Arrow Cars Omdömen 

The first driver wanted us to walk across the car park in the wind and pouring rain. I said no and he protested that he couldn’t come into the car park area. I know it costs £5, but given we were paying £8 more than it cost us to get to the airport, it’s not very fair.

Then we were directed to a Mercedes Vito and there was no driver, I returned to the office and he appeared. He didn’t offer to help us with our luggage and through one samsonite case on top of the other. I put my back pack in the boot and he realised that one suitcase would fall off the other decided to throw one of the large suitcases on top of my back pack which contained 2 iPads.

LBA needs fo urgently review who is allowed to operate from the airport.

On 16/10/23 we ordered & paid for our return journey from LB airport. After waiting over 45 minutes we managed to find another company. We immediately cancelled the trip with Arrow & were informed about receiving a refund. We emailed as requested but no reply. Two weeks later had a reassuring conversation with Lisa who confirmed the refund and gave us a refund code/number.& wait 3-5 working days.We are still waiting & it’s 14/11/23 I’ve now called the Horsforth branch 5 times only to be transferred then cut off. Would never recommend

Pre booked from leeds Bradford’s airport. No one at the pre booked window so had to join huge que to be told my taxi would be half an hour. Cancled and rung a local firm who were there in 5 mins and 30% cheaper

We booked a taxi to Bristol Airport by phone and paid by credit card. We then saw their poor reviews, and found another (also cheaper) option so cancelled. They could not give a refund by phone (strange as they can take money by phone) and claimed we had to email. We emailed several times with no acknowledgement. We phoned again and were told email is the only way to get a refund. this was over a month ago and we are now raising this as a credit card dispute

After writing a review of a complaint regarding Arrow Cars service from Leeds/Bradford Airport, Arrow Cars replied asking me to get in touch with them over this matter. I phoned on the number given where I was told "they had nothing booked on the day they picked me up". So in that case they could not sort anything out with us. That's one way if getting out of it!!!

We booked and paid in advance for a cab to meet us from a 10.30 p.m. flight at Leeds-Bradford but no cab was there. On appeal at the office they had to search for the booking and eventually found it after several minutes. We were told to wait five minutes and then five minutes more. When my wife protested the dispatcher suddenly claimed I had booked it for a completely different time {totally untrue}. Eventually, we were shouted at to go to the other side of the car park by a driver who then marched off. Both in our middle seventies, my wife walking with a stick. No doors were opened, no courtesy shown. I emailed the company about our disappointment at the service but received no reply whatever.

APPALLING CUSTOMER SERVICE!
I booked a taxi for 7am to take me to the coach station, so I obviously had a deadline. I rang at 7:05, and 7:10 to enquire where it was, and both times I was told it was on its way and would be there in 2 minutes. A car eventually turned up at 7:28, and the driver said he had only received the job a couple of minutes earlier. The operator LIED to me, I missed the coach and had to pay another £20 together the next one. If he had told the truth I would have been able to make other arrangements and to have caught my original coach.
I will NEVER USE THIS CAB COMPANY again.

£16 for a three mile trip from Newcastle Airport.Only cabs allowed to queue in the airport.Save yourself money and book a taxi elsewhere.Very expensive ride.Check other reviewers.Same story.

We pre booked our taxis to take us to Bristol Airport from an inn 4 miles away and to take us back when we returned.
We were very happy with the service we received. Both drivers were friendly and professional. We were picked up on time on our way to the airport and our allocated taxi was immediately ready on our return.
Yes it’s a bit expensive but we believe it was worth it for the convenience and professionalism.

Just paid over £40 for a six mile trip from Bristol airport. Outrageously expensive and price gouging at its worst. That's what happens without competition.

Update…just had an email from Trustpilot, Arrow cars will take down my review unless a provide my deals….why….thay know exactly what they charge for a 6 mile ride from Bristol, just an excuse to take down my review. I will put up another if they do….rip off price gouging

Pre booked a taxi for 10:45, waited 20mins r
and called again to be told that the company was busy with airport runs and if we were okay waiting another 40 minutes ??! No of course we aren’t ! Found another company that can be here in 10 minutes… would NOT recommend this company at all (other company is village cars)

Arrived at Bristol Airport at midnight... the guy manning the desk needs a serious attitude adjustment. RIP off prices ... driver of taxi 14 believes himself to be an F1 driver, not appreciated in the rain.

A rip off, rude staff who charge you £29.49 for a 10 minute journey. No choice when it's midnight & you've just come off a plane. Tried to contact local company, but they were not available. Avoid if you can.

If l could give no stars l would.lf you value your life don't use this company.We were told £56 got in taxi wouldn't move until we paid it was£60.40.We think it extra was tunnel fee which he didn't go through.That wasn't the worst bit.Driver we believe was extremely tired as he opened windows, it was raining so we think it was to wake himself up.He swerved at least 3 times into the kerb and at one point my husband had to raise his voice to tell him to keep on the left as he was veering into the right lane on a bend on a blind spit.We were thankful to get home in one piece.NEVER AGAIN we value our life too much!!!

Very very expensive. They charge £190.48 Bristol Airport to Hereford when in Hereford price is £130.00. A rip off! Very unhelpful in Office at AirPort. Asked for emailed receipt 3 x times and never received it!!!! Be aware of this scam company……

Waited for cab at Leeds airport (1038 booking no )
Had to drag cases across car park as taxi was at other end Wen arrived at Britannia hotel driver just sat in car we had to open boot ant retrieve our cases (ages 66/59)

Booked a taxi online from arrow cars to pick me up from a late night flight from east midlands airport. I entered my full address and paid in advance but did not receive a confirmation text or email, so I called arrow cars to check the booking had gone through. The person on the phone confirmed the booking and address but hung up ignoring my request for a confirmation email or text. So no receipt for my payment, even though I directly requested one.
When I arrived at the airport last night, the arrow cars taxi driver drove us to the wrong location, then accused me of entering in the details incorrectly. He then drove me back to east midlands Airport where I had to pay double for a taxi to take me to the address I had originally requested. What should have been a 15 minute drive home turned into an hour and a half due to the incompetence of arrow cars. The person on reception kept trying to blame me for the incident, but looking at the other arrow cars comments this is quite a regular occurance. I would not use arrow cars, they are expensive and provide terrible customer service, and has put me off using east midlands airport.

Not only is this company unable to provide a taxi when booked- they systematically lie about it too. We phoned at 4.30pm to book a taxi for 5.30pm. It didn't turn up. The web link they sent said it would be there at 5.35pm. it didn't turn up. I phoned them at 5.45pm, and they said it would be "10 minutes". So, 10 minutes later, I phoned again and they said it would be "7 minutes". Ten minutes later, it hadn't turned up. I phoned again. And then- 40 minutes after it should have arrived, they then finally admitted that it hadn't even been dispatched. Apparently, it eventually arrived at 6.50pm- a whole 1 hour and 20 minutes late. By then, we'd booked with Amber Cabs- who turned up within 5 minutes of booking. And then Amber also turned up within 5 minutes of booking the return journey.
The moral is that if you're after a cab in Leeds- you certainly won't get one if you book with Arrow, and then they'll just lie about it while you're stuck waiting.

Bad service, stinky attitude. Not friendly at all

I had a confirmed booking from Leeds Bradford Airport to my home at a cost of £25.60. When I arrived at the airport they charged me £47.98 for the same trip, they refused to honour the booking, although they had all the information at hand. When I discussed this with the driver, he said they do this all the time and are loosing business because of it.