Nathan and Arrow Lift were prompt, courteous, responsive.... all of which is so important at this stage of my parents' life, where they and we are all so nervous about what lies ahead, and how much lo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our salesman did a good job of describing the functions of the chair lift, then offered to take us down to their showroom so that we could actually see one and try it out. Our installer was very know... Se mer
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From the outstanding service from Nathan Stockwell. Nathan expert service showing us different options for our needs for our 91yr old Mother. Nathan was very kind and had a very pleasing and comfortab... Se mer
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Long story short, due to a family death, my mom moved into our home and with the ups and downs on when she was exactly moving in, my install date was missed however AJ made it happen. Literally two ho... Se mer
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Företagsinformation
Om Arrow Lift
Skrivet av företaget
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Kontaktuppgifter
4,8
Utmärkt
553 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The salesman was very polite .
The salesman was very polite ., The best thing we liked . He didn’t get pushy trying to get us to make a decision. After we reached what we wanted. He was very thorough on the paperwork. Answered all our questions. The guy Chris I believe installed the chair lift. Very good on showing my husband and I how to operate it. Done great cleaning up anything he dropped or done. We hope to get very good use of it. The warranty was good we received. Very satisfied customer . Thank you
13 maj 2026
Svar från Arrow Lift
Thank you for sharing such a thoughtful review, Darylene! We’re glad to hear that your sales representative gave you the information you needed without any pressure and took the time to answer all of your questions thoroughly. We believe that making an informed decision at your own pace is an important part of the process.
It’s also wonderful to know that Chris provided a careful installation, explained how to use the stair lift, and left everything neat and tidy. We’re pleased that you feel confident in both the stair lift and the warranty, and we hope it serves you well for many years to come!
-The Arrow Lift Team
Staff .
Staff .. Romano & Jimmy… &very helpful & professional ( I may have wrong names as having a lot of work done- please make sure correct names)
13 maj 2026
Svar från Arrow Lift
Thank you for taking the time to leave a review, Judith! We’re glad to hear that our team was helpful and professional throughout your experience. We’ll be sure to share your kind words with the team members you mentioned.
Warmly,
The Arrow Lift Team
Prompt response to inquiry
Prompt response to inquiry. Able to view and ride at showroom with excellent help from Preston. Efficient scheduling of installation and courteous knowledgeable installer..
13 maj 2026
Svar från Arrow Lift
Thank you for sharing your experience, Richard! We’re glad to hear that your inquiry was handled promptly and that visiting our showroom helped you feel confident in your decision. It’s wonderful to know that Preston was able to answer your questions and guide you through the options.
We’re also pleased that the installation was scheduled efficiently and that our installer provided courteous, knowledgeable service. Please don't hesitate to reach out if have any further questions!
Best,
The Arrow Lift Team
Good customer service
Good customer service. They didn't leave until we knew how to use it. Very friendly. The product is easy to use.
13 maj 2026
Svar från Arrow Lift
Thank you for sharing your experience, Herman! We’re glad to hear that our team took the time to make sure you felt comfortable using your stair lift before they left. Helping our clients feel confident and informed is an important part of the installation process. It’s also wonderful to know that you found both our team and the stair lift easy to work with. Thank you again for choosing Arrow Lift!
The installers were terrific and…
The installers were terrific and willing to answer questions. The chair is great!
6 maj 2026
Svar från Arrow Lift
Thank you, DeAnne! We’re happy to hear that the installers took the time to answer your questions and made the experience a positive one. It’s also wonderful to know that you’re pleased with the stair lift itself. Hearing that the lift is helping you means a lot to our team. Thank you again for choosing Arrow Lift!
Explanation of the stair lift before…
Explanation of the stair lift before installation was excellent. Then the installation itself was seamless.
6 maj 2026
Svar från Arrow Lift
Thank you for sharing your experience, Sandy!
We’re glad to hear that the process felt smooth from start to finish. Taking the time to clearly explain how the stair lift works before installation is an important part of helping our clients feel comfortable and informed, and it’s great to know the installation itself went smoothly as well. We appreciate you choosing Arrow Lift and hope the stair lift continues to make daily life easier for you.
Employees were friendly
Employees were friendly, competent, honest, and accurate in our dealings. No pressure to buy, just explained how they did business. Installer explained the operation instructions well.
22 april 2026
Svar från Arrow Lift
Thank you, Mark, for taking the time to share your experience. It's great to hear our team was helpful, straightforward, and easy to work with throughout the process.
We're also happy to know the installer took the time to walk you through how everything works so you felt comfortable using the lift. Providing clear information and a no-pressure experience is very important to us.
Thank you again for your thoughtful feedback!
Best,
The Arrow Lift Team
Excellent experience start to finish
Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Install was quick and professional. Awesome installer - thanks Jake.
Would highly recommend.
24 april 2026
Svar från Arrow Lift
Thank you, Kevin, for sharing your experience. We’re glad to hear everything felt clear and straightforward from the beginning, especially when it came to pricing.
It’s great to know Gary and Jake both made a positive impression and helped make the process smooth from start to finish. We’re also happy the installation was completed efficiently and met your expectations.
Thank you again for your recommendation—it means a lot to our team!
-The Arrow Lift Team
A great Company to work with.
Returned our call and was on time to the appointment. No pressure to purchase and answered all of our questions. We felt well taken care of. Service call was prompt and same day. A great company to work with.
29 april 2026
Svar från Arrow Lift
Thank you, Patricia, for taking the time to share your experience. We’re glad to hear our team was responsive, punctual, and took the time to answer all of your questions without any pressure.
It’s also great to know you felt well taken care of throughout the process and that your service call was handled quickly. Providing timely, thoughtful support is very important to us, so your feedback means a lot.
Thank you again for your kind words—we’re grateful for the opportunity to work with you!
Warmly,
The Arrow Lift Team
Arrowlift has made my trips to my…
Arrowlift has made my trips to my upstairs so easy! The technician who installed my arrowlift was efficient and very kind.
29 april 2026
Svar från Arrow Lift
Thank you, Creola, for taking the time to share your experience. We’re so glad to hear your lift has made getting upstairs easier and more comfortable for you.
It’s also wonderful to know your installer provided efficient service while making the process a positive one. Hearing how this has improved daily life is exactly why we do what we do. Thank you again for your kind feedback!
Best,
The Arrow Lift Team
Nelson
Nelson, the sales rep was very informative in explaining and recommending the STANNAH stairlift. The installation crew was very pleasant and efficient in installing the stairlift. Very pleased with Arrowlift
29 april 2026
Svar från Arrow Lift
Thank you, Steven, for sharing your experience. We’re glad to hear Nelson provided helpful guidance in finding the right stairlift for your needs and that the installation team made the process a smooth one.
It’s wonderful to know you were pleased with both the support you received and the efficiency of the installation. Thank you again for your kind feedback and for choosing Arrow Lift!
Svar från Arrow Lift
Thank you, Dan, for taking the time to leave a review. We’re glad to hear the experience matched what you were hoping for and that everything delivered as expected.
Providing clear guidance and dependable results is very important to us, so it’s great to know that came through. Thanks again for sharing your feedback!
Warmly,
The Arrow Lift Team
Lemon in my living room
Aside from the whole sales and installation nightmare, while the technicians are very courteous, this lift has been repaired more times than I can count. It was installed 8 months ago, so it's still under warranty, but it is very seldom used and we end up calling for repairs almost every time we try to use it. Now that I need it, it's down AGAIN. Lemons happen and I think we got one. Last time it was a loose wire. Another time it was switches incorrectly set at the factory. Our church was looking at buying one. We told them to pass on this. Our builder who brought them in won't put them in anyone else's house. I'm going to be stuck with, and at some point, in, a $65000 piece of junk eating up my living room
29 april 2026
Omdöme utan inbjudan
Svar från Arrow Lift
Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this has been, especially given how important dependable access is when you need it.
While we’re glad our technicians have treated you with courtesy, we understand that multiple service issues are incredibly discouraging. Experiences like this are not typical, and we appreciate you bringing these concerns forward.
Our team came out yesterday to address the current issue, and we are committed to working through this with you to get your lift operating properly. We understand how important it is for your equipment to be reliable, and we appreciate the opportunity to resolve the situation.
Thank you again for your honest feedback, and we look forward to helping move this in a better direction.
Best regards,
The Arrow Lift Team
We had a fantastic experience with…
We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incredibly useful for safely transporting items up and down from the basement. What used to be a hassle—and sometimes even a risk—is now simple and convenient.
The installation process was smooth, and the team was professional, knowledgeable, and easy to work with. They made sure everything was set up perfectly and took the time to explain how it all works.
What we really appreciate is knowing that the chair lift is already in place for the future. It gives us peace of mind that when the time comes to use it for mobility, we’ll be fully prepared. We’re so impressed that we’re already considering having another lift installed for access to the second floor.
Arrow Lift delivered both quality and peace of mind—we highly recommend them to anyone looking for practical, reliable solutions that make everyday life easier.
15 april 2026
Svar från Arrow Lift
Thank you, Rose, for such a thoughtful and detailed review. We’re so glad to hear that your lift has already made daily life easier and safer, even beyond its future mobility benefits.
It’s wonderful to know the installation process went smoothly and that our team provided the professionalism and guidance needed to help you feel confident every step of the way. Hearing that the lift is giving you added peace of mind for both today and the future means a great deal to us.
We’re also grateful to know you’re considering us again for another area of your home. Thank you for your kind recommendation and for trusting Arrow Lift to help support your home accessibility needs.
Best,
The Arrow Lift Team
Great person doing instalation
22 april 2026
Svar från Arrow Lift
Thank you, John, for taking the time to share your feedback. We’re glad to hear your installer made a positive impression during the process.
Having a skilled and personable technician on-site can make all the difference, and it’s great to know that came through in your experience. Thanks again for your kind words!
-The Arrow Lift Team
Rewriting my review
Rewriting my review - although I was charged for service that was unable to happen a refund was provided after a "disgruntled" call to them.
21 april 2026
Omdöme utan inbjudan
Svar från Arrow Lift
Hi Jessica,
We’re truly sorry for the miscommunication that led to you being charged for service that you did not receive, and for the inconvenience this caused. We appreciate you giving us the chance to make things right and provide you with a refund.
We are reviewing our processes to help ensure situations like this don’t happen again in the future. Thank you again for the feedback, as it helps us improve.
Best regards,
The Arrow Lift Team
They were quick to respond
They were quick to respond, quick to install and were honest about the pricing.
15 april 2026
Svar från Arrow Lift
Thank you, Tyler, for sharing your experience. We’re glad to hear our team was able to respond quickly and get your lift installed without delay.
It’s also great to know you felt the pricing was clear and straightforward—that kind of transparency is very important to us. Thanks again for taking the time to leave your feedback!
Warmly,
The Arrow Lift Team
Todd Frigstad made us feel comfortable…
Todd Frigstad made us feel comfortable that Arrow lift would do a professional installation. He also sold us the right lift,Stannah. We looked at alot.
15 april 2026
Svar från Arrow Lift
Thank you, Charles, for sharing your experience. We’re glad to hear Todd helped you feel confident in both the process and your decision.
It’s great to know you took the time to explore different options and found the right fit with the Stannah lift. Having that sense of comfort and clarity when making a decision like this is so important, and we’re pleased Todd was able to provide that guidance.
Thank you again for your feedback—we appreciate you choosing Arrow Lift!
Prompt professional service
Prompt professional service.
They installed a high quality stair lift which functions very well.
But considering how very expensive it was I would expect that.
5 mars 2026
Svar från Arrow Lift
Thank you, Robert, for sharing your feedback. It's great to hear you were pleased with the professionalism of our team and that the stair lift has been functioning well for you.
We also appreciate your candid thoughts regarding the investment involved. We understand that purchasing a stair lift is a significant decision, and we work hard to provide dependable, high-quality equipment and service that deliver lasting value.
Thank you again for choosing Arrow Lift and for sharing your experience.
From the sales rep Nelson to the office…
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if something needed to be done. Thank you Arrow Lift!
7 april 2026
Svar från Arrow Lift
Thank you, Nanci, for taking the time to share your experience. We’re glad to hear that Nelson, our office team, and Ezra and Thomas all helped make the process a positive one for you.
Providing helpful guidance without pressure and making sure questions are answered along the way is very important to us, so it’s wonderful to know you felt supported throughout the process. We’re also pleased to hear our team followed through whenever something needed attention.
Thank you again for your thoughtful feedback and for choosing Arrow Lift!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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