Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... Se mer
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Det här tycker kunderna
I spent over $11,000 on a chandelier at Artemest and the experience exposed a serious gap between brand image and reality. Communication was the first failure. I asked time-sensitive question... Se mer
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Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... Se mer
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They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Kontaktuppgifter
Via Savona 97, 20144, Milano, Italien
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,4
Utmärkt
604 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wrong samples sent
Wrong samples sent. No satisfactory solution to help remedy the situation and lacking follow-up. Total waste of time and money to ask for samples.
20 oktober 2023
Svar från ARTEMEST
Hi Caroline,
We are deeply sorry for the issues that occurred with your sample, but we welcome your feedback as an opportunity to improve the services we offer to our customers.
As we are already in contact with you to solve the matter, please bear in mind that our team is always available to discuss any problem as it arises and will work together with you to rectify the situation.
In light of the last issue you have mentioned, we would be happy to schedule a phone call with you to talk about the next steps.
Warmest regards,
Artemest Concierge Team
Very responsive and friendly customer…
Very responsive and friendly customer service. The products were well made and looked beautiful. Takes a while to arrive but it is because they make to order. Overall I am very satisfied.
23 oktober 2023
Svar från ARTEMEST
Dear Fulya,
Thank you for your thoughtful feedback, and we apologize for the late reply!
We’re delighted to hear that you found our customer service responsive and friendly, and that you’re satisfied with the quality and beauty of our products.
We appreciate your understanding regarding the production time, as we take great care in making each item to order. We look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful and excellent craftsmanship
Beautiful, unique, delicate product! We bought the espresso cups as a memory of our visit to Rome because the apartment where we stayed (Rocco Forte, near the Spanish Steps) had these and more as their dishes and cups. The purchase was extremely well wrapped to avoid damage and arrived at our California home timely and without damage. We are displaying them on our bookshelves along with other memorabilia from our other European trips. Very nice! I highly recommend. And, customer service is excellent and responsive. Order without fear!
20 oktober 2023
Svar från ARTEMEST
Dear Patric,
Thank you for your wonderful feedback,and we apologize for the late reply!
We’re thrilled to hear that you love the espresso cups and that they serve as a beautiful memory of your visit to Rome. It’s great to know that your order arrived safely and on time, and we appreciate your kind words about our customer service.
Your recommendation means a lot to us, and we look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Waited over 2 months for my umbrella
Waited over 2 months for my umbrella. Other than the company being closed for holiday it did take 80 days to receive my order. With that being said, this is the nicest umbrella you’ll ever get. Something to match the suit, tie and briefcase look. Most likely buying another one for my wife.
18 oktober 2023
Svar från ARTEMEST
Hi David,
Thank you for your feedback on your experience with us.
We are sorry for the long wait for your umbrella, please be aware that most of our artisans are closed during August and this has definitely extended the production time. I just want to reassure you that this is a quite rare occurrence for us.
One of our agents has already contacted you and provided you with a wishlist of additional umbrellas that may suit your wife's taste.
Please feel free to reach out to us in case of any questions.
Best,
Artemest Concierge Team
concierge@artemest.com
Svar från ARTEMEST
Dear Florence,
Thank you for your positive feedback! We’re delighted to hear that you found the product beautiful and appreciated the timely delivery and packaging. If you need anything else, feel free to reach out.
We look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Svar från ARTEMEST
Dear Tiffany,
Thank you for your review.
We are very glad to hear that you are satisfied with the beautiful bag you have purchased. We will certainly share your feedback with our master artisans, as they always work passionately in order to provide our customers with the finest and highest quality pieces.
We look forward to assisting you with your future orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Beautiful goods, excellent customer service!
We bought a stunning photo album, handmade in Italy, that was on a friend's baby shower registry. Artemest's concierge helped us understand shipping times, worked with us on including a gift card we penned and made it all a great shopping experience. The gift itself was LOVED.
16 oktober 2023
Svar från ARTEMEST
Hi Nancy,
Thank you for your kind words.
We are so glad to hear that you are satisfied with your purchase and our services. We hope that your friend will enjoy the beautiful photo album for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Svar från ARTEMEST
Dear Joerg,
Thank you for your feedback and we apologize for the late reply!
We’re glad to hear that you experienced quick and safe delivery. Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Svar från ARTEMEST
Hi Angela,
Thank you for your feedback.
We are so glad to hear that you are satisfied with your purchase. We hope that you will enjoy the beautiful plates for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Beautiful items and top class customer service
We received two absolutely beautiful presents from Artemest for our silver wedding anniversary- a gorgeous decanter and a fabulous ice bucket. Both will be treasured! Really 5 star customer service too.
10 oktober 2023
Omdöme utan inbjudan
Svar från ARTEMEST
Dear Clare,
Thank you for your wonderful feedback and we apologize for the late reply! We’re thrilled to hear that you received beautiful gifts for your silver wedding anniversary and that our customer service met your expectations. It means a lot to us that these items will be treasured.
We look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
A beautiful umbrella experience.
The beautiful umbrella I chose and purchased for my Mom. Was delivered, safely and on time.
The umbrella is beautiful and practical.
The colors and style are impeccable.
She really likes it and is already getting compliments all over Massachusetts.
Thanks
4 oktober 2023
Svar från ARTEMEST
Hi Stephen,
Thank you for your review.
We are very glad to hear that your mom is satisfied with the beautiful umbrella you have purchased. We will certainly share your feedback with our master artisans, as they always work passionately in order to provide our customers with the finest and highest quality pieces.
We look forward to assisting you with your future orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Liqueur glasses
The glasses are absolutely stunning. They came within 3 weeks and even the box they came in looks beautiful. I couldn’t be happier. I can’t wait to give these to my friend as her wedding gift. I know she’s going to love them.
26 september 2023
Svar från ARTEMEST
Dear Caroline,
Thank you for your fantastic feedback and we apologize for the late reply! We’re delighted to hear that you find the liqueur glasses stunning and that you were pleased with the packaging. It’s wonderful that you’re gifting them to your friend for her wedding; we’re sure she’ll love them!
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Svar från ARTEMEST
Dear Jing,
Thank you for your brief yet impactful feedback and we apologize for the late reply!! We’re thrilled to hear that you had a top service experience and appreciate your recommendation. We look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Item was not close to what was…
Item was not close to what was advertised on FB.
When speakinig to Artemest U.S. a woman named Bisseria stated that I could not have possibly purchased glasses on FB as they do not sell on Facebook. I stated wanted to return the glasses as they are not the color as advertised and she rudely insisted that I go to "Whom ever I purchased them from again insisting they do not sell on Amazon.
Also, she went on to say they do not even sell glass at Artemest U.S. in there store in N.Y. when it was the U.S. store in N.Y. that charged my credit card. I further was told by Italy that I should take a photo of them as if they didn't have the glasses that they shipped to me and hold them up to their own photo on their website!
I have had to file a fraud claim with CHASE Bank to dispute the charge. They also had me stay late for a FedEx pickup that NEVER came! I have documentation for everything that I have stated here!
18 september 2023
Svar från ARTEMEST
Hi Ivan,
Thank you for your feedback.
We deeply value our customers' opinions as they help us improve constantly and their happiness and satisfaction are truly treasured here at Artemest.
We have reached out to you via email to further investigate the matter and schedule a phone call with you. We have also arranged the pick-up of the chalices and issued a full refund.
We are really sorry to hear that your purchase did not meet your expectations and that your experience with us was not what you expected, but we are confident that we have done what was requested to rectify the situation.
In the meantime, we remain at your complete disposal in case you need further assistance.
Best,
Artemest Concierge Team
concierge@artemest.com
Excellent communication on custom…
Excellent communication on custom order; delivery as expected !
22 september 2023
Svar från ARTEMEST
Hi Norman,
Thank you for appreciating our dedication and care.
We are glad to hear that you have enjoyed our shopping experience and that the order process went smoothly in all its aspects.
Looking forward to hearing from you soon,
Artemest Concierge Team
concierge@artemest.com
Svar från ARTEMEST
Dear Gregg,
Thank you for your feedback, and we apologize for the late reply! We’re glad to hear that you found our service professional and efficient. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful Light fixture!
Our light fixture was exactly as expected/represented. The quality is excellent. The shipping costs were very reasonable. And the responsiveness of all communications was timely and professional.
3 augusti 2023
Svar från ARTEMEST
Dear Lisa,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that your light fixture met your expectations and that you found the quality excellent.
It’s great to know that you were satisfied with the shipping costs and the responsiveness of our communications. We appreciate your support and look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
A remarkably well-curated store
A remarkably well-curated store. Excellent shipping and customer service.
13 september 2023
Svar från ARTEMEST
Hi Lily,
Thank you for your review.
We are so glad to hear that you are satisfied with your purchase and our services. We hope that you will enjoy your beautiful piece for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Good CS Team
Their post-sales customer service team is good, I had some concerns about an upcoming product delivery, and they sent me a photo overnight of the product before it was shipped just to ease my concerns. Return policy could be a bit simplified and automated, as feedback.
9 september 2023
Omdöme utan inbjudan
Svar från ARTEMEST
Dear Fyodor,
We are very sorry to hear that the piece you have received did not match your expectations but we absolutely welcome your valuable feedback, as it helps us improve.
As our customers' satisfaction is crucial to us, we will reach out via email to provide you with additional instructions on how to proceed with the return.
Best,
Artemest Concierge Team
concierge@artemest.com
One of a Kind
The ceramic dinnerware sets are customizable, making them one of a kind; I would not have been able to find such a set in a mass retail store. The concierge was also good in maintaining timely contact.
2 september 2023
Omdöme utan inbjudan
Svar från ARTEMEST
Dear Brittanie,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that you appreciate the unique, customizable ceramic dinnerware sets and that our concierge provided timely communication. Your satisfaction is important to us, and we look forward to assisting you again in the future!
Artemest Concierge Team
concierge@artemest.com
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