flixbus.hr Omdömen 

Unprofessional and bad driver attitude.

I had reservation number 3396806460 from Split to Dubrovnik.
I paid for seat allocation (1B) however when I boarded the bus, the driver instructed me to seat somewhere else.
I tried to show the driver my ticket, I used a translator to explain that I paid for that seat but the driver was not interested and insisted I seat somewhere else.
I filled a refund form but according to their website, I will receive a voucher that I can use on a future reservation which is completely useless (I will never use this company again)

Don't waste your money on seat allocation and if possible try to make different transport arrangements.

Bus u 2 h iza ponoći iz ZG za Zadar se nije ni pojavio. Niko ništa ne zna. Umjetna inteligencija se javlja kao užasna korisnička podrška.

Za Zadar sam mogla tek u 15 min do 7h.
Užas. Smorena, Nisam spavala cijelu noć i razočarana.
Niko ništa ne zna ni u njihovoj poslovnici u Zadru. Ludilo.

They should treat their customers better. With respect.

Putovala relacijom Makarska - Zagreb 04.09. , nikom ne bih preporucila, bus prepun ,klima ne radi,zraka uopce nema, cijeli bus se cuo na mokracu . Nit rezervacija sjedala nije bila kako treba pustili su putnike da sjede gdje zele . Nikada vise flixbusem.

Micros con luces ineficientes, sin conexión 220v ni wi fi como dice en el exterior. Asientos que no se reclinan o si lo hacen y no quedan grabados, basura en los respaldares, bandejas rotas, baños cerrados. Tuve al menos dos viajes. Uno de Budva a Dubrodnik (3/9/26) y otro de Split a Budapest. El personal es correcto pero las unidades están muy deterioradas y no quisiera saber cuál es el mantenimiento que los micros reciben en su mecánica, si así están en la parte visible!!!!

Horrible customer support and no working toilet on a bus that only stops every 2 1/2 to 3 hours. Zero reps at the bus station, so if you have an issue like I did where they send you an email 30 minutes before the trip saying the bus won't say Flixbus on it, but they don't tell you what bus it is or what gate it is, and every driver was an absolute unhelpful prick, there's a good chance you'll miss your bus, which I did. A CroatiaBus rep called Flixbus on my behalf and somehow rebooked me for a later bus with no fee, so I finally got where I was going 3 hours late. He said he thought Flixbus was horrible. Prices are decent though, the driver on the later bus was a good driver and decent enough.

Nažalost, ovo nije prvo loše iskustvo koje imamo s FlixBusom. Na današnjoj relaciji Split–Dubrovnik utičnice u autobusu ne rade, pa na putovanju od više sati putnik ne može ni napuniti mobitel. Istovremeno, praćenje autobusa u FlixBus aplikaciji ne funkcionira kako treba – lokacija kasni više od 20 minuta, tako da je ta opcija praktički beskorisna.
Posebno je iritantno što se upravo mogućnost punjenja uređaja i druge pogodnosti navode kao dio usluge, a kada ih putnik stvarno treba, ne funkcioniraju.
Ovo nam, nažalost, nije prvi problem s FlixBusom. Nakon više neugodnih iskustava teško je imati povjerenja u prijevoznika kod kojeg nikad ne znaš hoće li ono što je navedeno prilikom kupnje karte zaista biti dostupno tijekom putovanja.
Vrlo loše iskustvo i usluga koja definitivno nije na razini onoga što se reklamira.

I was waiting for FlixBus to Dubrovnik in Ploce for 35mins. There was a FlixBus going to Dubrovnik in the mean time but he refused to take me onboard. Apparently I have to wait for another one coming in 5 mins. Nothing happens here in 5 mins. It feels like in Middle East here. When the bus arrived 1/2hr late, there is nothing like “sorry we are late, give us a minute before boarding” they treat you like you were a nuisance! Seriously next time I will rent a car ant airport to avoid travelling by buses here, it will be easier and less stressful!

Der Fahrer fuhr die Strecke Zadar–Šibenik–Split (ca. 160 km) in 5 Stunden und 10 Minuten. Ich vermute, er ist den Bus auch rückwärts gefahren, um die gleiche Strecke in der gleichen Zeit zurückzulegen. Ein Albtraum! Meiden Sie dieses Busunternehmen, falls es Alternativen gibt. Es ist nur eine Alternative zum Laufen, da die Geschwindigkeit fast identisch ist. Bei längeren Strecken empfiehlt es sich, das Ticket gleich als Hotelübernachtung für mehrere Tage oder Wochen zu buchen.

Extremely disappointing and unacceptable experience with FlixBus

We purchased and fully paid for a return ticket, but when boarding the bus, the driver told us that there was nobody with our ticket number on his passenger list.

What was even more upsetting was the driver’s attitude towards my 16-year-old child. He rudely told him to move away and said that the bus would not wait for anyone, without showing any willingness to help us understand or resolve the situation.

After spending around 30 minutes calling customer service, we finally found out that our reservation had somehow been cancelled, even though we had never cancelled it ourselves and the ticket had been fully charged and paid for. We had received no proper information or explanation about this cancellation.

To make matters worse, the staff member working at the bus station spoke neither Croatian nor English and was unable to understand the problem or provide any assistance.

It is completely unacceptable to charge a customer for a ticket, cancel the reservation without their knowledge, and then leave them stranded at the station. The way the driver treated a 16-year-old passenger was particularly disrespectful and unprofessional.

A very stressful and disappointing experience.

Makarska-Zagreb autobus bez klime po toj vrucini, zavjese strgane, pauze rečeno da ce biti 15min pa vozaca nema pola sata i naravno bez wi-fi / horor putovanje

Their customer service number is an almost complete scam.

Once you call it, the voice recording starts guiding you through different steps in an extremely slow manner: do you want the call in English, are you aware that the call is recorded, do you give us the consent to record, here's how you can ask to get the recording deleted, and so on and so on and so on.

It takes minutes just to get to the point where they start asking you what you need, but pretty much anything more you respond, after minutes of more time wasting, gets you to a final prerecorded message: "did you know that you could do that on our website?". And then they hang up without offering any chance to talk to an agent.

The only possible way I found to get to talk to a human is to, at the right time, press the button that indicates that there is a dangerous emergency on the bus. Otherwise, it's a long torturous voice message until you find out at the end that you are the punchline of their joke.

Oh and btw, as far as I know - the phone number is not free to call. So it's not just a time waster, but maybe even a useless money sink for the customer.

Split–Zagreb route: 30 minutes late at departure and an hour and a half late at arrival. The driver, who was in charge of everything, had a hard time handling all his tasks during the trip. The Wi-Fi didn’t work, and neither did the mobile phone chargers. On the bright side, we arrived at our destination late, but alive.

Terrible service once again. We payed 60euros for trip from Zadar to Zagreb and then could not even sit together but separated. It would cost less to take a plane to London. Duck yourself

Flixbus should find another partner in the Balkans. Globtours is really unreliable and treat customers without respect. Overcrowd busses etc

I just came back from Zagreb Bus Station (Zagrebacki Kolodvor) in Croatia. I bought a ticket from Zagreb to Belgrade (Serbia) from Flix Bus, using their fine app.
Everything looked OK, they sent me a ticket on my email and also retrievable from the app.
But then they sent a new email that the journey is delayed by 25 minutes. Also the new departing time was updated on my electronic ticket. Me and my cousin who gave me a lift went to a station's restaurant and we discussed how cool this company is and our good luck to not having to wait almost an hour for the late bus.
But then when we came on to platform 15 minutes before the new time, we learnt that the bus had actually gone on time!!!
This was horrible experience. The only thing that their consultant could do is to change my ticket for the next bus which runs as late as 10.15 PM. He at least appologised and was honest enough to tell us this was not the first time that such thing happened.

Ho preso il flixbus da Ljubliana a Firenze. Linea di sabato 4 luglio ore 12.10. Alla partenza uno dei due conducenti non ha fatto utilizzare i posti in prima fila dietro al posto guida, dicendo che li avrebbe occupati lui per sedersi e per le sua borse. Quando gli ho detto che i posti erano prenotati è stato aggressivo e rude, mi ha detto di spostarmi in fondo al Pullman, nonostante gli abbia detto che mi sarei sentita male stando dietro.
Ha detto che se avessi continuato avrebbe chiamato la polizia, che lui non poteva farci niente e la colpa era della società. Sono rimasta sul pullman impaurita, non sono neanche scesa alla sosta per paura di ritorsioni o che partisse lasciandomi a terra.
Un altro ragazzo, anche lui con il posto prenotato in prima fila gli è stato intimato in modo violento di spostarsi, questo ragazzo si è impaurito ed ha iniziato a tremare per la paura. L'autista non si è fermato neanche davanti a questo!!!!
Questo autista non è in grado di condurre questa professione, è aggressivo e intimidatorio e decide a suo piacimento disponendo dei posti, incute terrore e si ha paura di essere malmenati da lui !!!!!!
Io e la mia amica non abbiamo potuto occupare il mostro posto e lo stesso altri passeggeri, un ragazzo è sceso prima della fermata prevista ed ha preso un treno per arrivare a destinazione.

Autobus mi nezastavil... ani neukázali na obrazovce, kde má zastavít...musel jsem se jit zeptat obsluhy. Ta mě poslala na nástupiště, ale autobus nedorazil...takže mě dali novou jízdenku na bus , který jede místo přes noc přes den 14 hodin... a samozřejmě teď budu muset platit 2 × ubytování, protože noci, kdy jsem měl být v autobuse se nekonají a jedu přes den a další autobus mi nenahrazuje, takže musím čekat do dalšího rána... (zatím nevím, jestli ten zítřejší autobus přijede...pokud ne bude to už fakt problém...)

We had a terrible experience with FlixBus in Croatia. We purchased two tickets from the ticket machine next to the bus station, but when it was time to depart, we couldn’t find the bus and were unable to get any meaningful assistance.

The staff member in the ticket office told us that our bus was not on her list and that she had no idea where it was departing from. The information centre was equally unhelpful. When we asked if our tickets could be transferred to a service that was actually listed, we were refused and told to purchase new tickets instead. We were simply directed to a screen displaying information on how to submit a complaint.

The whole situation left us feeling abandoned as customers. Rather than helping us resolve a genuine issue, staff seemed completely uninterested in finding a solution and appeared content to let us pay twice for the same journey.

The experience on the bus was no better. The driver was dismissive and ignored basic questions, such as where we should place our luggage and where our bags had been moved after he relocated them.

Overall, the customer service was among the worst we have experienced while travelling. Given the choice, I would rather walk from Zagreb to Ljubljana than use this company again.

Worst bus experience of my life.

We traveled from Mostar to Dubrovnik on 02.06. The bus (registration M35-J-790) was driving extremely slowly, often around 40 km/h until Neum. I'm not someone who likes fast driving, but even 60 km/h would have been reasonable.

The upper deck was unbearably hot, as if the heating was on despite it being a 30°C summer day. We had no scheduled breaks and were never told when we would have a restroom stop; in fact, I doubt one was planned at all. As a result, passengers would step outside whenever the bus stopped to pick up new travelers, often just for a quick cigarette because there wasn’t enough time to wait for the toilet. The drivers would then get annoyed, even though people were usually outside for less than five minutes.

The bus was scheduled to arrive at 15:50 but arrived more than an hour late. We were the only bus at the border crossing and first in line. Border checks took some time, but certainly not more than 30 minutes. Because there were no breaks, many passengers used the restroom inside the bus, which eventually caused a strong unpleasant smell, making the air unbearable.

What was especially disappointing is that our FlixBus journey from Belgrade to Mostar on 01.06 was excellent. The drivers were kind, professional, kept passengers informed about stops and break times, the air quality was good, we had enough breaks, and they were of reasonable length so we had enough time to use the toilet and buy snacks. The drivers drove at a very pleasant pace.

Although that journey was much longer, it felt much shorter than the Mostar–Dubrovnik route.

Until today, I always believed buses were more comfortable than traveling with small van services.

I am very disappointed with FlixBus, especially considering Mostar- Dubrovnik experience and the lack of response to my emails. I hope I won't have to travel with FlixBus again, and I hope the good drivers I encountered find a better company to work for.
Also i dont blame Mostar- Dubrovnik drivers. Its not their fault for bus not having proper air conditioning. They probably didn't have working speaker. And since bus was old maybe they couldn't drive faster on crooked highway.
I blame company for poor organisation and maintenance of buses.