ho ordinato un articolo molto importante da amazon, conoscendo ormai la sua affidabilità credevo di andare sul sicuro. invece non è stato così poichè l'ordine è partito e dopo 2/3 giorni lavorativi il... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Minus -10 Sterne wären gerechtfertigt. Pakete werden nicht bearbeitet und es passiert wochenlang nichts. Sendungsverlauf ist ein Witz und auf Nachfrage gibt es keine Antwort. Diese Firma ist ein... Se mer
Företaget har svarat
impossible contactar con ellos, tengo 2 paquetes con numero de seguimiento AW039467185 AW03945990, dicen que la ubicacion es equivocada pero nunca vinieron y la ubi es correcta que es la que uso en Am... Se mer
Le colis traverse le monde en 3 jours reste bloqué plus de 7 jours chez asendia et le livreur indique que je suis absent lors de la livraison alors que nous étions 4 dans le domicile. J'ai l'habitude... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
NEED HELP WITH YOUR PARCEL? In most instances you will need to contact the retailer you shopped with to raise your delivery query or complaint and find out how they can help you. Where appropriate they will contact us to make a claim for a delayed, lost or damaged parcel. Why do we ask you to contact the retailer? Please visit this web page for details about why this is what you need to do if you have a lost, late, or damaged parcel: https://www.asendia.com/shopper-support Asendia distributes millions of packets and parcels around the world and our level of reliability is very high. However, we appreciate that on the rare occasion things don’t go perfectly it can be very frustrating and we apologise for any inconvenience caused. WHO ARE ASENDIA? Formed in July 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international parcel and mail distribution companies specialising in services for businesses, including many online stores. WHAT DO WE DO? You won't see a delivery driver or postal worker in an Asendia uniform because we handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. Our local customs broker and delivery partner handles the rest within your country. WHO DELIVERS YOUR PARCEL TO YOUR DOOR OR COLLECTION POINT? It will either be your local postal service, a delivery specialist in your country, or a well known courier company that handles the final-mile delivery. So although you may not have heard of Asendia, you will most likely know the delivery company bringing the parcel to your door or collection point. For more details please visit: https://www.asendia.com/shopper-support
Kontaktuppgifter
Storbritannien
- 08458738155
- customerservice.uk@asendia.com
- asendia.com
1,4
Mycket dålig
3 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Do never trust this company. Order from Nike, items stuck for more then 10 days at the same place. Shipment lostbut nobody want to refund me. Thats the worst company ever worked with.
Do never trust this compag
13 september 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.com/shopper-support
Thank you for contacting Asendia.
Asendia Customer Service
I always get my package very late it's…
I always get my package very late it's been hours since my package has been out for delivery it's now 19:44 my package still has not arrived
25 september 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for your feedback and we assure you that we take all delivery queries seriously. We deliver millions of pieces of mail and parcels worldwide per year and over 99% of deliveries go smoothly. We strive to continuously improve, so even fewer people have an adverse experience.
We understand that if your delivery is delayed it can be very frustrating, so we apologise for any inconvenience caused and we ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.com/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Asendia Customer Service
Horrible carrier service
Horrible carrier service. I paid extra for fast shipping… I think it’s taking even longer than standard shipping. My parcel destination has not been updated in a week???? I would NEVER use this company if I had the choice…. What a joke!!!!!!
24 september 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for sharing your feedback. Please be assured that we take every delivery concern seriously. Each year, we successfully deliver millions of letters and parcels worldwide, with over 99% arriving on time. That said, we are always working to improve so that even fewer customers experience delays.
We understand how frustrating it can be when a delivery is late, and we sincerely apologise for any inconvenience this has caused. To learn more about how we handle these situations, please visit our support page: https://www.asendia.com/shopper-support
Thank you again for contacting Asendia. We appreciate your patience and wish you a pleasant day.
Asendia Customer Service
Asendia: The Bermuda Triangle of Shipping
Tracking stuck since September 12th. At this point, I’m convinced my package is on a world tour: cruise ship across the Atlantic, camel ride through the Sahara, maybe a quick alien abduction detour. Meanwhile, I’m refreshing the tracking page like it’s a Netflix series with no new episodes.
Asendia doesn’t deliver parcels — they deliver character development. Patience, anger management, existential dread… you get the full package. Shame the actual package is still missing.
1 september 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We deliver millions of pieces of mail and parcels worldwide per year and over 99% of deliveries go smoothly.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.com/shopper-support
Thank you for contacting Asendia.
Asendia Customer Service
Meine Sendung ist nicht da wo sie sein soll
Warte jetzt seit nun mehr als nen Monat auf mein Packet (das laut Verfolgungsnummer schon Bai mir sein soll), Beim Kundenservice erreicht man keinen und die mittlerweile 5 Mails werden wahrscheinlich nicht gelesen anders kann ich mir das nicht mehr vorstellen die s••••ße.
21 september 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for reaching out to us and sharing your concern. We completely understand how frustrating it must be to wait so long for your package, and we sincerely apologise for the inconvenience this delay has caused.
Please be assured that we take all delivery issues seriously. Each year, we successfully deliver millions of parcels worldwide, with over 99% arriving without any problem. Still, we know that this does not lessen your experience, and we are committed to helping you resolve this matter.
To proceed, we kindly ask that you visit our support page, where you can find details on the next steps and how to raise a formal query: https://www.asendia.com/shopper-support
Thank you again for contacting Asendia. We appreciate your patience, and we will do our best to support you.
Asendia Customer Service
Companies should not use the Assendia service provider
Assendia is not a good service provider they lost the packages and when you want information about your package they don’t respond.
17 juli 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for your feedback and we assure you that we take all delivery queries seriously. We deliver millions of pieces of mail and parcels worldwide per year and over 99% of deliveries go smoothly. We strive to continuously improve, so even fewer people have an adverse experience.
We understand that if your delivery is delayed it can be very frustrating, so we apologise for any inconvenience caused and we ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.com/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Asendia Customer Service
A fuir.
A fuir.
Des incompétents en partenariat avec La Poste.
Incapables de livrer un colis de la taille d'un paquet de clopes dans votre boîte à lettres ou de programmer une réception en main propre un jour spécifié.
Payer des frais de livraison pour finalement devoir se déplacer au centre de tri pour récupérer ce qui rentrait facilement dans la boîte à lettres, ça fait mal aux fesses.
20 september 2025
Omdöme utan inbjudan
Delivery carrier , Koketso Mazibuko's poor attitude
.I was very disappointed with the delivery service. The carrier showed a poor attitude when delivering my order. He was rude and unprofessional, and did not handle my package with care. He delivered to the wrong address As a customer, I expected respect and basic courtesy. I hope the company addresses this issue and trains their staff to improve communication and customer service in the future.
19 september 2025
Omdöme utan inbjudan
LIVREUR GREVISTE
En attente de la livraison d'un étui pour mon téléphone ; le livreur est il payé , faisait il grève?
1/ est ce que le mettre dans la boite aux lettres était trop compliqué pour ce livreur?
2/ il parait que j'étais absent ce jour là ; je me permets de lui rappeler que le 18 septembre , jour de grève , j'étais chez moi . Mais c'est trop fatiguant de sonner à l'interphone.
Bref , un livreur certainement en grève.
En grève d'un cerveau.
18 september 2025
Omdöme utan inbjudan
Pas de suivi fiable avec ASENDIA
Un livre commandé via Amazon et sous-traité par Momox qui n'a jamais été livré par ASENDIA dont le numéro de suivi -colis ne correspond à rien du tout
A fuir :-(((
13 september 2025
Omdöme utan inbjudan
Unable to get a response from them
We made an order from Boohoo, who are impossible to contact. So we contacted Asendia to try to find out why when we are in the UK they are posting it to Australia. We paid standard postage, and have the correct address on Boohoo. I just can’t understand why they would rather send a parcel to the other side of the world, than reply to our request.
11 september 2025
Omdöme utan inbjudan
colis non livré mais déclaré livré
j'ai la boîte aux lettres devant ma porte
donc je vois
asendia déclaré colis livré .faux
impossible de joindre le livreur escroc
Aliexpress en ont rien a faire donc attention
a vous de juger
5 september 2025
Omdöme utan inbjudan
Svar från Asendia
Hi Jean,
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you’ve experienced with your delivery. We take matters like this very seriously, and your feedback is invaluable to us.
It is certainly unacceptable for goods you did not order to be delivered. I understand how distressing this situation is, and I encourage you to reach out to our customer service team directly at https://www.asendia.co.uk/contact/customer-support so we can assist you in resolving this issue promptly.
3 Orders 1 Dammaged, 2 Missing
I orderd a few items from a site, they all got sendt form the same place same time, shipped via asendia.
One of them came back to the place I orderd from damamged by asendia, so I had to REOrder what I bought.
The two others are STILL missing, since the tracking NEVER updated, and even today its not updated.
The store did ship these items securely, I been buying from them over years now.
They do not ship items in a plastic bag like other sites does.
I did get my money back so I have to RE Order AGAIN what I was supose to get.
This is NOT the first time this has happend.
What a terrible service, either they lost my packages or someone working there likes stealing people's packages (cause theyr small enough to be pocketed).
8 september 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
What a nice surprie after all the bad…
What a nice surprie after all the bad reviews! My parcel has been handed over to Asenida by USPS in the US.
It took them a week or so to deliver my parcel in Hungary. All in all a happy customer! I didn't chose them, but would definitely use their service in the future...
5 september 2025
Omdöme utan inbjudan
Svar från Asendia
Hi Karoly,
Thanks for your review, it is much appreciated. We work very hard to offer a quality service. All feedback will be greatly taken into consideration and put forward to improve our customer experience at Asendia.
Thank you for contacting Asendia and have a pleasant day.
absolutely horrible
absolutely horrible. i have never had issues with my online store i normally order from until the carrier happened to be asendia. they will delay your shipment and when it finally does ship out, it will say delivery failed even though it is nowhere near my house even though packages from the same brand have been sent here before. not to mention, it’ll stay stuck in the same place forever even if they “attempted” delivery with no updates. if your order gets shipped out by asendia, just cancel it and hope you get another carrier
27 augusti 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have yet to receive a parcel from the end courier and are concerned this is lost, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Disrespectful service
Disrespectful to the time of the costumers; this item should have come today to my house, not even in my country yet. The item departed the USA more than 2 weeks ago and still no signs of the package in my country. In other courriers I had it in less than a week in my country from the USA. I sent them a mail and they only replied with the same thing the tracking said, totally useless and didn't even answered the last mail sent.
29 augusti 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Asendia
Asendia n'est pas un bon site de livraison, même avec un numéro de suivi: impossible de suivre son colis
29 augusti 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are sorry to hear you are frustrated and would like to try to help. If your retailer purchased a trackable solution, they can help you find the correct tracking number directly so please contact them or visit this page https://www.asendia.co.uk/shopper-support for more information. It may be that they are using an untracked solution, in which case, you must contact them directly for the most accurate information.
Thank you for contacting Asendia and have a pleasant day.
Der größte S....ß Versandservice…
Der größte S....ß Versandservice überhaupt !
Pakete werden gestohlen aus unerfindlichen Gründen an den Versender zurückgeschickt oder nicht mehr weitertransportiert . Hoffentlich unternimmt Ebay mal etwas gegen diese S....ß Firma !!
29 augusti 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for your feedback and we assure you that we take all delivery queries seriously.
We deliver millions of pieces of mail and parcels worldwide per year and over 99% of deliveries go smoothly. We strive to continuously improve, so even fewer people have an adverse experience.
We understand that if your delivery is delayed it can be very frustrating, so we apologise for any inconvenience caused and we ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
My parcel is still in transit after 23…
My parcel is still in transit after 23 days going from USA to UK. AMS0040261. No satisfactory reply from asendia. They did not provide local delivery partner tracking detail.
29 augusti 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Anlieferung
Hallo
vielleicht bekomme ich ja hier eine Antwort. 2 Emails waren bis jetzt erfolglos!
Ich warte auf eine Sendung die aus Asien kommt. Laut Trackingnummer befindet sich diese seit 12 Tagen bereits im Inland!!!
Bitte senden sie mir (hier) einen Kontakt, eine Emailadresse oder Telefonnummer die funktioniert.
Es kann nicht sein, das eine Sendung die sich bereits im Inland befindet 3x länger dauert als der komplette Weg um die halbe Welt.
Ich benötige die Bestellung DRINGEND in der kommenden Woche und dachte eigentlich das ich rechtzeitig bestellt habe!!!
18 augusti 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
I apologise for any delays in response to your query. On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
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