Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I spent over $11,000 on a chandelier at Artemest and the experience exposed a serious gap between brand image and reality. Communication was the first failure. I asked time-sensitive question... Se mer
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Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... Se mer
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They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Kontaktuppgifter
Via Savona 97, 20144, Milano, Italien
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,4
Utmärkt
604 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Artemest made custom order easy.
It was easy to order a customer made piece, and did took less time than quoted.
11 mars 2024
Svar från ARTEMEST
Dear Anna,
Thank you for your feedback! We’re delighted to hear that your custom order process was easy and that it arrived sooner than expected.
Your satisfaction is our priority, and we look forward to helping you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Faster than expected special order…
Faster than expected special order delivery. Great quality. Awesome
11 mars 2024
Svar från ARTEMEST
Dear Gary,
Thank you for your fantastic review!
We’re thrilled to hear that your special order arrived faster than expected and that you’re pleased with the quality. We appreciate your support and look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Svar från ARTEMEST
Dear Peter,
Thank you for your lovely feedback!
We’re delighted to hear that you find the glass gorgeous and plan to buy more from the collection.
We can’t wait to assist you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
One of my favourite websites
One of my favourite websites. Amazing selection, great taste. For all purses. Thank you.
8 augusti 2023
Svar från ARTEMEST
Dear Celine,
Thank you for your kind words.
We are really glad that you love our website and our selection of handcrafted items. We work really hard to find and select the best pieces only.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Great Art
Just as advertised. Fantastic piece of art.
The packaging and the the service are great.
29 februari 2024
Svar från ARTEMEST
Dear Michelangelo,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that all went smoothly. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
The website was beautiful
The website was beautiful. The glasses that I ordered were exactly as pictured. The checkout process was easy. I got my glasses in a short period of time. They are arrived in perfect condition and I absolutely love them! They are a beautiful quality, and very unique in style.
6 mars 2024
Svar från ARTEMEST
Dear Leslie,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that you love your beautiful glasses. We hope that you will enjoy them in the coming years.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Chiara Mason
Excellent and personalised service from staff in Italy on a delivery gone astray in customs on entry into Australia. Could not be faulted. Thank you!
26 februari 2024
Svar från ARTEMEST
Dear Caroline,
Thank you for your kind words.
We are really glad that you enjoyed your shopping experience with us and that Chiara's help was precious in solving the matter at customs.
Do not hesitate to get in touch with us, we will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Wonderful business
Wonderful business, beautiful exquisite pieces and fabulous service.
10 januari 2024
Omdöme utan inbjudan
Svar från ARTEMEST
Dear Annick,
Thank you for your kind words.
We are really glad that you love our website and our selection of handcrafted items. We work hard to find and select the best pieces only.
Do not hesitate to get in touch with us, we will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
After spending somewhere between…
Really good customer service! Some of the items are definitely worth the price like my stunning GIOIA BEIGE NIGHTSTAND and Antinoo head bust made by Artisans at Galleria Romanelli. However, some items are a little questionable in terms of the quality and the price, just make sure to read the description of the items well and ask the concierge for more photos if making a big purchase. Overall, I recommend Artemest!
19 december 2023
Omdöme utan inbjudan
Svar från ARTEMEST
Dear Stitich,
Thank you for your thoughtful feedback!
We’re glad to hear that you had a positive experience with our customer service and are enjoying your stunning GIOIA BEIGE NIGHTSTAND and Antinoo head bust.
We appreciate your advice regarding item descriptions and encourage all our customers to reach out for more information when needed.
Thank you for recommending Artemest, and we look forward to assisting you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent quality and Speedy delivery.
20 november 2023
Svar från ARTEMEST
Dear Lina,
Thank you for your kind words.
We are really glad that you love our website and the quality of our handcrafted items. We work really hard to find and select the best pieces only.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Customer Service
Artemest and the concierge team did an outstanding job with assisting me! They went over and above in the process and they were such a pleasure to work with!! Many thanks and I do appreciate all of your assistance!!!
Ellen T
1 december 2023
Omdöme utan inbjudan
Svar från ARTEMEST
Dear Ellen,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that all went smoothly. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Mit der Ware + Abwicklung voll zufrieden
Guter Kundenservice. Die Lieferzeit war viel kürzer als im Angebot angegeben.
Der Kundenkontakt funktioniert super. Die Ware war super und sicher verpackt.
Die Hippo-Skulptur ist wunderschön und von guter Qualität (keine Macken)!
Alles bestens :–)
22 november 2023
Omdöme utan inbjudan
Svar från ARTEMEST
Lieber Fred,
Vielen Dank für Ihr tolles Feedback! Es freut uns zu hören, dass Sie mit unserem Kundenservice, der schnellen Lieferung und der sicheren Verpackung zufrieden sind. Wir sind begeistert, dass Ihnen die Hippo-Skulptur gefällt und Sie mit der Qualität zufrieden sind. Ihre Zufriedenheit bedeutet uns viel, und wir freuen uns darauf, Sie bald wieder bedienen zu dürfen!
Mit freundlichen Grüßen,
Artemest Concierge Team
concierge@artemest.com
So more beautiful than the others
The company site is easy to navigate , very esthetic , very original : so different , so more elegant than many other sites .
All the products shown are interesting , high quality ,When you buy , delivery is fast .
9 november 2023
Svar från ARTEMEST
Dear Mrs Brion,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that you love the quality of our items. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Svar från ARTEMEST
Cara Cristina,
Grazie per il tuo feedback! Siamo felici di sapere che hai apprezzato la puntualità e la velocità della consegna. La tua soddisfazione è molto importante per noi. Speriamo di servirti nuovamente presto!
Cordiali saluti,
Artemest Concierge Team
concierge@artemest.com
Great customer service
8 november 2023
Svar från ARTEMEST
Dear Carrie,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that our customer service was helpful during the whole process. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Efficient to correct shipping mistake
6 november 2023
Svar från ARTEMEST
Dear Ale,
Thank you for your feedback! We’re glad to hear that our team was efficient in resolving the shipping mistake. Your satisfaction is important to us, and we appreciate your understanding.
If you need any further assistance, please don’t hesitate to reach out!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful pieces, very prompt service
Beautiful pieces (the Blade Runner old fashioned glasses), very prompt service, product is packed well to arrive intact. The entire experience was positive!
6 november 2023
Svar från ARTEMEST
Dear Lance,
Thank you for your fantastic feedback! We’re delighted to hear that you loved the Blade Runner old-fashioned glasses and that you had a positive experience with our prompt service and packaging. We appreciate your support and look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
EVERYTHING WAS GREAT JUST WISH THERE…
EVERYTHING WAS GREAT JUST WISH THERE WAS A DIRECT PERSON TO SEND PO'S TO FOR TRACKING PURPOSES AND QUESTIONG. LIGHT LOOKS AMAZING.
30 oktober 2023
Svar från ARTEMEST
Hi Tanya,
Thank you for your feedback, it really helps us to grow and constantly improve our performance.
Please be aware that we have a dedicated team for each part of the order cycle (pre-, post-sales, and order management) that keeps the client updated and always available for any requested updates, to not hesitate to get in touch with us if you have any questions or new requests.
We do hope to work again with you in the future.
Best,
Artemest Trade Team
trade@artemest.com
Best Client Service Experience.
27 oktober 2023
Svar från ARTEMEST
Dear Enrica,
Thank you for your wonderful feedback! We’re thrilled to hear that you had the best client service experience.
Your satisfaction is our top priority, and we look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
quality and design combined
Theitems I have had in the last couple of years always matched their respective descriptions and combine the design and quality expected.
25 oktober 2023
Svar från ARTEMEST
Dear client,
Thank you for your thoughtful feedback and sorry for our late reply!
We’re delighted to hear that the items you've received over the years have consistently matched their descriptions and met your expectations for design and quality. Your satisfaction means a lot to us, and we look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Detta är Trustpilot
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