Ashridge Nurseries Omdömen 290

Another excellent tree
Thanks again to Ashridge Nurseries for a high quality bare root tree. This one - a Rowan Embley, arrived well wrapped and looks in excellent shape. Planted yesterday. The silver birches I bought from them 6 years ago are looking magnificent.

Dreadful customer service. I must have spent several hundred pounds with this company in the last few months. When something goes wrong or you need to speak with them, the company is virtually impossible to contact|: no telephone number or email published, Live Chat is a robot, contact via the website enquiries form takes several days for an answer, and when the answer comes it is often rather rude. Won't be giving them any business again.

Order Ticket Number 198543 added at the request of Ashridge Nurseries. Two days later and still nothing further heard from Ashridge...

"In stock" does not mean they have any in stock!

No response from emails, order taking too long. No way to contact or speak directly to customer services. Really bad experience. Would not recommend.

I ordered two fruit trees in January as a gift for a relative. The order has arrived but is incorrect. They have sent two of the same tree (Quince) and I ordered 1 Quince and 1 apple. As they are bareroot they need to be planted but I am waiting for a response to message sent exactly 1 week ago as to what I should do. No phone number and their live chat is not available. Terrible customer service!
Update: Although it has taken a while to sort out, the customer service team have now responded and have restored my faith in the company. They have despatched the correct tree and as a gesture of goodwill given us the originally delivered tree. I have upgraded the stars to reflect this.

I received excellent service and am delighted with the plants that I bought

Wonderful quality plants. The best we have seen, What roots! Delivered in careful packaging. We will come to you again.

I was a little apprehensive about purchasing roses at 12.96 when some main suppliers are charging 19.50 but the quality of the Ashridge roses is just as good.From ordering to arrival was just 3 days. Quality roses well packaged, excellent service. I was impressed.

I have previously bought trees and plants from Ashridge Nurseries and they have all been very good quality combined with excellent service.

This year's Christmas tree was a different story. The quality was not as good as last year. But what really irked me, was that it was covered in mud on one side. Also it was shipped on a Thursday and arrived on a Monday, so had spent days in a black plastic bag.

I know that they changed supplier this year but it should not mean that quality is compromised.

I ordered 12 grey alder Alnus incana on 30th September, for delivery when possible. They arrived in early December, well-packed, and most excellent young tres, with very well-developed root systems. Thank you

Replacement silver birch sent after first ones received failed. Sent by 24 hour courier. Took over 4 days to arrive and look very dry. Trying to contact Ashridge by email is proving to be difficult. Not hopeful this second lot will survive and. suspect this is also why the first trees failed. I wish I had gone to a local nursery.

Ordered 35 trees for hedging, delivery arrived with brilliant notice, but only contained 25 plants. Emailed their customer service and had a reply from Catherine within the hour, and a delivery of the remaining 10 plants the following day. Amazed at this service as they are based at the other side of the country. Hopefully the trees come back next year!

Also the saplings were surprisingly sturdy and with thicker limbs than expected, and a good amount of root.

Received my plant today and wanted to say that I'm absolutely thrilled with it. It's the healthiest pelargonium I've ever bought and such good value too. Thank you for all the care and attention and the great communication. I'll definitely be returning for more and will recommend you.

Having had previously good experience with this company I tried to order some items (tree and hedging) from them. The amount I was ordering qualified for free delivery according to their website. However in processing my order, a delivery charge of £50 appeared, disappeared, then reappeared. I eventually accessed their chatline (not easy) and was told - admittedly politely and quickly - that the charge was because some items had to be palletted, being over 1.2m. The specification was in fact 1-1.25 m, you don't know exactly what you're going to get, so - ridiculous and inflexible. So no business from me. Beware ambiguous/misleading info on their delivery strapline.

I have been pleasantly surprised at the professional level of advice available from Ashridge Trees. The don’t try to push products down your throat like the major names. They rely more on building a good reputation. That will always attract good customers instead of push push push of product by second rate service companies.

I purchased 3 bare root trees from Ashridge last winter. They were all planted according to instructions from the nursery.
Unfortunately one of them didn’t survive & by Spring had failed to produce new leaves etc. I emailed Ashridge who initially gave some advice and in the meantime put a replacement on order.
The tree still failed to so after following up with Ashridge again they have confirmed a replacement will be sent as soon as possible. The other 2 trees are doing extremely well and look great.
I can only highly recommend Ashridge Nurseries. There was no quibble about replacing the tree - they gave great advice but when this didn’t work there was no problem in replacing it. Sharon & the team responded quickly to emails and gave great customer service.
I will definitely be using them again.

I spent a great deal of time choosing and ordering bare root roses. The banner headline on the site shows a lorry in bright green with Free Delivery emblazoned on the side. In tiny print above are the words, 'See how to get'. Even so, it seemed I would qualify due to the size of my order. Not so. Because I live in Scotland, there is a surcharge. I hasten to add I am in the Central Belt just off the M90, not in a remote area. Also, there appears to be no surcharge for anywhere in England, no matter how remote or awkward to get to. This seems unacceptable to me. Scotland is no further than many English or Welsh areas from Ashridge HQ and does not require a ferry or plane, unlike the Isle of Wight.

They have wonderful customer service. Their plants are ok. Not so good packaging/logistics compared to other nurseries.

I purchased three clematis plants in early 2021. A complaint was made concerning two plants and was dealt with extremely promptly and efficiently to my complete satisfaction.
I have ordered from them before and will have no hesitation in ordering from them again and in recommending them to anyone thinking of purchasing from this Nursery.

Excellent communication, fast delivery, well packaged. The plants i purchased are very healthy well potted and in decent moist compost.
I'm very happy.