I purchased a digital radio which came with the wrong plug (US, not Australian). I now have to go out and buy a local step-down adapter plug to make it work. Nowhere on this website, which clearly t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Don’t use them. I purchased a portable projector with the quality of a toy. I ask for return details and I had to justify and provide photo evidence of my purchase. Still no refund provided. Over $300... Se mer
The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... Se mer
Hi I’ve started working in a way colder climate than I userly do and where I come from the temperature hardly gets below +10 degrees,now I’m working below -10 Degrees. One of the other lads showed me... Se mer
3,9
Bra
189 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had a wonderful experience ordering the…light box
Had a wonderful experience ordering the item and it came well packed. Also the team is responsive to emails and supportive as needed. Thank you team.
28 juli 2025
Omdöme utan inbjudan
Received a faulty expensive piece of equipment and they wont resolve it
I ordered an expensive lightbox needed for business ($1175) it was delivered and I had to keep it in the box for a few of weeks as i didn't have a safe space to set it up. Once I set it up it was faulty. I have been contacting them for 3 weeks trying to get a replacement as its such a high priced item and they only respond that as its outside of their returns policy its my fault.... they delivered a faulty item to me and wont replace it.
This has been really stressful
22 augusti 2025
Omdöme utan inbjudan
Svar från DirectNine Australia
Hi Aimee,
We’re truly sorry for the inconvenience caused by receiving a faulty product, and we appreciate your patience as we work to resolve this.
We’re currently reviewing the situation and will keep you updated. I’ve sent a message to your registered email address, and kindly ask that we continue our correspondence via that thread to ensure a smooth and timely resolution.
Your understanding during this time means a lot to us, and we genuinely hope to have the opportunity to serve you better in the future.
Thank you once again.
Regards
DirectNine
Really good communication and arrived…
Really good communication and arrived safely
1 augusti 2025
Omdöme utan inbjudan
They are out of their mind, selling ordro ep8 camera for $940 after 40% off original price $1545, while all the other places sells between $319 to $340.
Your prices are 3 times higher then other places.
22 augusti 2025
Omdöme utan inbjudan
Svar från DirectNine Australia
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
DirectNine
Took a while but got here
ordered car speakers from 22nd of July, order arrived on the 15th of August. Shipped from the USA East coast and took a bit longer than expected but it did get there in the end. Goods are as expected. My only advice to direct nine would be to give your clients in Australia the option for an express service when they require the goods sooner than standard delivery. I would have been happy to pay extra for it. Otherwise all is good. Thank you.
16 augusti 2025
Omdöme utan inbjudan
Great product my phone fits nicely in…
Great product my phone fits nicely in it. Now my phone is safe.
5 augusti 2025
Omdöme utan inbjudan
I ordered a grab rail thinking it was…
I ordered a grab rail thinking it was in Australia. The totally wrong item was sent from Handelnine US & it now seems I’m dealing with Handelnine India.
I’m now fighting for a refund!
It took many unnecessary emails to resolve the issue satisfactorily.
I’m happy to say I now can look forward to a refund.
25 juli 2025
Omdöme utan inbjudan
Had an easy transaction and a great…
Had an easy transaction and a great experience
3 juli 2025
Omdöme utan inbjudan
Great little Binoculars
Great little, compact binoculars with good clear range.
12 juni 2025
Omdöme utan inbjudan
Ordered some headphones
Ordered some headphones. Was led to believe they were coming from Australia. They turned up when we were overseas, therefore didn't get to complain about the fact they disintegrated on opening. This company only has a 14 day warranty on products they sell. Disgraceful.
15 maj 2025
Omdöme utan inbjudan
Svar från DirectNine Australia
Hi Toni,
We're sorry to hear about the damaged product. We appreciate your patience as we work to resolve this issue.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding.
Regards,
DirectNine
Because it was easy no fuss
Because it was easy no fuss , I thought it would be a drama, but was wrong, good communication,
20 juni 2025
Omdöme utan inbjudan
Ordered a laptop from DirectNine… Refund now received.
Ordered a laptop from DirectNine website. They confirmed the order and accepted my money. Weeks later I was informed they could not source the product and the would send me a refund. I noted that direct line removed the product from their website but replaced the product on their site with a price more than double the original price. I see this as false advertising. The refund took more than 8 days
21 maj 2025
Omdöme utan inbjudan
Svar från DirectNine Australia
Hi Barry,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly, and corrective measures will be taken.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
DirectNine
Very easy transaction
Very easy transaction, delivery was good and within specified time frame when ordered.
7 maj 2025
Omdöme utan inbjudan
The quick service company was quick enough to notify…
The company was quick enough to notify the purchaser that order is confirmed. In my opinion it is great customer service. The product was excellent and it is what it says. Delivery day was not notified other than good happy with the product excellent. Thanks
15 maj 2025
Omdöme utan inbjudan
Good online store & good telephone…
Good online store & good telephone service, very helpful and postal was great.
30 maj 2025
Omdöme utan inbjudan
Happy with the service from ordering…
Happy with the service from ordering online & delivery service
10 maj 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.