Arrow Cars Omdömen 

On 2 occasions I have been forced to use Arrow cars at LBA .
Both occasions I was asked to walk over the car park to the taxi which had gone to the wrong pickup area, the second time I refused and chose to wait for another vehicle, I did this because I have walking difficulties hence getting a cab. This company are rubbish when it comes to service also the price is so high £6 more than my local.
I will never use again.

Price for a 7 minute journey from mine to the airport and back from my flight- £16-18! Daylight robbery! Not impressed.

I would like to thank Arrow cars for their impeccable service....I would like to thank todays chauffeurs Mijad for his patience and who drove me to the airport safe and sound...
Thanks

Shocking. Booked a taxi to take me from my home to coach station. Took care to book a larger car for the two large suitcases I’d be taking with me. The car didn’t turn up. I called Arrow Cars to be told they were busy and that a car hadn’t been arranged. They offered to send one out but I had no idea when it might arrive. So I walked. I missed my onward connection. I’ve spoken with Arrow Cars since. Took ages through a very convoluted process to get a refund. And longer still to get an apology. I’m considerably out of pocket. They will, unsurprisingly not meet these costs. Absolute cowboys. Please, please avoid this company.

Taxi from Bristol Airport. One star because you can’t leave zero. It’s time the airport monopoly ended. Arrow cars treat customers like dirt and charge more than any other firm for the privilege of having them mess up. Atrocious service by the office, not the driver.

Fast car service, seamus the driver was very polite, and got us directly home without issues.

Dreadful "service". Pre-booked and paid £65.85 for journey Bristol airport to home. On arrival the room was full of people who hadn't booked, nowhere to sit and told to wait. After half-an-hour I asked how long it would be and was told I was second in queue for pre-booked. Waited as loads of people who hadn't pre-booked went out to their taxis. Taxi arrived nearly an hour late. I checked the Uber website and there were 5 available at prices between £35 and £40 who could be there in 5 minutes. Wish I'd read these reviews beforehand - never again. Excuses about late planes! If they can't allocate taxis to people who've pre-booked, they shouldn't take bookings from walk ins.

Not impressed. Just phoned twice to arrange a taxi to take me to the station & they hung up on me both times.
My son spends in the region of £100 a month using this company. A quick ‘can you hold the line please?’ would have been nice!

There is more chance of getting your grandmother to fetch you in her wheel chair, than this lot. The booking system is faulty. They won’t send a cab until the bank clears the transaction, which on a weekend, may be Monday morning. And when the transaction clears on Monday morning, they keep your money and promise to refund it, but don’t. Be warned.

Absolutely disgusting service. Pre booked a taxi for a family holiday. Returned to the airport and told we'd have to wait. Then when driver arrived he clearly had an issue and went to have a conversation with the operator. After 5 minutes I went over as it was 2am and had started to rain. Driver was rude and aggressive. Clearly had been underpaid by the company and took that out on us. He pulled up at my home removed my cases as I was putting the cases inside he took my 2yr old child out of my mum's arms and left her in the middle of the street at 2.30am and drove off.
Have complained to Arrow but heard absolutely nothing back. Please avoid this company.

Both Allan and Said were brilliant drivers, courteous and good company too. It was a pleasure to be with them.

The receptionists are really helpful and friendly
I wouldn’t use anyone else.

Pre booked a taxi on their website a week in advance. On the day, I rang them up to let them know we were ready for the taxi an hour early, which they said they may not be able to deliver which I understood. Then after waiting for the taxi past the time it was booked for, I got a call from a taxi driver in a completely different area (1h away)saying he was waiting for us, and then confessed there must’ve been a mix up with numbers. At this point I called the company to check our taxi would still be arriving, at which point they told me they never dispatched a taxi, as they needed prepayment, which they hadn’t told me on the booking, or when I rang them an hour earlier, and that I would need to prepay and then they could dispatch the taxi to arrive in 30 minutes. The staff were extremely rude, the first one hung up on me, absolutely would not use again,

On time, great service and took shortcuts to avoid traffic on the way to the airport. I would really recommend!

Pre booked a taxi for a trip to the airport early morning, it just didn’t turn up. Pre paid a large chunk of money and when we phoned to chase they said they didn’t have any taxis to send, despite not bothering to let us know.

Don't recommend using this company. Booked airport pickup from Bristol for some family members. Booking process was OK but the journey wasn't. Driver was trying to watch the Euro final on a phone and interacting with a second phone and just managed to avoid running into a car that was stopped at a red light. When I called the next day to lodge a complaint the person on the phone called the driver 'a character' whatever that was meant to mean and I was advised to email the complaint and 6 days later still no reply. Given their website states they have the 'safest drivers around' and 'We demand the highest standards of our drivers' definitely won't be using them again.

My flight was delayed three times and each time i informed Arrow Cars, they were very understanding.
When i was at baggage reclaim - the driver Majid told me where he could meet me and gave me his number to call.
It worked seamlessly. Majid was kind courteous and a safe driver. thank you.

Utterly shocking non service. Booked an airport transfer for 0500. No show. Flight at 0800. Assured at 0510 the car was on its way. Further call at 0530 and no car until 0615 earliest. We cancelled got a local firm and just made our flight. Situation was not helped by the call handlers who struggled with English and frankly sounded like they could not give a toss. Never again! I will be seeking compensation

Awful booking system. Booked weeks in advance online and had confirmation to say pay in taxi. Telephoned to say I normally pay when I book. Was given a link and paid by card. When taxi arrived to take me to Bristol airport, driver said it hadn’t been paid for. Had a debate with cs in their airport office and had to pay again, despite showing my email receipt. Claimed it back eventually. Pathetic system as something similar happened to my sister this morning.

This was the most expensive taxi we've ever had. £62.00 for a 12 mile journey. Never again.

Would give no stars if I could. Pre booked a taxi for 10.45pm at 8pm. 3 phone calls later pouring rain and after waiting 30 mins gave up. Never use again.