I purchased a digital radio which came with the wrong plug (US, not Australian). I now have to go out and buy a local step-down adapter plug to make it work. Nowhere on this website, which clearly t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Don’t use them. I purchased a portable projector with the quality of a toy. I ask for return details and I had to justify and provide photo evidence of my purchase. Still no refund provided. Over $300... Se mer
The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... Se mer
Hi I’ve started working in a way colder climate than I userly do and where I come from the temperature hardly gets below +10 degrees,now I’m working below -10 Degrees. One of the other lads showed me... Se mer
3,9
Bra
189 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I found the product I needed
I found the product I needed. And I had it in my possession in a reasonable amount of time.
9 oktober 2024
Omdöme utan inbjudan
Just what I wanted!
The doubler came from the US, and was extremely well packaged. It does what it’s supposed to, giving me a touch more optical zoom.
12 oktober 2024
Omdöme utan inbjudan
Warning do not use.
Do not use this company under any circumstances. Immediately after purchasing a radio I started receiving scam your package has arrived emails. Upon contacting support they informed me that they are aware of a current data breach. Which must be ongoing because I highly doubt it happened a day after my order. Furthermore despite appearing as an Australian company a simple alarm clock radio has came all the way from the United States and supposedly is still on its way which is just ridiculous. They also appear to be a lot more expensive than other companies for the same products.
14 oktober 2024
Omdöme utan inbjudan
Svar från DirectNine Australia
Hi Clayton,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
We have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
Vidisha
VERY SLOW RESPONSE!!!
I Ordered here last September 10 and until now they even haven't provided the Tracking number yet! They say that my Order was lost in transit! Very Irresponsible! I need a full refund!
2 oktober 2024
Omdöme utan inbjudan
Svar från DirectNine Australia
Hi Carl,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
Vidisha
Good experience
Good experience, product was right and tracking and communication was great.
20 september 2024
Omdöme utan inbjudan
Very happy with the cover for the…
Very happy with the cover for the outdoor TV, fits perfectly 😊
13 september 2024
Omdöme utan inbjudan
Your service was great
Your service was great, and so far the products are great also!
13 september 2024
Omdöme utan inbjudan
Exactly as pictured
When the bag arrived I unwrapped it to find it’s spacious and exactly as shown in the picture.
5 september 2024
Omdöme utan inbjudan
Excellent service prompt delivery and…
Excellent service prompt delivery and great great pricing .
27 augusti 2024
Omdöme utan inbjudan
Company took 3 weeks to ship a product which was faulty. Company did eventually provide full refund
Update two weeks on:
4 - The company have been in touch and have provided a full refund. In their defense, they did respond to my situation which I appreciate.
Do not touch this company! I ordered a product:
1 - it took more than 3 weeks to arrive
2 - it was faulty when it arrived. It took the product to the Microsoft Store in Sydney and they confirmed it was faulty
3 - I've been going back and forth with a representative (not in AU) for 12 days, providing the proof (from MS) that the product is faulty and they keep dodging the request for a full refund. This is ongoing
24 augusti 2024
Omdöme utan inbjudan
Svar från DirectNine Australia
Dear Customer,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Always a great experience
I Always get what I order/packed safely and arrives in a descent time. Plus quality.
21 augusti 2024
Omdöme utan inbjudan
The delivery was good
The delivery was good, but 5 emails from delivery and or couriers appeared as scam emails some of which requested money to track. I do not know how my details of this purchases ie name, address and email managed to be used in these emails.
13 augusti 2024
Omdöme utan inbjudan
music
Apart from a Australian adapter power leed and a piece of the front came off which I will fix it is a nice unit.
10 augusti 2024
Omdöme utan inbjudan
A great way to buy
from the time you order your items they keep you informed about your product with email right too your door and on time
5 augusti 2024
Omdöme utan inbjudan
Gave great pleasure when i fitted it.
16 juli 2024
Omdöme utan inbjudan
BEWARE of this company
BEWARE of this company! I’m currently in dispute with them. They sent the wrong item and won’t accept responsibility and pay for postage (only partial) less than half of the actual cost of return postage to the US.
They continue to advertise the item I ordered, which apparently they tell me they cannot fulfil which is misleading and deceptive.
Their customer service is terrible! They send repeative messages not addressing your concern.
14 juli 2024
Omdöme utan inbjudan
Svar från DirectNine Australia
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
I revieved an email (phishing) saying…
I recieved an email (phishing) saying my order was on its way. tracking was a dead end, wrong address (3 years old). I think they want me to panic and give them my address. no reciept, no discription, I havent ordered anything. Its a scam
9 juli 2024
Omdöme utan inbjudan
Svar från DirectNine Australia
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Excellent product
1 maj 2024
Omdöme utan inbjudan
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