Arrow Cars Omdömen 

My daughter has just been ‘driven’ by an arrow cars driver as part of a long term booking normally fulfilled by DG cars

The driver shouldn’t be on the roads, went road 2 majors islands THE WRONG WAY!!! on coming traffic had to swerve out of the way, he then reversed into the traffic travelling the right way leaving my daughter having a panic attack

How the hell has this person been licensed?

Poor company as per other reviews. Family of 4 booked taxi at 0345 on a saturday morning; turned up after phoning and reminding eventually at 410 saying we would still make our flight; they had no idea of what flight time this was. Very well paid for a short journey. No apology from company or driver. I've given there chance to respond to me and they've ignored me. On return at Bristol airport they clearly cannot cope and waited ages for our return. we will use alternatives next time.

I phoned and precooked a taxi to take us to Leeds Bradford Airport on the 27th of January and return 4 days later. The lady on the phone suggested that on arrival to the airport I go to their office with the driver and pay by card for both arrival and return journeys.
This is what I did paying £43.50 for both despite the fact that it is only 10 minutes drive from my home.
On our return on the 30th of Jan, we went to their airport office to ask for or prepaid taxi home.
We were told by the very laid back man in the kiosk that he could not find my name or the booking.
I stressed I paid by card and given a little receipt. Eventually he found our journey to the airport 4 days earlier but not the booking for the return.
By the time he asked for the dates and home address many times , a queue of people had formed all complaining and shouting .
The couple behind us told us that they had the same trouble as we were having on a previous occasion.
Eventually and as I said I will mot pay again and because of the complains of other people waiting, we were given a taxi driver.
He raced ahead of us to his taxi as we were trying to run after him pulling our heavy luggage.
A very BAD company . Do not use

Forgot to collect me.
Gave another chance different day. Were late so phoned. They argued I hadn’t prebooked and I’d have to book and pay cash. I had confirmation and suddenly it went quiet. Terrible service.

Ordered 3 cabs for 12.30 but they sent 1 can at 12.30 to the destination and then back again which mean the last pick up was an hour after the original pick up, when this was disputed with the cab company they called me rude and treatened to cancel my cab despite me paying in advance.

I pre booked a taxi well in advance for a supermarket shop. The outbound took me a long way around which resulted in a higher fare. I did question the driver as I wondered where he was going but due to turning down a narrow road and there was no way of turning around.
The return part…….they never showed up!
Pre booked for 2130 I rang the base after 10 minutes to be told the driver was “8-10 mins away”, ok I waited. A further 30 minutes and still no driver, so I politely rang again and he hung up. The supermarket locked up and shutter down and the car park was dark and empty.
They left a young women, alone, vulnerable in the freezing cold, late at night. They did not care and have no respect for their customers as their customer service is zero.
After another 10 minutes on a journey home that should of took 5-10 minutes I finally got home by Amber Cars, a taxi company that actually turns up.
I will never use this firm again after the situation they placed me in.

A bit of a mixed review (overall I would say do not use this company):

I recently took a trip from Leeds Bradford airport

The Good - The driver was courteous and helpful

The bad - a trip of 16 miles which (in the opposite direction) cost me £38 a couple of weeks ago cost me £56 with Arrow!! It also turns out that the driver is paid closer to my original cost and the company pocket £22 of that for simply taking my money and passing the details to the driver - I have no idea how they can possibly justify this.

I would therefore suggest that anyone thinking of using them seeks out a local alternative or even Uber

Arrow cars Warning do not use we got a taxi from this company on 14th december from the brittania hotel who recommended was quoted £12 for trip to airport (5 mins) on arrival were told they now had a set fee of £17 total rip off on return got a taxi to same hotel from airport with sjk taxis for £8

We must have had the most ignorant, unhelpful taxi driver ever. When we arrived at our destination it was pouring down, I was travelling with my husband who is disabled. The taxi driver got out and dumped 2 big suitcases on the road and drove off. Didn’t even have the consideration to ask if we needed help getting the cases into the car. Will NEVER use them again.

Awful, please avoid. Booked a taxi 6 hours in advance, waited an hour on my own at 12:30am, 2 cars scheduled didn’t arrive, avoid avoid avoid

Booked a taxi from Leeds Bradford airport at £38.40 (already extremely high) but they insisted on charging me £47.25) Arrow staff at airport could not explain or help.

I booked and paid for a taxi 2 weeks before to call at the time due to be advised on way - when I questioned with driver he had been dispatched when I called - DISGRACEFUL!

Having just returned home from dropping off my wife at the airport I thought I would leave this review for the little jerk in the silver Ford Transit custom who just drove 1 m from the back of my car flashing his lights at me at 50 mph+ on the Bristol to Airport Road. If the company is interested at all, which I doubt given the rest of these reviews, it's a white guy who dropped off a fare at the airport at around 4:30 this morning, 12th November. I suggest anybody experiencing similar driving report to Bristol City Council licencing department, which is what I will be doing shortly.

We pre booked a car for the 9th Nov 2022 from bristol airport.
We arrived at 10 pm and qued outside We were seen by a lady who said the taxi will be 10 mins. We waited outside as inside was full.
After 25 minutes I went back in and asked where the car was to be told what do you want me to do about it. Other flights were delayed? She then shrugged her shoulders at me. I asked her name and she refused to give it to me . The individual was the most rudest people I have met in a customer facing role and should NOT be in that role. We eventually got a taxi at 10.46pm. The driver was excellant.
I am expecting a refund and an apology and disciplinary action to be taken against the employee
Please.

We arrived at Leeds Bradford Airport and had a reciept we needed to show to get back to our hotel to collect our car.I presented the receipt to the young lady behind the desk who immediately asked if I had already used it,even though it stated journey from LBA to Hotel.We had 5 in our group so I asked for a mini bus or 2 cars which ever was quickest.I was told nothing was available with a wait of 30 -40 mins.I was not happy as had been up since 5am and it was now 2pm with another 40mins before getting my car to drive home for an hour and a half hours.After 30 mins and several people behind us had gotten taxis I went back to desk.Spoke to a different lady and after a short discussion when I was told a minibus had been booked I asked her to change it to 2 cars and hey presto within minutes we had 2 taxis arrive for us.I dread to think how long we would have waited for a minibus. Appalling customer service from the 1st person I spoke to.There was also several other people complaining at the desk.If Arrow cars want to speak to me please get in touch by email.

Felt truly ripped off. Booked and pre paid for a taxi for 2355. Received text at saying taxi due at 2357. Was outside at 0001 and had to chase taxi down the road which waited at the bottom of the road. Driver said the booking had been cancelled and I would have to rebook. A farce of an experience rebooking and had to pay online a higher fare before the same driver would let me into his taxi at 0010. Have paid for the same journey twice and with no confidence that I will receive a refund. A scam company that does not deserve to succeed. Avoid them.

Avoid at all costs. Rip off merchants. Book with your trusted local firm in future.

Cost me £17 with Amber from Bradford to the airport during rush hour too.
Landed late on Sunday night and was tired so used Arrow and they charged £34. Cowboys. There's no explanation why the same journey with less traffic should cost double. They're robbing you people. Stop using them or they'll continue to rob you

tried since the 6/10/2022 .totaly ignored to get a refund .

Fantastic service. My phone fell out of my pocket, as soon as I realised I called arrow and within 30 mins the phone was returned to me. Fortunately the next customer found my phone but the taxi firm went above and beyond to call me and let me know what was happening and returning the phone to my home address within 30 minutes

Still waiting after 1 hour in a grotty little office with many others. Bristol airport is quiet today at 4.30pm, so why cant I get a cab? TRY UBER!