Ashridge Nurseries Omdömen 290

TrustScore 3.5 av 5

3,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Placed order at beginning of April to be told (after they’d taken my money) that the lavenders would arrive in May. Contacted via email for an update to then be told it would be another 3 weeks. 7 w... Se mer

Betygsatt 5 av 5 stjärnor

I ordered 30 lavender plants from Ashridge. Concerned that they might not arrive before I went on holiday I contacted customer service who flagged up my delivery to ensure it would arrive in time for... Se mer

Betygsatt 5 av 5 stjärnor

Excellent Excellent website easy to navigate Excellent prices Excellent choices Really fantastic customer service second to none, fast response too any questions really friendly. I had clev... Se mer

Betygsatt 5 av 5 stjärnor

Despite a grave disappointment of losing a tree bought last summer which appeared to flourish but which never recovered after winter, Ashridge's Tom was very quick to offer an alternative replacement... Se mer

Företagsinformation

  1. Trädgårdsbutik

Skrivet av företaget

Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

290 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 43 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Helpful and high-calibre

I have bought a number of trees and saplings for a hedge from Ashridge over the last few years. I have always found them swift and reliable. Their website is full of very useful information. If you have a query an email or phone, they get back to you with really helpful answers specific to your case. It is just great to deal with the genuinely helpful and high calibre firm.

1 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very Happy customer

Ashridge are a great company to deal with. Just had my barerooted plants delivered and very happy with them, all a good size with healthy roots. Their customer service is very quick and helpful.

6 december 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The second part of my order

The second part of my order, that is lavender plants, which you showed in stock, has not arrived. If they are not in stock you should contact me and I will go elsewhere. None of the contact or help links work on your website, it is impossible to contact you

29 oktober 2023
Omdöme utan inbjudan
Logotyp för Ashridge Nurseries

Svar från Ashridge Nurseries

We are very sorry to hear about the issues around the delivery of your Lavender plants. Both our email address and phone number can be found on our web site. We would very much like to help resolve any concerns you may still have regarding your order and if you would like to contact us at support@ashridgetrees.co.uk we will be pleased to help you. It would be helpful if you can please quote Trust Pilot in the subject line.

We do make it clear on our website that Hidcote Lavender is available to order, but despatch will not be until April 2024.

We emailed you on 23rd October advising that your lavender plants would be despatched in April 2024, this email may have gone into your JUNK/SPAM folders.



You are a valued customer and please contact us at support@ashridgetrees.co.uk if you require any further assistance where we look forward to helping you.


Betygsatt 5 av 5 stjärnor

This company stands out because of…

This company stands out because of quality plants , efficiency and customer service!
Thank you very much for your hard work and this amazing opportunity to have such beautiful plants we( inc neighbours and passers-bys) all can enjoy !

7 oktober 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Not a happy experience

Not a happy experience. Wish I had read the reviews about failed raspberry canes, and also the small print of their terms and conditions. Last November I ordered 5 Autumn Bliss bare-rooted raspberry canes and 10 Glen Ample canes. All five autumn raspberries thrived and produced lovely fruit. Eight of the 10 Glen Ample failed completely — planted in the same soil, to the same depth, with the same watering and weeding regime — and one more produced just a single shrivelled leaf at soil level. While Ashridge would have been happy to replace the failed canes, they wanted to charge in full for delivery, even though the failure was clearly in the plants rather than the way they were planted and cared for, or the autumn raspberries would have failed too. As they suggested, the delivery charges would make the plants rather expensive, so I opted for a refund instead. I shall order canes from another supplier, and try to forget that last year I paid full delivery charges for just six canes that survived, out of 15.

19 september 2023
Omdöme utan inbjudan
Logotyp för Ashridge Nurseries

Svar från Ashridge Nurseries

Thank you for taking the time to provide us with your feedback. We are sorry that you are disappointed, however the terms of our guarantee, which you accept when placing an order, do clearly state that shipping will be charged for any plants replaced due to failure.
We take enormous pride in the plants that we send out and find it equally disappointing when they fail, and as a result, under the terms of our guarantee, we always offer to replace/refund/provide a credit note for any plants that have failed to establish subject to our terms and conditions.
In this instance, we have refunded you in full for your failed raspberry canes.

Thank you again for your feedback.

Betygsatt 4 av 5 stjärnor

Great customer service

I had some issues with the birch trees I bought from Ashridge Nurseries. After submitting a form on their website I was contacted within a couple of days, and after a short email exchange, I was able to resolve my issue easily. They were polite, responsive, and easy to deal with.

30 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely Plants

Ordered two roses planning for next year not expecting to receive them in full flower, what lovely plants.

12 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service. Great plants!

Great customer service and care. They listen to requests about plants, deliveries - so helpful. Their plants are vibrant & healthy when they are delivered because they left Ashridge in that condition and are very well packed to arrive in excellent order. From ordering to planting they have process and plants spot on! Thank you.

19 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely Wisteria

I ordered a wisteria, it is a very healthy and strong plant, well worth every penny. It was packaged well, it arrived in good time and I was kept up to date through the whole process. I will definitely buy from ashbridge again, very happy.

21 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A very healthy plant arrived in great condition

It's always a gamble buying something before seeing it, but it paid off. A very healthy Lonicera arrived in great condition, at the time Yodel said it would. It came packed in a box, which was undamaged, and despite the hot weather its soil was still damp. I have a lot of plants on my list that I plan to get later in the year, and because of this positive experience I shall definitely be getting them from Ashridge.

10 juni 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bay tree instead of sage

Very disappointed to receive a bay tree instead of the sage ordered.
It sure how this can have happened as no similarities between the two.

1 juni 2023
Omdöme utan inbjudan
Logotyp för Ashridge Nurseries

Svar från Ashridge Nurseries

Thank you for your review.
We are unable to comment further on this review as we are unable to find any orders in the name that you are using in this post.
In addition, we have received no correspondence regarding an incorrect bay tree from any of our customers.
If you did place an order for a Sage plant using a different name, please contact support@ashridgetrees.co.uk providing your order number and we can look into this for you.

Betygsatt 5 av 5 stjärnor

Thank you

Thank you for the excellent customer service and the delivery today of 100 top class lavender plants. After the abysmal experience I had from another online lavender supplier, you have restored my faith in the nursery trade. Geoff

30 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ashridge Nurseries,

Ashridge Nurseries,
Amazing service and a beautiful shrub. They went the extra mile.
I was sending to a friend who had recently lost one of her parents, she had said a few weeks ago that she would like a cutting of my shrub. I decided to send her a shrub that she can plant in her garden and remember her loved one, Ashridge also sent a note that I had asked to be put in with the shrub. Nothing was too much trouble, thoroughly recommend them.

24 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Bird friendly hedge

Never planted a hedge before or used on-line garden nurseries. Ashridge provided a wealth of information so I gave them a try. A well packaged but uninspiring bunch of 240 bare root twigs arrived on 14th December and they have now grown into an amazing vigorous hedge. Quality stuff.

22 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Planting a hedge? Ashridge Nurseries is your best bet!

I've just moved into a new home, a new build built on the old Fife coalfield. I wanted to bring a little bit of nature to the new house. Ashridge Nurseries provided everything I needed to plant a new mixed native hedge.

The range of plants on the site was perfect for my needs. Being able to say when not to deliver was a huge plus, and I was given plenty of warning as to when to expect my delivery. The plants were delivered as advised and I couldn't be happier with quality - well wrapped for travel and wonderfully healthy.

After digging out a couple of bags full of coal from the garden (!) to prep the ground, I planted my hedge plants. I've waited to see how well they bedded in before writing this review. Every single one is thriving with buds bursting with fresh new leaves. If you are looking for plants, Ashridge Nurseries should be your first port of call, you won't be disappointed.

4 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

excellent quality

this was the first time I had ordered from Ashridge - couldn't be more pleased with plugs and the packaging they came in - can't wait to buy more from you

8 maj 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

They use dishonest courier services

They use courier services - in this case YODEL - so DO NOT order from this company if you live in my area (Leeds, West Yorkshire) and you want your parcel to be delivered.
The Nursery ignored my instructions about holidays and they shipped my delivery to arrive while I was away. I contacted them but was told my order was with my local depot (heaven help me) and they would add specific instructions for my order to be delivered today, before 4pm. I did stress that Yodel would completely ignore any instructions, but, as usual with all the sellers who use couriers, they thought they knew better. I needed part of my order - a Golden Celebration rose - for my friends anniversary. Mine apparently is the last one they had in stock, so no chance of reordering. If it's the same driver as my previous undelivered parcels - one being a very rare antique doll - then he's stolen some beautiful roses. When will sellers learn that the courier drivers in this area are liars and thieves, and use Royal Mail or ParcelForce. I had booked a visit and meal to celebrate my anniversary, which is tomorrow, but had to cancel my plans because of this mess-up. This is my first and last order with this plant company. BE WARNED!

3 maj 2023
Omdöme utan inbjudan
Logotyp för Ashridge Nurseries

Svar från Ashridge Nurseries

Thank you for your review which we think is unfair.

We will take each of your points in order -

1 - As an online nursery that supplies customers throughout mainland Britain we use a number of national couriers. We received no request from you asking us not to use Yodel. Had we done so we would have used DPD or ParcelForce, whichever you preferred. In common with other national carriers, Yodel delivers approximately 97% of all parcels on the scheduled delivery day.

2 - You had provided us with instructions that you were away in April and returning on the 28th April. Your order was therefore shipped in May once you were available to accept delivery of your order. We did not ignore the holiday instructions you supplied us with. For future reference, if you download the Yodel app you would have the ability to request various delivery options which would have helped you in this instance.

3 - Your delivery instructions had already been passed onto Yodel as they were included with your order when you placed it. Yodel are an all day courier service and we did not advise you that your delivery would be before 4pm. We did ask you to call us back if you had not received your order by that time so we could contact the courier company on your behalf.

4 - We offered you the option of the parcel being returned to us so we could despatch with another courier company. However, you declined this offer and chose instead to stay and wait for the delivery.


Betygsatt 5 av 5 stjärnor

Ashbridge Nursery The Best…

Ashbridge has become my go to nursery for trees. The quality is always spot on and the price is always competitive for the size of tree. I recently bought 2 birch trees which arrived in perfect condition and are now gaining leaf.

9 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A good web site to choose trees from.

A good web site to choose trees from, a generous end of season discount, a speedy delivery (ahead of the expected date), and most importantly lovely plants with excellent healthy root balls, well packaged. What's not to like! We will use Ashridge again. Thanks, John

21 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Healthy plant

I ordered a honeysuckle from Ashridge which I couldnt buy locally. They offered a good price compared to other similar online sellers, but still seemed like they would deliver a healthy plant. I think we all hate having to buy online but this time I was not let down. The initial delivery schedule was quite wide open and I was a bit concerned that I might have to chase it up, but they replied within 24hr to my email and in the end delivery was really quite prompt and stress free and I was kept updated by the courrier. But most importantly its a healthy bushy plant which looks quite vigorous and ready to shoot up the wall. I would use this company again.

29 mars 2023
Omdöme utan inbjudan

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