Odvratno iskustvo. Bus kasni te na kartama pišu krive informacije. A vozači i radno osoblje do putnika da ne spominjem. Radnici antipatični, ne informirani te, sve sjede i voze da zarade pa prevoze vi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company is excellent ...especially driver Mate Misic who is so joyfull,pleasant and he make your day especially when you finished your night shift..
Horrible dirty buses that constantly run late, on our trip to Krk there was a layover in Rijeka, we missed the bus because the ticket said it would be leaving from row number 5 it was in fact leaving... Se mer
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Dňa 18,8,2026 o 10:05 sme cestovali 10 člená skupina zo zástavky Gradac do stanice Drvenik vodič keď videl že sme není domáci tak nám nahlásil poruchu terminálu a za cca 10 kilometrovú jazdu od nás... Se mer
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Företagsinformation
Skrivet av företaget
Arriva is the leading provider of passenger transport in Croatia, running a wide range of services including local and regional buses, inter-urban and international coaches, providing their passengers with daily safe and comfortable mobility solutions. With a fleet of 600 buses, Arriva operates local, regional and long-distance services linking 1,000s of destinations across the country, offering connections to Bosnia & Herzegovina and Serbia and serving 11.7m passengers a year. Besides national and international scheduled bus transport, Arriva offers travel services through the brand Arriva Travel.
Kontaktuppgifter
Šetalište 20. travnja 18, 51557, Cres, Kroatien
- +385 72 660 660
- info@arriva.com.hr
- arriva.com.hr
1,9
Dålig
122 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The bus was always late
The bus was always late, and the toilet smelled awful.
31 juli 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments regarding the delays and the condition of the onboard facilities are important to us and will be taken into consideration as we continue working to improve our service.
Horrible and aggressive worker
We had an absolutely horrible experience on this bus, the bus ticket and luggage collector was extremely rude and aggressive, he shouted at us and made us feel very unsafe, he was not going to let our friends put their luggage in the holding simply because they questioned why we were paying as it said on our tickets it would be free, he immediately got frustrated even when we offered straight away to pay for it, we were just asking, he was extremely condescending and just an all round nasty horrible person, if I could give 0 stars I would, do not travel on the journey from Makarska to split with this company as it is an awful experience and this man who said he was the “boss” should be fired, and also the driver that was with him was no help at all and unwilling to help us communicate with this man to sort the situation, an absolutely terrible experience!
26 juli 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Thank you for your feedback. We're very sorry to hear about your experience, as the behavior you describe does not reflect the standards of professionalism and customer service we expect from our employees. We take your comments seriously and will review them internally to help us improve the quality of our service.
Samo riječi hvale...
Želim samo reći da sam prezadovoljna uslugom Arriva, vozači su dobri i ljubazni.
Posebno želim pohvaliti vozača, ne znam kako se zove, koji je vozio dana 21.07.2026. godine na relaciji Donji Miholjac - Osijek u 12.15 sati.
Također, pohvale za vozača koji je vozio na relaciji Osijek - Zagreb u 15.30 sati istog dana.
I ranije sam putovala sa Arrivom i zadovoljna sam.
Želim vam da tako nastavite!
21 juli 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Hvala vam na lijepim riječima i ukazanom povjerenju. Izuzetno nam je drago čuti da ste zadovoljni našom uslugom, a vaše ćemo pohvale s velikim zadovoljstvom prenijeti vozačima.
Pula-Zagreb
Autobus Pula-Zagreb kasnio 40 min.
Klimatizaciju su upalili na najjače,, ljudi se oblacili.
Kartu sam htjela zamjeniti za drugi datum,, komplicirano, jos čekam odgovor na mail., tako da sam uzela drugu ...hvala lijepo. Nikada vise.
23 juli 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Hvala vam na povratnoj informaciji. Žao nam je zbog kašnjenja, neugodnosti tijekom putovanja i poteškoća koje ste imali prilikom zahtjeva za izmjenu karte. Vaše komentare shvaćamo ozbiljno i koristit ćemo ih za daljnje unaprjeđenje kvalitete naše usluge.
Nikad više arriva
Dana 4.7.2025. čekam u Svetom Petru na Moru autobus Arrivin prema Rijeci, kasnio je sat i pol vremena. Wifi nije radio nikad od 7 puta koja sam se vozio. Dana 13.7.2025. čekam iz Vodica bus prema Rijeci, kasnio 45 minuta. Vozio sam se 7 sati do Crikvenice jer je pukla guma. Vozač prvotno nije niti stao pa je nakon više upozorenja nekolicine putnika ipak stao te dva sata mjenjao gumu. Također je krenulo pištati nešto zbog čega smo napravili pauzu u Otočcu da bi nakon pola sata kondukter nakon neuspješnog popravka rekao vozaču "Ma teraj dalje da stignemo." Kondukter je kvar servisirao dalje tijekom vožnje ko da smo u filmu "Ko to tamo peva". 16.7.2026. iz Vodica ponovno kasnio sat i pol vremena. 22.7.2026. iz Karlobaga kasni 40 minuta. Nijedan call centar ne radi USRED SEZONE. Karte koštaju ko da bus može ronit i letit u slučaju da bude potrebe, a troškova autoceste NEMA jer se vozi po magistrali. Svaki put se vozim s tom kompanijom jer nijedan drugi bus ne vozi iz moje vukojebine u tuđe vukojebine. Da postoji bilo šta drugo vozio bi se time makar mi sjekire padale s neba svaki put kad odem na plažu.
22 juli 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Hvala vam na povratnoj informaciji. Žao nam je što vaše iskustvo nije bilo u skladu s očekivanjima te zbog kašnjenja i neugodnosti koje ste doživjeli tijekom svojih putovanja. Vaše komentare shvaćamo ozbiljno i uzet ćemo ih u obzir kako bismo nastavili unaprjeđivati kvalitetu naše usluge.
Sve pohvale profesionalnim i ljubaznim…
Sve pohvale profesionalnim i ljubaznim vozačima Arriva Croatia na liniji Zagreb Mali Lošinj 18.07.2026 u 8:15h!
18 juli 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Hvala vam na lijepim riječima i pohvali našim vozačima. Vašu ćemo pohvalu sa zadovoljstvom prenijeti kolegama – ovakve povratne informacije puno nam znače.
Drivers are very rude
18 juli 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
We're sorry to hear about your experience. Professional and respectful behaviour is very important to us, and we take your feedback seriously as we continue working to improve our service.
Very stressful bathroom experience
The driver would NOT let us go to the bathroom for literal ages - he refused so many pit stops. Of course, he went himself when we stopped next to a petrol station but refused to let people off when a man asked and then they started yelling. Bit stressful.
At least Flixbus has bathroom breaks, stay away from here if you have any issues where you will need the bathroom on a 5 hour journey.
13 juli 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating and uncomfortable this situation must have been.
Your comments are important to us and will be taken into consideration as we continue working to improve the quality of our service.
I was disappointed with my experience…
I was disappointed with my experience with Arriva Croatia. The bus arrived about 30 minutes late to pick us up from Plitvice Lakes, with no explanation or update about the delay. The driver spoke very little English, which made communication difficult. In addition, although our tickets had assigned seat numbers, the driver allowed passengers to sit wherever they wanted, creating confusion and forcing some passengers to search for available seats. I hope Arriva improves its punctuality, communication, and seat management in the future.
12 juli 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Thank you for your feedback. We sincerely apologize for the delay and the inconvenience caused by the lack of communication and the seating confusion during your journey.
Your comments will be taken into consideration as we continue working to improve the quality of our service.
The drivers were very nice and polite
The drivers were very nice and polite. I traveled from ST to ZG, and the next day from ZG to ST, and all four of them were very friendly, which I really value. The bus can even be late, but if the driver is nice, it doesn’t matter! Give them a raise!
17 juni 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Thank you for your kind words! We're delighted to hear that our drivers made such a positive impression during your journey.
We'll be sure to pass on your compliments to the team – feedback like yours means a lot to our employees and motivates them to continue providing excellent service.
Arriva thieves
I do not recommend them. Arriva are nothing but thieves. Getting a student transport pass requires a ridiculous amount of paperwork, and if anything is not exactly to their liking, the employees on Krk can be very rude and unhelpful. I, along with many other high school students, have had multiple negative experiences with them.
On top of that, they are charging me for transportation so I can attend my Matura exams. It is truly disgraceful that I have to spend €60 just to be able to sit the exams required to complete my high school education. It is shameful and a clear example of incompetence and corruption.
What if I didn't have those €60? Would I simply be unable to take my exams and finish high school?
16 juni 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Thank you for sharing your feedback. We are sorry to hear that your experience with the student transport pass application process didn't meet your expectations and that you felt our staff were not as helpful as they should've been.
If you would like us to look into your specific case, please feel free to contact us with more details regarding your experience. We would be happy to review the situation and provide any clarification we can.
Never book your trip with this company
Never book your trip with this company.
We had to wait for more than 2 hours. No one answered the phone as same as when we tried to email them.
It is so bad to not get any information as well as the extremely long delay.
12 juni 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Thank you for your feedback. We sincerely apologize for the delay and for the lack of communication during your journey. We understand how frustrating it is to wait for an extended period without receiving updates, and we regret that we didn't meet your expectations on this occasion.
Your comments are important to us and will help us improve both our service and customer communication.
Jako bezobrazni vozači
Jako bezobrazni vozači, neugodni i nepristojni. Totalno neprofesionalno ponašanje.
10 juni 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Poštovani, hvala vam na povratnoj informaciji. Žao nam je što ste stekli takav dojam o našoj usluzi.
Ljubaznost i profesionalnost naših zaposlenika iznimno su nam važni te vaše komentare shvaćamo ozbiljno i koristit ćemo ih za daljnje unaprjeđenje kvalitete usluge.
Bought ticket on line
Bought ticket on line. Drivers scanner couldn't recognize QR code for some reason. He didn't bother to try to find out why this happened. I refused to pay another ticket so he kicked me out of the bus somewhere along the way. I filed for refund. And still haven't received an explanation on why such mistake can be made. This was very unpleasant experience and anything similar have never happened to me in my life. No one apologized or tried to mitigate this situation in any way. No more Arriva for me...
28 maj 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Thank you for sharing your experience. We are sorry to hear about the difficulties you encountered during your journey and understand your frustration regarding the ticket validation issue and the way the situation was handled.
Please contact our Customer Service team with your booking reference so we can investigate the matter further and provide you with a detailed response.
Ugodno putovanje
Ugodno putovanje, bus je krenuo na vrijeme, vozači jako ljubazni!
23 maj 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Poštovani, zahvaljujemo na pozitivnoj recenziji. Drago nam je da je putovanje proteklo ugodno te da ste bili zadovoljni točnošću polaska i ljubaznošću naših vozača.
Been traveling by bus for 2 weeks…
Been traveling by bus for 2 weeks around Croatia on flix bus. The bus I was suppose to be on with flix was super delayed and wanted to get in before so I booked arriva. Lesson learned for patience. So incredibly rude. No communication. Extremely confusing and can’t truck bus time. Extra for bags (even if your ticket says it comes with bags)
22 maj 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand how frustrating delays, unclear information, and difficulties tracking a service can be, especially when travelling on a tight schedule. We also regret that you found the communication from our staff unsatisfactory. Regarding baggage charges, these may vary depending on the route and ticket conditions, but we appreciate your comments and will review them carefully.
Imam veliku pohvalu za vaše vozače koji…
Imam veliku pohvalu za vaše vozače koji upravo voze na relaciji Split - Beograd (18.05.2026), večernji polazak. I prethodne godine sam putovala sa istim vozačima (nisu mi poznata imena). I tada i sada su zaista bili ljubazni i pažljivi u vožnji. Takođe bih želela da pohvalim i čistoću autobusa.
Hvala za odličan kvalitet usluge!
19 maj 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Poštovana, hvala što ste podijelili svoje iskustvo i uputili pohvale našem timu. Posebno nam je drago čuti da ste i ove, kao i prethodne godine, bili zadovoljni ljubaznošću i profesionalnošću naših vozača na liniji Split – Beograd te da ste prepoznali urednost i čistoću autobusa.
Veselimo se Vašem ponovnom putovanju s Arrivom!
The driver was extremely rude
The driver was extremely rude (zadar zagreb route), used inappropriate communication, and shouted at passengers.
His driving also made me feel sick due to harsh and sudden braking throughout the journey.
15 maj 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Thank you for sharing your feedback. We're sorry to learn about your experience on our Zadar–Zagreb service.
Providing a safe, comfortable, and respectful journey for our passengers is one of our highest priorities, and we regret to hear that the driver's behaviour and driving style did not meet these standards. The conduct you described is not representative of the level of service we aim to provide.
We take such comments seriously and will share your feedback with the relevant department for review. We appreciate you bringing this matter to our attention, as it helps us improve the quality of our services.
Arriva tour Pordenone
Iskreno, ovo iskustvo na sajmu cvijeća u Pordenone Fiere bilo je veliko razočaranje, ponajviše zbog loše organizacije i, nažalost, izrazito neprofesionalne vodičice po imenu Vedrana.
Od samog početka bilo je očito da vodičica nema dovoljno pripreme ni interesa za svoj posao. Informacije su bile površne, nepotpune, a često ih uopće nije ni bilo. Nismo dobili gotovo nikakve korisne savjete o tome što vrijedi vidjeti, kako se bolje snaći među izlagačima niti koje su najzanimljivije točke sajma.
Posebno razočarava potpuni nedostatak preporuka za restorane ili mjesta di se more nešto dobro pojist u okolici. Za nekoga ki prvi put dolazi, to je osnovna stvar koju bi vodič mora znati i podijeliti.
Osim toga, o samim izlagačima nismo dobili skoro nikakve informacije – ni tko su, ni čime se točno bave, ni što ih čini posebnima. Sve je djelovalo kao da vodičica improvizira i da joj je pažnja negdi drugdi.
Cijeli dojam je da se ta distrakcija iz njenog privatnega života jako reflektira na posao koji radi. Umjesto profesionalnosti i angažmana, dobili smo nezainteresiranost i konfuziju.
Sve skupa, vođenje je bilo ispod svake razine i sigurno nešto ča bi se moralo ozbiljno poboljšati za ubuduće.
9 april 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Poštovani, žao nam je što izlet nije ispunio vaša očekivanja. Vaše primjedbe shvaćamo ozbiljno i proslijedili smo ih nadležnom timu kako bismo unaprijedili buduća putovanja. Hvala vam na povratnoj informaciji.
Najgora kompanija ikad,kasnjenje…
Najgora kompanija ikad,kasnjenje obavezno u dolasku,vozaci nadrkani.Izbjegavat ako baš nemate drugog izbora.Klošari najgore vrste.
2 april 2026
Omdöme utan inbjudan
Svar från Arriva Croatia
Poštovani, žao nam je što ste stekli ovakav dojam o našoj usluzi. Svjesni smo koliko su točnost i profesionalnost važni i kontinuirano radimo na poboljšanjima. Hvala vam na povratnoj informaciji.
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