Arrow Cars Omdömen 

Awful - came back checked in for the taxi they gave our taxi to another disgruntled customer who had booked the wrong size leaving us with no taxi - the two guys behind reception were laughing! Book another company guys!

I used their web site to book rides between Yatton and Bristol airport. An early booking page gave the price as £73.99 return, saying this included everything. Half way through the booking process this became £78.99, then on the final payment page the amount charged became £84.99 without explanation. All times w I have used them before and found them very reliable. This charging practice destroys trust.

Car 5945 The driver was harassing other drivers on the road in a 40 mile and hour zone whilst speeding. His erratic driving concerned my family and was endangering other drivers on the road.

Booked two 8 seaters to take 10 people to the football, paid in advance. And then to pick us all up at 5.30 sharp as we had an appt in town. One turned up, the plan being to take half of the party, then come back for the other half. Annoying but not a major problem because we had lots of time.
The problem was the return. At half past 4 they called me to say they couldn't carry out my paid for booking and wanted my card number to refund the payment, as the drivers were fasting. After a row, the controller said they could pick us up much later, and wanted to refund the original booking and take a new payment.
After explaining that if they couldn't do the booking, don't accept it!!! And don't ring me during the match to tell me!
Eventually they managed to get one multi-seater for 5.30 and then to go back to pick the rest up. Meaning that most of the group missed the band we were trying to get back for.
Felt a bit sorry for the drivers themselves as they were doing their best, but everyone seriously let down by the organisation. Complete shambles, avoid.

Finally got around to leaving a review for Arrow Cars, East Midlands. Outstanding service, especially late at night, I had car issues in the meet and greet and was left with two options, sleep in my car until the RAC got there at 7am, or try to get the car going.

The team who were on the late shift jumped to the rescue and between them and one of their drivers, I was on my way home to my family. I cannot thank them enough, especially considering I wasn't even a paying customer! Next time I got to East Midlands I will be bringing something to say thanks!

Used Arrow Taxi,and I was haghly impressed,by the service.Allocated driver was a lovely Ema,a very smooth and profesional drive.I haghly recommended.
Thank you!

We pre-booked a taxi to pick us up from our flight returning to Leeds Bradford Airport. My understanding was that the taxi would be ready and waiting to meet us, as we were promised that they would track flights in case of delays. However, there was no sign of a taxi and the controller said it would be five minutes. Fifteenth minutes later I asked how much longer it would be. Just five minutes, she told me! After another ten minutes, a dirty, scruffy rattling people carrier appeared. It was a disappointingly poor ending to what had been a lovely holiday. To be constructive, I would suggest training controllers and drivers in the basics of good service, punctuality and effective communication; then, insist on high standards of vehicle maintenance and cleanliness. Probably the best way to achieve this is for Leeds Bradford Airport to withdraw the right to a monopoly which Arrow Cars have enjoyed for far too long.

Worst experience in my life with Arrow cars

great service in car 14! very nice taxi driver, I came back safe in a comfortable car!

Omair 517 was the best driver and car.I would recommend him to anyone.I had a lovely journey were Omair. HE was friendly and I enjoyed my journey.After my train was cancelled i thought i would have a somehow get a bus.Instead I had a delightful trip in exec car lexis ES 300
Ellie

£33 for 3 miles.

I got the best driver, car 17 Mohamed.

I am an 87 year old lady, booked a car for a hospital appointment with Baildon Arrow. Agreed pick up outside the property as we are difficult to access. Car arrived 20 mins late after 2 phone calls, leaving me standing cold and stressed. Unreliable.

We took a taxi from the airport to home. It was very quick to book and arrive. The driver (number 1027) was really friendly and helpful.

Having spent a month searching the internet for contact details I have at last received a refund which should have been automatic

Great service from Tariq, highly recommended.

I recently used Arrowcars Taxi at Bristol airport for the first time and last time, It was absolutely ripped off. I was told the journey would take 35 minutes, but when I checked Google before trip and at the taxi office, it said it would only take 15 minutes. I felt like I had no choice but to take the taxi as I didn’t see a taxi rank at the airport. Once I got in the taxi, the meter said it would take 30 minutes, but as the driver started driving, it recalculated to just 15 minutes. The driver went on to tell me that the office put in a different location. I definitely wouldn't recommend this taxi company. It cost me £45 for a 13 minute taxi ride. The taxi driver was a nice gentleman though who told me to use UBER when going back to airport. I would recommend downloading UBER app or taking a short walk to the Airport Tavern pub to get a taxi. This crowd will rip you off. Oh my UBER taxi back to airport cost £12

Taxi driver refused to let me pay via card link made me go to a cash point and get cash before he would even set off even though I said I would pay via
Card before hand

Awful. They don't even allocate a driver until 25 minutes after the time of your booking. I've missed appointments because they were half an hour late, and they don't seem to care.

I was knocked off my bike by one of their cars. Driver left without giving any details and I didn't get their number plate before they left. Contacted their customer services to be told apparently they have no information about which cars/drivers are working at any given time!

Emails were rude, dismissive, no interest to look into it all - as I didn't have photo evidence of the car to prove it was them they didn't want to know.

No evidence of any duty of care by the driver or the company, would not get in one of their cars