2023 and still yet to receive my package. Took the money out of my account and have followed up 11 times to date with no response from Customer Service. Disgusting company. Seems to operate like a pack of online scammers.
6 februari 2024
Omdöme utan inbjudan
Svar från HomeLoft Australia
Hi Sam,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Anti Slip Cutting Board Mats
Purchased goods, with money transacted from my bank account - with no detail/communication to date (6 days later)
I have contacted the company on many occasions via email and attempted phone conversation (the number provided automatically disconnects) to get documentation/receipt of goods purchased, but without being able to talk to someone in person I can not get the assistance required to provide me with this.
Wishing I had of read the company reviews prior to purchase as it seems they are not Sydney based as one would initially expect from a look at the website.
Am hoping that I will be contacted so that this matter can be sorted - am not asking for much, just the goods purchased which the company took the $$ for out of my account over 6 days ago with no correspondence/receipt of transaction.
At this point in time I would have to say 'buyer beware'.
30 januari 2024
Omdöme utan inbjudan
Svar från HomeLoft Australia
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Avoid this company at all costs
Avoid this evil company at all costs. They made out they were selling a salt lamp from Sydney Australia and after a month of no communication and taking my $171 they had the audacity to tell me it is coming from America so I cannot use it. They refuse to refund my money and only want to give me 15 percent to buy a converter so I can try and use it in Australia. Many of the agents are from India. It is illegal to sell appliances in Australia with no Australian cord. I am reporting them !!!
24 januari 2024
Omdöme utan inbjudan
Svar från HomeLoft Australia
Hi Wendy,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Slow to deliver but excellent product
29 december 2023
Omdöme utan inbjudan
Avoid at all costs - can't use the product in Oz. Terrible customer service.
Ordered a milkshake maker - ended up coming from the US (no mention of this on the site). Couldn't use it as the voltage in the US is different to Australia, and would have blown up. When I contacted them they first said bad luck, 2ndly offered me 15% back for a $225 purchase. AVOID AT ALL COSTS. Terrible customer service.
25 december 2023
Omdöme utan inbjudan
Svar från HomeLoft Australia
Dear Customer,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
The indian dishes I ordered were just…
The indian dishes I ordered were just what I wanted
1 januari 2024
Omdöme utan inbjudan
Ordered an appliance that has American…
Ordered an appliance that has American wiring/power voltage. No mention of that when purchasing- very poor. Either advise this or provide a converter!!
29 december 2023
Omdöme utan inbjudan
Svar från HomeLoft Australia
Hi Angela,
We understand that you were not happy with the product delivered to you. We will proceed to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Completely disgusted
Homeloft Australia….. sending appliances without Australian wiring. Ridiculous!! Don’t waste your time or money.
22 december 2023
Omdöme utan inbjudan
Svar från HomeLoft Australia
Hi Andrea,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Broken mirror. No replacement or refund
I purchased a mirror for $425. The mirror took 1 month to arrive and when it did, the corner of the frame was severely damaged.
I sent images to homelofts customer service and they said I needed to return it in the condition it was sold or no refund would be given. This is not possible considering the mirror was damaged.
Very very disappointing experience. Buyer beware.
21 december 2023
Omdöme utan inbjudan
Svar från HomeLoft Australia
Hi Olivia,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a fpartial refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Dish cloths
I love the dish cloths I bought. Would recommend definitely. Initially I was wary about the authenticity of the site and when I didn’t receive any tracking information I was very concerned. However, to my joy they arrived!
16 november 2023
Omdöme utan inbjudan
Good customer service
My purchase arrived on time as promised. However while giving a top rating the lamp shade was broken and awaiting a phone call from Homecraft for a replacement shade.
16 december 2023
Omdöme utan inbjudan
The product I bought was exactly what I…
The product I bought was exactly what I wanted and delivered within the timeframe.
13 december 2023
Omdöme utan inbjudan
Frustrating experience, poor quality can opener
I received an item which was sub standard so I returned it via post with a tracking number. Much later upon chasing up i was told that it was not received even though Australia Post confirmed it had been received and signed for. I even sent a copy of verification but Home lofts comment was the same" we have checked the warehouse and its not there" Not my problem. It was only when I insisted that my enquiry should be escalated that someone with a brain took control after 30 emails.
31 oktober 2023
Omdöme utan inbjudan
Svar från HomeLoft Australia
Hi David,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Good price.
Good price.
Product quality seems good.
Delivery could be better.
7 december 2023
Omdöme utan inbjudan
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