Arrow Cars Omdömen 

Cancelled a pre paid taxi in June this year with 2-3 days notice, followed the claims procedure Arrow Cars gave me, had confirmation emails ‘ We’re on it ‘ , ‘You’ll receive a call tonight to arrange refund ‘& still waiting after many many emails & phone calls ( 3 months)
The most recent message I received was they have ‘closed the case’
AVOID if possible

Arrived early hours this morning from Faro, obviously the airport bus wasn't running so had no choice but to book with these again. The journey is 5.5 miles from the airport and the cost was £23.00, the journey from a local firm to the airport 1 week earlier was £13.00. The service was slow even though we were told to wait 10 - 15 min, we actually waited 35 mins maybe because they had so few drivers working that shift??
There were plenty of complaints to be heard outside the office and everyone knows this firm are and haver been ripping people off for a long time.
Also the office staff were rude and they only take card payments so some people were left stranded.

On the 31st August I booked a return trip to the Airport
L.B.A as the Web site said it is cheaper to do so. Whilst on holiday I received a receipt for £25,77p for the trip to the Airport, on my return on the 12th Sept I received a further receipt for £ 26 .10p .On Tues I contacted Arrow by phone to ask about the charges and was told it was because of the routes used to which i said why should it increase costs for me and was told that is how it is calculated .I asked why the Web site and advertisement at the Airport said return trips are cheaper when they clearly aren't and that I wished to speak to a manager he told one would contact me since then I've heard nothing. This tells me how little interest Arrow have for their customers apart from how much money they can make out of them .
ATROCIOUS
I contacted the Arrow office with my complaint and after some ludicrous excuses by the operator I was told a manager would contact me but as expected I have had no response which shows their customer service doesn't exist.

Absolute rip off merchants. £23.50 for a 3.5 mile ride which had cost £12 with a reputable local Taxi company. They use the inadequate and erroneous excuse of "airport charges" when questioned. The sooner Leeds Bradford International Airport banish these cowboys the better.

The point I want to say is this. They are charging nearly 25% more than most other taxi firms because they are resident at Leeds/Bradford airport

Avoid at all costs!! This company seems to operate under different names: Arrow Cars, Nova Rides and DG cars. Ride was cancelled via the Bristol Office, was told to raise a request form via their website. Website form is now broken so unable to access claim. Emailed their support and refund @arrowcars email address and no response. Called their Leeds HO and was told to email the lady who deals with refund via a dgcars email address and still haven’t heard anything or had the refund processed. At £79 it’s not a small amount. Seems I’m not the only person who’s experienced this problem. Absolutely shambles of a company!!

I booked a taxi from Leeds Festival to the train station at 11:20 and allowed over an hour before my train to ensure that we wouldn't miss the train even in the event of traffic. I specifically rang up an hour before to make sure the taxi was confirmed and that there would be no delays. The driver arrived at 11:56 over half an hour late! As a result we missed our train and had to pay £118 for new tickets. This was entirely avoidable as there was no traffic leaving the festival and it only took us 30 mins to get there.

I asked for a refund and was told there was nothing they can do. They told me I can submit a complaint via the website - the website form is broken so I'm back at square one.

Absolutely terrible service- I will never use this company again.

Booked and prepaid a taxi to Bristol Airport. When it was ten minutes late I rang and asked where it was and was told it was on the way and would be 20 minutes. After 20 minutes I rang and got put through to Leeds where a woman said it hadn’t been dispatched. I had a right panic to get to the airport in time. They say a refund will take four weeks. Absolute criminals
Edit: I disputed the payment through me credit card company and it was returned to me the following day, I advise you claim any refund this way

Wish I had read the reviews. Ordered a taxi to take us to the the airport at 3.30 called to find out where it was to be told it was going to be at least an hour! Shocking luckily managed to make our own way there. No wonder Uber is so big when you get service like this.

Fast prompt service,smart looking drivers,nice clean cars and very helpful staff behind desk...

Booked a taxi for my 86 year old father to be picked up at 3.45 pm yesterday afternoon.
Dad was waiting outside and after 5/10 mins no taxi .
I rang the company and explained I had booked and he needed to be somewhere at 4 pm
The guy apologised and said no drivers but will put on priority list but could be half an hour !
Why bother booking in the morning if they are not going to honour ?
Disgusted with this company and will never use again .

Booked a taxi to the Airport at 4am 8th June . My sister and I were left stranded. Despite applying for a refund, numerous emails and also phone calls. No attempt has been made to refund me. The last few emails have just been ignored.On the day of the booking there we’re several others who’s turned up at the office who’s taxis had failed to show up.

Book taxi online quoted £13.50, taxi arrived on time, the driver on the way home was appalling, speeding, tailing gating ever car and constantly swearing about the other drivers, all the way home he was constantly asking if this was an online card payment which made me very suspicious so next day i checked my banking to find i had been charged over £20.

Awful service !
Pre-booked a return airport shuttle through their web booker service to LBA, a 9 minute journey from
LS16 for which I was charged £36 return. The taxi failed to arrive and when I called to chase I was told there were no taxis available in the area. I cancelled the booking and was told I would receive a refund, more that two months has lapsed and despite several chasers have received no refund !

After nearly 10 months waiting for a refund due to cab not being available (despite booking) at Bristol Airport on midnight arrival with young family i have just had a response claiming ‘ running under new management’ no offer of a refund just a request for ‘another chance’! Seems the latest management follow the same priciples as the last with customer service. Steer clear. Unreliable and will not take responsibility for any mistake.

Prebooked a taxi for 12.50am to save waiting around for a 6 seater in the early hours of the morning with 3 children (ages between 4months and 12yrs) arrived on time to be told that the taxi was out and would be 10-15 mins. Not ideal but ok. I checked 15mins later to be told he would be another 10-15mins!!! At this point I was getting annoyed. Then I was told another 15mins……eventually the taxi arrived at 01:30am.
Frustrating when I prebooked to avoid hanging around. We have a 3hr onward journey so this really put us behind.
The situation was made worse as I didn’t feel that anyone was apologetic.

Had no problems with any of the taxi drivers, or the control room staff ,shame they've gone ,
Love
99 red balloons 🎈..🤣

Booked a taxi at 2pm online for 3pm collection, to take us 3 miles to the airport. Arrived at 3:35pm, no explanation, no apology nothing! Disgusting service and won’t be using them again!

Booked taxi on auto phone number on Sunday 10/07/22 11am, for pickup that evening at 6pm. Called at 6.15 as no taxi, was told that driver would be there in 5-10 mins. Called again at 6.35 as no taxi and was told that there were no free drivers, at all,so there would be no taxi. He did apologise, but we were left being late, and had to call round other taxi companies, eventually getting one with a 1hr wait. Don't take bookings if you can't provide the service, contact customers if there is an issue, and train the operators to be honest.

After my 3 negative reviews below have had 3 email confirmations to say they are on it BUT Still no refund ? They have had my £62 since May 29th. Think twice before using this firm. Look at all the reviews.