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Assist Protect is a UK membership organaisation that assists its members when they are involved in an accident on our roads or have a property damage claim. Our aim is to save our members money, time and hassle and making a difficult situation as good as it can be.
Mercia Place, 2 Main Street, DE65 6EZ, Repton, Storbritannien
3,5
11 omdömen
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Applied for a fuel card though assist protect and came into a problem on UK Fuel's side. I emailed for support after 6PM and Richard got back to me later that evening. My problems were resolved that same night, would recommend
Extremely efficient with dealing with an accident where the other party claimed full responsibility. The car was taken away the next working day and a courtesy car delivered the next morning.
We've been kept updated on all the repairs and have not had to deal with the insurance company at all.
The other party haven't even heard back from the insurers over 2 weeks later!!!
I used Assist Protect following an accident where someone reversed into my car. Assist Protect managed my claim right the way through, which I was thankful for as the person who was at fault tried to deny. They even delivered my hire car to me whilst mine was being repaired. Without a doubt this company saved me a lot of time and stress.
I would not recommend as they do not deliver what they advertise. They advertise a replacement car like your own. However I received a petrol car. I told the car provider that it wasn't acceptable but they said they couldn't supply an electric car. I tried to claim the additional cost of petrol from the other party but I was refused as it was not a like for like replacement. The car fob got damaged whilst the car was being repaired. The car repairer would say the car would be ready that day but then an hour later they would say it would be the next day and this went on for a couple of weeks. The legal support was rubbish as we would be told the case would be moved on but nothing would happen. We made over 80 calls to the solicitors they use. It took over a year to resolve but when someone drove into my daughter she did not go through this company and her claim was resolved and NCD restored within 2 months. Wrote a letter of complaint to them over a month ago and no response not even an acknowledgement. This clearly shows what they think of their customers.
I've been paying for this service for years after being referred by my membership organisation. When I finally needed to use them, I was told they couldn't help because they don't have claims assessors in my area. Why take my money if they can't provide the service? They have my address – if they can't offer coverage, I shouldn't have been able to sign up. When I called, the name "Aspray" appeared on my phone.
Svar från Assistprotect
Hi James, unfortunately who ever called you isnt Assist Protect. We are being bombarded with contact from the general public complaining about unsolicited calls and harassment. The organisation who called you is impersonating Assist Protect/Total Motor Assist and using our website as a reference too. The current impostor seems to be using a Glasgow number and what you need to do is report this number to the ICO (information commissioner) https://ico.org.uk/for-the-public/nuisance-calls/ The more people who report these bogus callers to the ICO, the bigger chance we have at shutting them down. As you can appreciate, this is not helping us as a business when we get a review which has nothing to do with us at all. We would be grateful if you removed your review please.
I have just been contacted by customer service agent claiming to be from TMA. He knew I had an accident and that the insurance company had settled it but said I was due compensation which would be paid in the form of a cheque.
He didn't ask for bank details and told me to end the call with anyone who did ask for bank details.
He has booked me in a call with a Verification Team tomorrow and I am getting a bit anxious that this was a scam call.
The number he gave was 0141 674 6884 is this genuine???
A very helpful manager from TMA has called me and informed me that this is a scam. A company is using his website to con people into making fraudulent claims against insurance companies.
I am so glad he called me so quickly I had booked a call for the next day with the scammer and now I know not to answer the phone. Be very wary of any cold calls coming from a Glasgow number apparently it’s a very popular place for scammers to call from.
I can't praise this company enough. I took out this policy (as a freebie) through a Carers Association in June 2023 when I replaced my car. I did not need it for 11.5 months and then a bus smashed the back of my car in - it was unattended, parked outside a shop - and this was about 18h30 at night.
By lunchtime the next day they had sent a recovery vehicle to uplift my car and store it until it could be shipped to nearer my home address (I was 200 miles from home) and they had arranged a courtesy car to be delivered the following day. So within less than 48 hours the claim was done and a vehicle arranged.
Unfortunately, I was rather distracted by the situation which caused me to be a bit careless on the stairs and on the day the courtesy car was due to be delivered, I slipped and broke my ankle. I had to cancel the courtesy car until I got permission to drive from my consultant.
The car which was damaged was a manual, which, given it was my left ankle that I broke, I would not have been able to drive. Assist Protect/Lemonaid made sure they provided me with an automatic courtesy car - a much better model (Nissan Qashqai) than my damaged vehicle - a Dacia Sandero.
My car was eventually written off as the damage was more than 2/3rd of the value of the car, and initially I was really upset as I thought I was going to lose money as obviously my car had devalued in the year I had driven it.
But NO. To my utter surprise, they got me a much better settlement amount because in their words "you have obviously looked after your car, it was in mint condition and your mileage was low" so between them and the salvagers I actually got more for my car than I paid for it a year ago.
The customer service has been phenomenal - they have communicated at every turn - they even helped me retrieve my dashcam from the salvagers.
I cannot praise them highly enough so much so that when my free policy lapsed at the end of May, I immediately took out another policy - even though I didn't yet have a car.
Thank you Assist Protect and Lemonaid Insurance - your staff are all absolute champions - there are too many to name here but they all went above and beyond.
This company calls people and saying they had an accident. Scammers
Svar från Assistprotect
We are sorry you have had a call from a company claiming to be Total Motor Assist, but we did not call you.
Unfortunately, there is a company that seems to be working out of India that is using our name to try and dupe people to claiming for personal injury. Unfortunately we have had 100's of complaints over the past 5 years and we cant find a way to stop them as the bogus company keep changing their number and dont answer incoming calls. These types of companies are ruining our reputation and there is little we can do about it apart from report these scam calls to the Information Commissioner (ICO). It would be helpful if you could report the number they are using to the ICO.
We would be very grateful if you could remove this review as we did not call us. Please let us know if you would like to discuss this. Many thanks Total Motor Assist
Conscientious company that has people that genuinely care. Unfortunately, there are some Indian scammers impersonating this company (they also called themselves UK Insurance Limited on the same call) and pointing at this website to get fake credibility.
When I filled in the form on the website, the MD called me personally to discuss this scam and explained the problems it's caused their business. Ignore the 1* reviews here and elsewhere which suggest this business is scamming people - it is absolutely not, it's a legitimate business that deals through a network of partners - they don't cold call anyone.
If you got a call claiming to be from Assist Protect and you're reading this, it's probably a scammer. I feel sorry for them having to fend off bad reviews!
I contacted Total Motor Assist because they say they can help whether you’re at fault or not. However they couldn’t have been less helpful when I told them my insurance company had said I was at fault. Clearly they are only interested in no fault accidents where they can make money out of someone else. I got no assistance at all just told to go through my insurance company.
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