Arrow Cars Omdömen 

I have used arrow since they started.Not anymore .Booked 9.15 am to Horsforth station.No one came so i called up,the girl said its on its way. 5 mins later i called again i will check she said but next minute hung up. I Tried again this time managed to get a badly spoken girl who said on its way.When he did arrive he had just been given the job . We got to the station with two mins to spare and had to pay on the train as no time to go to the payment hut. I booked this taxi the day before. I have since found out that all taxi,s were busy at the airport.The thing is they are based in Horsforth half a mile from my house. I have now found a better service which i have used so Arrow can forget my family and i using Arrow again.

SHOCKING!!!!!! booked in advance a taxi at 4am for a flight at bristol airport, no taxi arrived, tried calling but rang out no answer.

Thought i better go on their website and book another at a cost of £25 and again it never turned up.

I get a call at 4.35am from the taxi driver asking where i am??! YOUR 35 MINS LATE PAL!!!

Then the second cab i booked called at 04.50am which was booked for 4.15am.

In the end i walked to the airport in the dark with suitcases, NEVER AGAIN AND YOU HAVE NOT HEARD THE LAST OF THIS!!!!

AVOID THIS COMPANY!!!

Booked a seven seater vehicle for both flying out and return to LEEDS BRADFORD AIRPORT they didnt have a vehicle for the return journey to pick our cars up from the britannia hotel 10 minutes down the road so we had to pay an extra £34 for 2 taxis this is a disgraceful company with a monopoly at LEEDS BRADFORD AIRPORT And i would ask everyone to write to their MP as this is totally wrong and they are taking peoples money under false pretences
DONT USE THEM

Very friendly and helpful on time and a smooth ride

We recently had the pleasure of hiring Omar as a driver for our daughter's prom, and we cannot express enough how grateful we are for the incredible experience he provided.
From the moment he arrived, Omar's professionalism, attentiveness, and friendly demeanour truly set him apart. First and foremost, Omar's punctuality was impeccable. He arrived well ahead of schedule, ensuring that we had ample time for photos and final preparations. His sleek and immaculate vehicle, combined with his polished appearance, added an extra touch of sophistication to the evening.
As parents, we were thoroughly impressed by Omar's commitment to exceptional service. His attention to detail, courteous demeanour, and overall professionalism exceeded our expectations.
He played an instrumental role in making our daughter's prom night an absolutely unforgettable experience for her and her friends.
We wholeheartedly recommend Omar's services and by extension your company, to anyone in need of a top-notch chauffeur. His exceptional skills, combined with his kind-hearted nature, make him the epitome of what a driver should be.
Thank you, Omar, for your outstanding service and for making our daughter's prom night truly magical.

Had a great ride home from Leeds Bradford with driver 1168. He was cheerful chatty and enthusiastic about his job. He was also a very careful driver.

Totally disgusting service. Booked a minibus, as per their rules to carry 4 people and 4 cases. We arrived at their office at LBA exactly on time. To be told there was a 30 min wait. 1 hour later we got our minibus. Not from the office we booked from but from th walk away public pick up point as the driver had no security clearance.
What is the point of booking a none existent service.ABSOLUTELY DISGUSTING!!!

0 is the true number
Pre booked taxi to Bristol Airport for 4am to catch a flight and at 4.08am I called them asking where is my taxi ????? They said it’s 9 minutes away however that’s pretty much how long the journey is to bristol airport
for me, so he arrived around 12 minutes later and so at that point I’m thinking ok it’s no big drama just smile and look forward to the holiday:)
I returned from holiday proceeded to the office to be told it’s a fifteenth minute wait, ok no drama I expect a slight wait but 40 minutes later I thought ok enough now and proceeded back to the desk to be greeted by a guy who had no idea I’d already spoken with him, I was like REALLY????? He said yeah we’re busy and could be another 40 minutes, I asked for guarantees of this and he replied no I can’t say that and could be longer, all the while non pre booked people were rolling up and seemed to be getting taxis, they had my money in the bank so I wasn’t a concern for them as they were focusing on new money from non pre booked people, I placed my card on the counter and requested a refund please and I’ll go elsewhere but was told sorry I can’t do that and you’ll have to apply online, I left and got home in 16 minutes, went online to process the refund and no #### Sherlock says follow the link and the link doesn’t exist lol omg
£38.50 each way for 12 minutes journey is bad enough and they still let you down
Make your own plans people don’t use Arrow cars

Steve was helpful. The car was immaculate and he was very helpful

I booked a taxi from Bristol airport online and downloaded the app to use. I was quoted a fixed price. When i arrived at the office they charged me nearly £5 more.

Do not use this service, horrible people, I booked a taxi and was already waiting for it, they told me they were there but were not, I had already got a taxi one way with them to rush to a family emergency and they told me to book with them again and they would pick me back up, I rang them to see where the taxi was and they told me they were fully booked and couldn't send the car that was supposed to already be picking me up, they left me stranded in the middle of armley at 3 in the morning miles from home, I WAS a loyal customer for years, not any more

This poor joke of a taxi company,there meant to take my special needs boy to school every day,but there either a hour late or early and then drive off customer service is absolutely shocking would definitely not use these personally and if I could I'd stop them taking my boy unfortunately I can't do anything about it.

Don’t use this firm.
Driver was nothing short of downright rude.
Uncommunicative
We had three bags- he picked up the lightest ( cabin bag) and shot off into the car park leaving my wife and I to struggle with the suitcases.
When we caught up with him he stood back and left us to put them on the boot!
The cost was £36 to get home at lunchtime as opposed to £25 to get to the airport (at 3am)!
Won’t use them again

Having used this company reasonably successfully a few times for trips to/from Leeds - Manchester, and back, we were surprised to be left stranded at home this morning - on a booking paid for weeks ago, and confirmed yesterday.

At 8.45am, after three phone calls from me, the company finally admitted the nearest car they had was stuck in traffic at least twenty minutes away.

Fortunately I was able to hurriedly arrange suitable parking at Manchester, and drive us there.

Let’s see how we get on with the refund!

Later: Apology received from Arrow with promise of full refund. Confirmed they just didn’t have a car in our area (despite a month’s notice)

Never let me down. Very friendly taxi drivers that I’ve felt very safe with

AVOID
We booked a taxi from Leeds Airport because:
The taxi will be at the door.
No fhey don't
We will monitor your flight so you won't have to wait.
No they don't
Youbook in advance to make sure taxi is booked.
No they don't, no record of booking.
They arranged a taxi for us but my disabled wife had to walk a long way into the car park. They also charged me an extra £8 over the price confirmed which I refused to pay.
The Italian driver was very helpful and was brilliant.
DO NOT USE EVER, AVOID

AJ was a really friendly driver and offered to help out with any minor stops we might have needed.

My flight on Friday morning could not land, unbelievably on account of a hole in the runway at Bradford Airport.

We were the diverted to Manchester landing approximately at 1 am, with supply coaches to Leeds Bradford, arriving at 3.30 to 4 am on the morning.

The only franchised taxis at Leeds Bradford Airport, Arrow Taxis told me my taxis would be a wait of 10 mins.

Rather than an accurate reply that i would have to wait almost another hour. Cold and tired I waited another 55 minutes, no information,and arrived home just after 5 am

I complained to Arrow Managing Director, Daniel Graham who said they could offer no refund, despite their astronomically comparatively high price of a 9 mile journey for over £ 38 pounds.

I hope Leeds Bradford airport field more widely and competively when they give the next franchise to a taxi company; as my experience is the franchise is way over priced and inefficient. The taxi lateness and overpricing had nothing to do with late flights in or diversions coming back by coach from Manchester-as the company would like to suggest-it was failure to react and incompetence-and lied to me when my taxi would arrive. Had I known I would never have made the booking

Booked an airport taxi on the morning of my journey. Called after the original collection time and was told it would be at least another 40 minutes so I cancelled. They still charged me and 2 weeks on haven’t refunded or replied to any messages. Plus significantly more expensive than the national firm I ended up using. Avoid like the plague.

Alli car 118 really good driver made sure I was safe one top driver give him 200 percent star rating he's is a top guy he's got my loyalty