Articture Omdömen 

Horrible customer service. Ordered 2 paintings to go together. Was told one wasn’t in stock (even thought it’s on the website). Was offer a replacement which didn’t match. I declined. I was then told it’s in a different warehouse so if I could pay additional $75 they would ship it to me. I said no, I have already paid. Then they cancelled my order but refused to cancel the matching piece ordered. Even now, the item is still listed available online and says it’s ships free!

Terrible awful customer service on defective product. I wish I could give 0 stars. I received a broken salt lamp that was $189.00. It had leaked all of the package and the salt dislodged. The lamp is very cheaply made. I contacted them and was required to send videos of the broken product. They offered me a 35% refund of the original payment or a replacement lamp. Which I do not want now that I have seen the quality. I have filed a complaint with BBB and noticed that this is a typical response from this company. They will not budge in their offer to me of a replacement lamp or $56 of $189!!!! I am appalled. Beware of this company.

You can get any of their products elsewhere; they're just a distribution house with an abysmal return policy. They'll give you the run-around on returns, EVEN if you have a faulty product (as I did) and will STILL charge you a 5% restocking fee AND won't refund you 100% of the charges (they take an additional 5%). They're AWFUL!!!

I wish I have read the reviews about this SCAM before purchasing from them.
It's been 5 months since I ordered two lamps, one came faulty, second never arrived as it has been sent to the wrong address. Im still fighting to be refunded as the replies to my emails, are as they never read them, a what they do trying to brush you off. Stay away as you will just loose money and your time. It should be reported to the authorities!!!

I ordered a $400 floor lamp which arrived looking like it had been through the ringer and the product inside was scratched.

But, whatever, so I put it together with no help from some absolutely nonsensical instructions that came in the box.

Overall quality was not there for the price paid. I try to buy things that will last a decade and can be given to a new home. This is not one of those products.

When you turn it on the LEDs are eye-searingly bright. Like you cant look in the direction of the lamp which makes it kind of unusable as a living room floor lamp.

Feels like there was zero quality control or testing, the lamp probably has a landed cost to Articture of $20, and I feel like I was scammed.

Very good co-worker and the products are amazing. Fast delivery. 👍 great!!

Thanks for your excellent service and rapid follow up on my order which had an uncontrollable issue . Articture is a very professional company !

Shockingly deceitful company! The pack of 12 "acoustic wall panels" I ordered arrived 120 days later (not 30-50 days as promised) and they were just cheap, plastic things that are worth a fraction of the $211 I paid for them. Exactly the same type of plastic panels are available for a few Dollars each elsewhere. I expect something much thicker and better quality - really shameful. Avoid!!!

3 months later still waiting for a refund

This is my new favorite site. We've been finishing a basement/home theater and have been ordering all of our home decor from Articture.

Great quality products and the customer service is outstanding. Every email is not only answered immediately, it's been consistently from the same representative. My questions were answered, my exchanges were effortlessly processed and we'll definitely be purchasing more from this company.

I boughts so many items during the sale buy 1 get 1 free. Great design nd elegant. Great customer services too. Love it

If I could give this company zero stars I would. I had to pay to have my return shipped back to them and they never processed my return. Never received any funds back. I was willing to replace my item for a different color, but no refund of any sort. Basically stole $$$ from me.

I agree with other posts, this company is a scam. I ordered and paid for a lamp at the beginning of the year. After numerous emails with their customer service team who tell me the lamp has shipped, the tracking number they provided states otherwise. I actually do not except to ever receive my lamp and it sounds as though to try to get your money back is difficult if not impossible.

Over-priced, low quality goods. Misleading power adapter options. Poor customer service and an unwillingness to process refunds.
Do not purchase from Artictire. Here's four reasons why they are fraudulent:

1. I purchased a lamp from Articture for $400 and was shocked when I read Articture's customs declaration that the item was worth only $30!
It looked like it was worth only $30 too - constructed of cheap plastic and low-quality finishings. Absolute rip-off.

2. I selected the AU power option, so I expected an AU plug. Instead they provided a US plug and a bulky adapter, which was completely impractical in our small apartment. I found their claim misleading.

3. I insisted on a refund, which they initially refused. I had to inform they why, according to Australian consumer law, I was entitled to a refund. They obliged, but I had to wait more than two months for them to process the refund. I think it was only when I initiated a chargeback with my credit card provider that they bothered to return my money to me.

4. Customer service was shocking. They would often take more than a week to reply to emails, especially when I requested a refund. I started to believe I would never see my money again.

Articture is a scam. They spam you with instagram ads to sell over-priced, low-quality goods. Do not purchase from them.

I bought a lamp from them which stopped working after 1 day. I asked to return or refund . Apparently I was told that I cannot return it but they can send a new lamp or give me 35 percent off on the broken one . This company is pure scam

I have been waiting for my noise cancelling panels for my office since October. I have been told it's on it's way. I've asked for a refund. There is no phone number. Buyer beware.

Unable to update tracking for postage. Constantly asked customer service and was met with “ I believe there is an error with the tracking provided! I have asked my warehouse to look into it and get and update ASAP!” For over 4 weeks back and forth. Waiting for full refund now. Not sure if they ever had the intent of fixing issue - felt like a scam.

Do yourself a favor, stay away from ordering from this company. I order a product in October 2021, and I have not received it (Jan 27th, 2022) I received a partial order and the quality is bad. The dishes are not the same as in the pictures and videos. Do NOT order from this place, you will regret.

Same story as the rest, I ordered a lamp, nothing came. Sent request for update and was informed they had somehow forgotten to ship and would do so, not at that time, but the following Monday night. I too was offered a 20% refund and yet nothing happened. I realized I had not heard anything a few days later and I formed I wanted a refund and with in 30 minutes a “shipping label” had been generated. However UPS indicates no product had been delivered to them the following day. I am now in dispute with my credit card. This company is a major scam. I would question those which glowing reviews, possibly inside reviews to buffer our negative.

Bought a picture. It was OK, looked a little different in 'real life' than the picture on their website. In retrospect, definitely not worth the nearly-£300 I paid. It came pretty quickly, within a few days. Could be much more responsive to emails/messages.