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Recently went to the Peter Pan afternoon tea and was disappointed. Tea served before drink orders were taken, had to ask for additional sandwiches and cakes as there wasn’t enough to go around for the 8 of us. Not one person come voluntarily to ask how everything was indeed the party had to call waiters and staff multiple times to attend our tables but of course we have to pay a service charge. Think it’s also overpriced for the quality offered and more gimmick that quality and value - was very disappointed and service should be far better.

The negative reviews are a great indicator of the caliber of this restaurant. We came for the experience and the restaurant failed miserably in finding my reservation, interrogating like we tried to get in without one, asked fior an email confirmation for reservation made 1.5 months before, showed email yet made us wait half an hour after our appointed time, acting unapolegitically for making us wait, etc.
it was a huge mistake coming here for a birthday celebration. I just embarrased myself to my guest thinking It was going to be a special night but turned out to be a major fiasco.

We went for Neverland Afternoon tea and on 2 occasions we were given the wrong tables food and drinks. There was no atmosphere, tables had chips in so needed re painting it looked shabby, definitely not worth the price. Definitely would not recommend it

Peter Pan afternoon tea I went with 4 old school friends to celebrate out 60th birthdays. The view was excellent. Table not right size or shape for a party of five. Too many tables squeezed in. Food was over one side so we have to pass out plates along to the nearest person so they could put the sandwiches on No utensils for picking up the sandwiches The cakes came out on 3 places and the other 2 on a boat with jams and cream (both very small portions between 5) no spoons for the jam or cream teapots of tea turned up before teacups arrived two very small sandwiches each which were ok a piece of sausage roll each no knife to cut The whole experience was underwhelming to say the list and not worth £70 per head

We were kept waiting for our table, very crowded but views amazing. When booking we were unaware that they only served the Peter Pan theme which was fine if your into that & of a certain age. Food was not great just average. Got me on a personal basis disappointed. Had previously visited in 2017 & the afternoon tea was served more traditionally no gimmicks and enjoyed it better. This was also an Anniversary present which was even more disappointing.

The decor of aqua shard looks tired, the dark carpets with yellow streaks do not uplift the spirit. On 27th June it was quite hot, we had to ask staff to turn up the ac. My starter was Octopus which was over cooked, and risotto ( which my daughter ordered) was full of sweet corns, not impressive at all. On the positive side the main dish of duck breast was nicely cooked and dessert too was delicious . We had ordered the set menu of £140 pp and between both of us approx £ 42 pound was added as VAT to our bill.
Unfortunately the experience of aqua shard wasn’t great for us.

I booked Aqua Shard to celebrate my wedding day booking a Skyline Dining Experience with my wife and friends (party of 4). The day started well – the front-of-house team warmly greeted us with congratulations and showed us to a city-view table. Our waiter, MJ, was also welcoming, offered us our champagne immediately, and gave us time to enjoy the occasion and the view.

When ordering, we were advised that the lamb was unavailable, which wasn't an issue. We placed our orders for starters and mains, including steaks and chicken, with fries and Jersey Royal potatoes as sides.

Approximately ten minutes later, MJ returned to inform us that the kitchen could not serve fries or potatoes because there was no gas in the kitchen. We queried what alternatives were available, as steaks are typically accompanied by fries or potatoes and the remaining side options on the menu were not suitable substitutes. Given that our order had already been placed and the restaurant was not particularly busy, we were disappointed that this information had not been communicated sooner and that no alternatives had been proactively offered. We therefore asked to speak with the manager.

After another ten-minute wait, the manager, Natalie, came to our table. Unfortunately, her handling of the situation was extremely disappointing. Initially, she attributed the issue to supplier problems, despite us having already been told it was due to a gas issue in the kitchen. When we questioned the conflicting explanations and asked how customers could be allowed to order mains without the appropriate sides being available, there was no meaningful response.

Our starters arrived while this discussion was taking place, further adding to the confusion and discomfort of the situation.

What concerned me most was Natalie's attitude and demeanour. Her responses felt disinterested and dismissive, as though our concerns were an inconvenience rather than a legitimate complaint. Whilst she offered an apology, it lacked sincerity and empathy, especially given that this was meant to be a special occasion for us.

As the evening progressed, both my wife and I became increasingly upset and frustrated. On what should have been a memorable celebration of our wedding day, we felt our experience had been overshadowed by poor service and a lack of genuine customer care. We therefore made the difficult decision to leave the restaurant.

Before leaving, I asked MJ to confirm that we would not be charged for the unfinished starters or anything else. Unlike the manager, she was apologetic, professional, and appeared genuinely concerned about the situation.

On our way out, members of the front-of-house team asked whether everything was alright. We explained our concerns regarding the manager's conduct and asked whether a more senior manager was available, but unfortunately none was.

In summary, the views at Aqua Shard are outstanding, and the front-of-house staff and our waiter showed professionalism and courtesy. However, the poor handling of a straightforward service issue by the duty manager completely overshadowed what should have been a special and memorable celebration. Sadly, we never had the opportunity to try the main courses, so I cannot comment on the food itself.

As a groom celebrating his wedding day, I left feeling disappointed that such a special occasion was marred by poor communication, a lack of accountability, and an apparent absence of genuine customer care.

Kind regards,

I recently booked the Sky Vie Aqua Shard 3-course dinner for my boyfriend’s birthday, hoping for a special and memorable evening. Unfortunately, the experience was deeply disappointing, especially given the high cost of £377 for the meal.

From the start, the food did not meet expectations. Our starter was a few burnt pieces of octopus swimming in a strong vinegar sauce that was supposed to be orange sauce, accompanied by some boiled egg bits—it was far from appetising. My boyfriend’s carpaccio was passable, but that was one of the few acceptable dishes we had. The main event, which I ordered as veal, turned out to be raw meat—likely venison—served with a bitter sauce and grainy mashed potatoes that were not blended properly.The accompanying ham or bacon was dry, and the vegetables were a hard leaf of romaine cabbage smothered in cheese.

My partner’s halibut was decent, but overall the dishes seemed like they were made by different chefs without any cohesion. The only positives were the bread which can’t make up for the poorly prepared food. I ended up hungry and had to rely on cocktails to mask the bad taste, and I couldn’t even bring myself to eat dessert after such an experience.

For what was billed as a Michelin-guide-worthy dinner, this was an overpriced and regrettable evening. I paid quietly to avoid embarrassing my boyfriend, but I truly feel this meal did not deliver on any level. I hope the restaurant takes this feedback seriously, and I would not recommend this dinner to others looking for quality or value.

The organization on Valentine's Day was notably substandard. The table linens were of a thin, unironed quality, exhibiting significant creases. Table numbers were poorly presented with inadequately cut printed labels. Furthermore, expired cheese was served, and some of the grapes were on the verge of spoilage. We cannot recommend this establishment for special occasions.

I went there with my boss 2 weeks ago, the view was amazing, yet the chicken I ordered had been cooked long before I ordered it , and it was just heated up! I guess you guys deserve a better chef or policy!

Appalling service, the food was even worse. Cold meat inedible Yorkshire pudding.
Waiters arguing amongst themselves.Ruined a family lunch
The view was excellent though

Dreadful food and even worse service.

Waited forever to have our order taken.
Food took forever to be served
My wife was served an inedible steak which was more akin to a tractor tyre than food.
Could we find a waiter to help us? We could not.
The only good thing was the view. Even they couldn't mess that up.

Food is okay, but overpriced.

Uncomfortable atmosphere.

Would not recommend.

My partner booked us and his mum in for afternoon tea and we had the best time. While the food could be better, I think the view overtakes everything else. If you are in London, this place is worth visiting. My mum is coming to London this weekend, so we will be going again!