Stephen was really helpful and very patient throughout the process . I bombarded him with questions every now and then but he was always quick to respond. He understood my requirements and suggested... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Great customer service. Karl was really helpful, friendly, well informed and patient with the signing up process and getting us into our unit. We organised it very last minute and he made it simple an... Se mer
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The daunting task to clear my flat for a refurbishment, Karl and Daniel made this entirely possible. Their attention to detail and reassurance of how storage works quickly put me at ease. The facility... Se mer
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Sure! Here’s a review you can use: I had a great experience with Attic Self Storage. The facility is clean, secure, and easy to access. A special thanks to Daniel, who was extremely helpful throu... Se mer
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Företagsinformation
Om Attic Self Storage - Bow
Skrivet av företaget
Make room for the things you love
Attic Self Storage is a London-based self-storage company that is committed to providing best-in-class personal & business storage solutions. They offer:
• Safe & secure storage • Modern, clean and bright facilities • Free 24-hour access • Award-winning customer service • Flexible storage solutions • Best value for your money • 100% online check-in • Discounted packaging material • Delivery receipt and more Additionally, Attic Self Storage sees itself as part of the communities in which it operates and believes in supporting and being actively involved in the local area. They support a range of charities and initiatives, local to each of their sites, and are always looking for new ways to become involved. visit site get a quoteKontaktuppgifter
500 Wick Lane, Bow, E3 2TB, London, England, Storbritannien
- 02039579888
4,3
Utmärkt
47 omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
customer support
Great customer service received from the members of staff
3 april 2026
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Hi there,
Thanks for the great review! Glad to hear you received great customer service from the team. Thanks again for choosing Attic.
Svar från Attic Self Storage - Bow
Thank you for your kind words, Tokunbo and for choosing Attic!
Terrible customer service
Terrible customer service. They treat you so badly. Stay away from this company. There are lots of storage company as well to pick from.
14 december 2025
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Hi there,
We’re sorry to hear you feel this way. Our team always aims to be fair and consistent, and we operate in line with the agreed terms and conditions shared at the start of the rental. We’ve reviewed this matter with the store and are confident the correct process was followed. Thank you for sharing your feedback.
Great, great service
Having used storage in London in the past, my expectations were in the dirt this time around. My spirit has been renewed! I had a great load-in experience with Attic, whom couldn't have been more helpful, attentive and understanding, especially Karl, who was exceptional from the get-go. A real pleasure to be looked after by such professionals. I'll be recommending them to anyone I know who needs a place to put their things
27 september 2025
Omdöme utan inbjudan
Great service
Fast, professional and friendly service from Kapil. Explained everything perfectly and I was super happy with how easy it is to use the storage space.
15 september 2025
Omdöme utan inbjudan
Very helpful and friendly
Very helpful and friendly
Great service
2 september 2025
Omdöme utan inbjudan
Friendly and helpful customer service…
Friendly and helpful customer service from Karl and Sonnie
21 maj 2025
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for your kind words! We're so pleased to hear that Karl and Sonnie provided friendly and helpful service.
Thanks again for choosing Attic!
Great storage facility
Bow storage facility. Good price, lovely helpful staff. Easy to use.
Very impressed so far.
28 mars 2025
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for the great feedback! We're glad to hear you're impressed with our Bow facility and that the team has been helpful.
Thanks again for choosing Attic!
Change the price from 29/week to 64…
Change the price from 29/week to 64 /week when I with my luggages arrived there
.
14 mars 2025
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for your feedback, and we apologise for the confusion regarding the price change. It seems there was an issue with the availability of the unit you were quoted for online, which led to the price discrepancy when you arrived at the store. We understand how frustrating this can be and will review our website and processes to ensure the availability and pricing are up to date.
If there's anything we can do to resolve this situation or assist further, please don’t hesitate to reach out. We value your feedback and appreciate your understanding.
Great service, hassle free set-up, and quick, too
Great service from start to finish. Inquired about possibility to store with only a short lead time and was assisted quickly and efficiently. Set-up itself was super easy, and fair prices, too. Even when on the day of storing my stuff I required a bigger unit, it was absolutely no problem. Shoutout to Karl & Daniel who were there every step of the way.
1 mars 2025
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
We're so pleased to hear you had a smooth and hassle-free experience, Alex! It’s great to know Karl & Daniel were able to assist you every step of the way. If you ever need storage again, we’ll be happy to help.
Thanks again for choosing Attic.
Great customer service
Great customer service. Karl was really helpful, friendly, well informed and patient with the signing up process and getting us into our unit. We organised it very last minute and he made it simple and straightforward. The units are secure, in a well lit building and are easy to access at any time. Would recommend!
1 mars 2025
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for your wonderful feedback, Liz! We're glad Karl made the process simple and straightforward for you, even at the last minute. It’s great to hear you’re happy with the secure and accessible facility. We appreciate your recommendation! Thanks again for choosing Attic.
Great customer service
Sure! Here’s a review you can use:
I had a great experience with Attic Self Storage. The facility is clean, secure, and easy to access. A special thanks to Daniel, who was extremely helpful throughout the process. He provided clear information, answered all my questions, and made everything hassle-free. His friendly and professional attitude really stood out. Highly recommend Attic Self Storage, especially for their excellent customer service!
27 februari 2025
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for your kind words, Yomi! We're delighted to hear you had a great experience and that Daniel was so helpful throughout the process. We appreciate your recommendation and are always here if you need anything.
Thanks again for choosing Attic.
Storage for flat refurb
The daunting task to clear my flat for a refurbishment, Karl and Daniel made this entirely possible. Their attention to detail and reassurance of how storage works quickly put me at ease. The facility is secure with the double barrier/gate at the loading bay entrance (although people tail gate), CCTV throughout, and Capital radio is playing throughout the facility which takes the edge off what would otherwise be a bit of a spooky place. Nothing was any trouble with Karl, and Daniel and Karl remembered my name each time. Karl called me at 5pm on move in day to check everything was fine. That's great customer service, something we don't get much of these days. The storage rooms are locked with padlocks, which might seem old school (Beckton is an app), but padlocks don't go wrong, apps do - or people leave their phone in the unit and get locked out. Highly recommended.
22 februari 2025
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for sharing your experience! We're so glad Karl and Daniel were able to make your storage journey smooth and reassuring during your flat refurbishment. It’s great to hear you appreciated the security, customer service, and even the little details like the music! We truly value your recommendation and are always here to help. Thanks again for choosing Attic.
So impressed by Nesha
So impressed by Nesha, she helped onboard me was super patient and explained everything thoroughly highly recommend. 5 star service big thank you!
19 februari 2025
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for your kind words, Rebecca! We're so pleased to hear that Nesha provided you with a 5-star experience and made everything clear and easy. We appreciate your recommendation and are always here to help! Thanks again for choosing Attic.
Very good experience today
Very good experience today. Danny at Bow was efficient and informative all the way through the process and as it is my first time dealing with a storage company this was very helpful. Charges are simple and clear and the facility is very easy to use
12 februari 2025
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for your positive review Joanne, we're pleased that the team were able to help you and thank you for choosing Attic Self Storage.
Excellent storage facility /Staff
Excellent storage facility but what makes it super special are the staff/ customer service. All members of staff go above and beyond to ensure all goes well, they all deserve a raise.
Much thanks to them all!
Highly recommended!
6 december 2024
Omdöme utan inbjudan
Great experience with the staff and…
Great experience with the staff and facility!
Thumbs up for the entire team - Daniel, Chad, Karl, Omayr and Nurul ! 👍👍👍👍👍
26 september 2024
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for your review, Adina! We're thrilled to hear that you're satisfied with our service and facility. The team will definitely
appreciate the shoutout. Thanks again for choosing Attic.
Nice staff and good place.
22 september 2024
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for your kind words! We're pleased to hear that you're satisfied with our service and facility. Thanks again for choosing Attic.
Terrible experience
Terrible experience - unhelpful in assisting me in reporting a missing laptop when we moved out of the unit.
Stay clear.
Your response once again is testimony of how terrible is the service you offer - the laptop was reported missing to your Ops Manager 4 days after we have moved out of the unit.
21 juni 2024
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for your feedback, Claudia. We understand how frustrating this situation must be for you, and we're sorry to hear about your missing laptop.
We’ve reviewed the details provided by the insurance company and understand their decision was based on specific terms within their policy, particularly regarding the reporting timeline and the lack of evidence of unauthorised access to the unit. Unfortunately, as the missing laptop was only reported to us weeks after you had vacated the unit, there was only so much we could do to assist in this matter. We did, however, provide the insurance company with all the information they requested.
While this outcome is not what any of us had hoped for, please know that we take your concerns seriously. If there’s anything further we can assist you with, please don’t hesitate to reach out directly at customerservice@atticstorage.co.uk.
The whole experience from the moment I…
The whole experience from the moment I walked in was helpful, welcoming and designed to be as simple as possible.
The two guys on the desk are a credit to your company. Thank you so much.
Angela King.
28 maj 2024
Omdöme utan inbjudan
Svar från Attic Self Storage - Bow
Thank you for your review, Angela! At Attic we strive to provide a hassle-free self-storage experience, so we're thrilled to hear your feedback. Thanks again for choosing Attic.
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