Arrow Cars Omdömen 

Hugely overpriced journey that would make a Premium London cabbie gasp. The Mercedes van that picked us up sounded like it was held together with gaffer tape and hope, I was surprised we made it to Bristol airport. Couldn't comment on the driver as he didn't say a single word.
When looking for a car to take me to Bristol airport again, I think I'd rather walk.

Another great transfer to and from bristol airport, great no fuss service, and massive thanks to our driver (70 plate black passat ) A freat laugh on our wat to holiday, thanks for making our day buddy

Booked a car from Wast Midlands airport and Majid our driver was outstanding. Courteous, extremely polite and knowledgeable! His Car was immaculate and we were extremely impressed

I booked a taxi from leeds bradford airport late night, the taxi was waiting but on the way to my destination the driver was talking on a mobile phone all the way. He only one hand on the sterring wheel most of the time. This is against the law as he did not have full control of the car. Had this not been late at night I would have requested him to stop the car and I would have got out.

Do not use this taxi company - They over charge and have no customer service!!! Which is why they have a 1.9 rating!!
We were charged £15.86 for a journey which took 7 minutes!!
The customer service was terrible, we stood outside the airport LBA at the Arrow taxi rank. The driver shouted our surname from the other side of the car park behind the bus terminal. We had to cross one carpark then around behind the buses. The driver didn't speak or even say hello, he just put our case in the 8 seater vehicle (we clearly stated we were 2 adults with 1 case). There were other 4 seater cars sat waiting for orders. I will not use this company again!!! They should not have the monopoly of the airport, it should be open to all taxi companies to make it fair for passengers

Taxi ordered for a 5:30am pickup, from a local village to east midlands.

Experience absolutely shambolic!!!!

The office blamed the driver the driver blames the office.

Taxi turned up 20 minutes late (No warnings given)

The taxi turned up to the wrong house (had to run down the street)

Driver blamed the office for giving him the fare late and not relaying his massage that he would be late.

Driver’s driving ability questionable (surely this is a skill that has to be assessed)

Driver had poor English and stated he could not explain his self properly - (surely being a large taxi organisation this is a skill that has to be assessed?)

Still wanted full fare with no discount..!

Cash was requested although I had arranged with a payment card, I then had to work my way through the airport try to pay via there text app, which was buggy and kept freezing - I had to pay immediately because the driver said he could not get his next job until paid.

Best bit about all this, I was with my young family, recovering from illness, one of which is 10 month baby.

What a horrible stressful experience- I never leave reviews like this - BUT PEOPLE PLEASE DO NOT USE THIS COMPANY FOR AIRPORT TRANSFERS.

Booked in advance to go to Bristol Airport,had an extremely polite driver representing the company in a fantastic manner, not rushing and speeding, very pleasant start to our holiday. Had our return flight delayed but walked straight out with our hand luggage around 2-45 am into the Arrow office and a car was ready within a minute of booking. Gentlemen in the office very polite and friendly. Prices are a little high but when you compare it to parking prices the taxi was half price for the two journeys in total. Thanks again

I pre-booked and pre-paid online for a return airport drop off. On the morning of the flight I was sent two texts saying my car had been dispatched and even described the vehicle.
5 minutes after the pick up time I called to ask expected arrival to be informed my car hadn’t even been dispatched. I was 45 minutes away from the airport.
Despite the pre-book (which I assumed would offer some kind of security) they just completely let me down and potentially threatened my flight.
I’ve heard nothing from them since.
Shameful when you consider the premium charge for being the in-airport taxi provider.

Immediately after coming through arrivals at East Midlans Airport yesterday , I approached the Arrow booking desk and asked for a taxi to Melton Mowbray . I was charged exactly the same as my local Taxi company had charged for the journey to the airport the week before , the experience here was extemely proffesional and efficient. I went outside and a polite, well dressed and proffesional driver opened the car door for me , put my lugage in the boot and drove considerately and proffesionaly for the entire journey.
The car was immaculate and I would highly recommend this company and will definately use them again .

still getting away with robbing people that need a taxi to east midlands parkway as no direct bus is available unless you book Notts on demand which is very easy to do and only £2 not the £30 that was quoted by these scammers. AVOID AT ALL COST

Shocking website and App do not use. Made a return booking they took the £106 only to then say the booking was unsuccessful. Called number provided and was told to make a booking direct and pay a further £106 on top of the £106 already taken!! And that I should eventually get a refund from the initial booking. Totally barmy to think a customer should pay double because their system isn’t working 😏

The only taxi company for Bristol Airport!

I arrived at Bristol airport Saturday 24th March and went to the office to book transport home which is about 3 miles. The office operator quoted £40.74 which I said was “highway robbery”to which he replied “all prices increase after 11 o’clock at night”. I took the taxi but these prices are astronomic because Arrow have a monopoly at Bristol Airport. There should be some competition to stop this profiteering.

Booked a taxi from the airport. We were told 20 to 25 minutes wait and charged just short of £35. Trip with Uber going was half this. Taxi was parked fair bit away from the terminal too. Next time will just book an Uber as Arrow just a complete rip off and not a great service.

If I could leave no stars I would. Absolutely rip off service. Come on Newcastle Airport, get a grip and look after your customers by having a decent taxi company for your contract. Why not have a LOCAL company instead of a national one do it, support local business.

Booked Blue Line Taxis for trip to airport (2 miles). £6 fare plus the £4 the airport charge them to drop off (another rip off). Great, fair and faultless service from Blue Line 👍👍

Got back to Newcastle after our holiday and booked Arrow Taxis in the terminal for the same journey back home. £16!!! 60% more than Blue Line and they probably don't have to pay the £4 a time fee to the airport being their sole taxi provider. Rip off, stitch up, monopoly, call it what you want but they will unashamedly take your eyes out. At least Dick Turpin had the decency to wear a mask when he robbed you. Due to the price there was no tip for the driver so their employees also lose out.

Shameful company, shocking rip off. Take my advice and book a different taxi company to pick you up. You may have to wait a few minutes but it could save you a fortune. Will be Blue Line all the time for us now.

At this moment time sat waiting for our booked taxi,flight arrived on time told no drivers,so one car to take all people thay have booked wanted people to share but why should we when we have all paid our fee.shoukd of learnt last time time used as it was same then,told if use service no refund but at 1.40am in morning not alot of choice absolutely disgusting avoid ,!!!!!! Oh now we have a different company collecting we standing in rain at pick point with disabled son in wheelchair ,booked a estate paid extra and saloon turns,no help to load car and then to top it off can you pay the £5 to get out airport,which obviously we didn't what a bloody joke refund wanted asap

Absolute rubbish service. No consideration for disabled peopl. When you put a complaint in, Scott, the driver manager did nothing. I have been waiting for nearly 2 weeks for an explanation. I paid Arrow premium price and service for LA service. Absolutely shocking. If I was you I would try your local firm. Avoid Arrow all together.

Expensive and incredibly rude driver who asked if we were going to a different area than we book and got argumentative when I tried to explain that was not the area and his taxi was harder to find as he had no signs or number to instruct people to his vehicle. I would never recommend using this company. It is daylight robbery how much they cost....

Absolutely very poor ; a real rip off; Bristol airport seem to have removed all competition by giving exclusive rights to this absolutely awful company. Both a reflection of how terrible the taxi company is, and how bad Bristol airport is by not allowing other more competitive companies pick up and drop off. Even with £7 (hugely inflated drop off/pick up fee) other companies would be £16 cheaper than the fee they charge me.

Arrived to a problem over car hire so took a taxi, not booked in advance. No wait, even on a dark wet night. Driver very kind and helpful, taking me through a dark garden with his torch and waiting until I was inside. Clean cars, competent and helpful drivers.