Ashridge Nurseries Omdömen 290

TrustScore 3.5 av 5

3,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Placed order at beginning of April to be told (after they’d taken my money) that the lavenders would arrive in May. Contacted via email for an update to then be told it would be another 3 weeks. 7 w... Se mer

Betygsatt 5 av 5 stjärnor

I ordered 30 lavender plants from Ashridge. Concerned that they might not arrive before I went on holiday I contacted customer service who flagged up my delivery to ensure it would arrive in time for... Se mer

Betygsatt 5 av 5 stjärnor

Excellent Excellent website easy to navigate Excellent prices Excellent choices Really fantastic customer service second to none, fast response too any questions really friendly. I had clev... Se mer

Betygsatt 5 av 5 stjärnor

Despite a grave disappointment of losing a tree bought last summer which appeared to flourish but which never recovered after winter, Ashridge's Tom was very quick to offer an alternative replacement... Se mer

Företagsinformation

  1. Trädgårdsbutik

Skrivet av företaget

Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

290 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 43 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Ceanothus Autumnal Blue

I am very happy with my plant. Good size and healthy, very well packaged. In stark contrast in size to a competitor, although £4.00 less but was the size of a twig!

Excellent communication with regard to delivery and couriers.

15 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Customer Service Second To None

Ashridge Trees always process and deliver my order promptly and accurately. If there's ever a problem of availability, they provide an explanation and make whatever arrangements are necessary to keep their customers satisfied. The professional gardener who helps me maintain my suburban garden is equally happy with their service.

12 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

2021raspberry canes

I bought 30 raspberry canes in 2021. Planted immediately as per instructions. I wrote to company in 2022 to say that nothing was fruiting. I was told I should wait another year. In 2023 all 10 of the canes of Tulameen had died and we had few fruits on other 20 canes and those were small. I kept going but this year the canes look sad, half are dying and we have had few fruits. From 30 canes this is not what is expected. My previous canes for over 20 years produced wonderful fruit but at the end were not as productive so following advice I replaced them, wish I hadn't as they were still producing more fruit than my present canes. Three wasted years. All will dug up and new canes from another company bought. By the way the new canes were planted in adjacent plot as followed instructions not to plant where previous raspberries had been.

13 juli 2024
Omdöme utan inbjudan
Logotyp för Ashridge Nurseries

Svar från Ashridge Nurseries

Thank you for review. We can see that the last correspondence from you was in March 2022, expressing your concerns. At that time we advised to wait until May 2022, and kindly come back to us with photographs if you were still concerned. We are unable to find any further correspondence from you.

Best wishes,
Ashridge Nurseries

Betygsatt 5 av 5 stjärnor

Five stars every time for Ashridge Nurseries

I have had nothing but great service from this company. Every plant I've bought from them has arrived well-packed and in excellent condition and is now thriving. I particularly appreciate the fact they don't take your money until the order is being prepared for dispatch, unlike some online companies who take your money straightaway, then keep you waiting for weeks. Now waiting in anticipation for my latest purchase, a honeysuckle, to arrive this afternoon.

7 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

All round good service - the plant I ordered arrived in excellent condition and in good time. I was particularly impressed that the order form allowed me to state any dates when I didn't want the plant delivered, and I then got a personalised email which gave me the option to choose my delivery window. The plant then arrived just as promised and on time!

21 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ace plants

Ace plants. I got fed up with ordering from Sarah Raven and receiving dead or dying plants and having my orders cancelled at the last minute so I was left with empty beds this year I used Ashridge for hedging, cosmos and some other plants. All have been of exceptional quality, well packed, arrived at the right time for planting. I’m impressed and will use them again. They are also considerably cheaper than Sarah Raven.

18 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The Buddlejas both arrived in a strong…

The Buddlejas both arrived in a strong box, with healthy plants to greet Mum and I on opening.
I bought them for my parents Care Home and i know that the Residents will all enjoy the wildlife surrounding the pink and darker spires.
I liked the emails too that informed me of each step from purchase to arrival.
I will defo be using this firm again. Thanks.

30 april 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Good delivery and good trees but with slight damage

Bought a number of native tree whips, most good quality which i cant complain for the price, delivery was excellent with the ability to track the van, but my problem was that an oak sapling had a completely dead top (the bottom of the tree was still alive so not a massive problem) some hawthorns had dead branches on them and a spruce had snapped branches. Overall these didn’t detract much from my overall experience as the rest of my trees were fine, and they all had healthy roots and all have buds which have leafed out now

9 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Cottage Garden Sweet Peas

I received some sweet pea plugs from Ashridge Nurseries via Roya Mail. The quality of the plugs was excellent - very healthy and strong growth. Clear, helpful guidance on how & when to plant the plugs. The packaging was also very good. I was also impressed with their Environmental Policy and pleased to read that most of their plants are UK grown. Massive thumbs up for Ashridge Nurseries! I will certainly use them again.

18 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I wished I had read the reviews

I wished I had read the reviews. My last order wasn't packed properly - Roses just chucked into an open bin liner. Still hoping the raspberries will be ok.

5 april 2024
Omdöme utan inbjudan
Logotyp för Ashridge Nurseries

Svar från Ashridge Nurseries

Thank you for your review. You are quite correct, and as we've advised in our previous correspondence, the packaging of your roses did not meet our standards, for which we apologise. Your raspberry canes were included on a previous order and should you have any queries regarding them please contact support@ashridgetrees.co.uk. A member of our customer service team will be able to help with your query.

Betygsatt 4 av 5 stjärnor

Opened the box and found only 1 plant…

Opened the box and found only 1 plant after I'd ordered 2. Just within measurements of 30-40cm but at least it looked a decent plant. Went to plant it and realised it was actually 2 plants but after splitting them the 2nd plant which I thought was a side shoot of the 1st plant I'd received was so much smaller and spindly. Probably should have gone to a garden centre and bought 2 decent plants?

UPDATE. Ashridge have contacted me and apologised and refunded me for both plants knowing one plant was ok. Updated to 4* (should have been right first time)
THANKS very much, rog

2 mars 2024
Omdöme utan inbjudan
Logotyp för Ashridge Nurseries

Svar från Ashridge Nurseries

Thank you for your review. As it is anonymous, with no order reference, it is not really possible to deal with any of the issues you raise. Please could we ask that you email us at support@ashridgetrees.co.uk with some photographs, mentioning Trust Pilot and your order number as a reference, so that we can have the opportunity to deal with any issues that you may have.

Ashridge Nurseries

Betygsatt 5 av 5 stjärnor

High quality trees at a great price

The trees I purchased from Ashridge were of exceptionally good quality and at such a good price. They were very safely packed and arrived in pristine condition. I would highly recommend this company and their products.

23 februari 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

In all fairness....

I too ordered a number of bare rootstock trees last year for delivery this month. The website was professional, the communication good. But, the reviews scared me.

When the rootstocks arrived they were good and strong but one of the additionally purchased items had been missed and we'd been sent something else instead. I made contact via their website and within 60 minutes I had a written apology and a promise that the correct item would be sent out that day. It arrived the next day, a Saturday, by Royal Mail Special delivery.

I would definitely buy from Ashridge again.

2 februari 2024
Omdöme utan inbjudan

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