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Apelson Appliances UK Ltd Omdömen 

375
•
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The customer service lady was so Xtremely helpful. Bless the lady. Kind understanding intensely good & I highly appreciate her help. The delivery was smooth. Super service. Bless U All

Betygsatt 5 av 5 stjärnor

Prompt and efficient customer service. Competitive price. Product was well packaged with no damage. Some confusion over delivery company. Email said DPD but APC was used.

Betygsatt 4 av 5 stjärnor

Parts availability and speed of service were excellent. Needed a new "spring" for the 3 buttons on front of a UBOVF60. Ordered 3 as they seem to be easily damaged and because postage was circa £16.... Se mer

Betygsatt 5 av 5 stjärnor

Great service, product arrived quickly and fits perfectly. Thanks for the help with my email enquiry prior to me purchasing this

Företagsinformation

  1. Service av vitvaror och hushållsapparater
  2. också i
  3. Elapparater
  4. Leverantör av reservdelar för vitvaror och hushållsapparater

Om Apelson Appliances UK Ltd

Skrivet av företaget

Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.

  • Trained engineers with hands-on experience
  • Repairs carried out using original manufacturer parts
  • Easy booking and helpful guidance
  • Solutions tailored to your needs

Our team is always ready to bring peace of mind back to your home.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

375 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(375)

188 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Very good quality filters and fitted…

Very good quality filters and fitted perfection I would definitely recommend using this company as they keep you upto date with all the delivery details and was packaged extremely good and was very quick delivery and was hassle free from the start to the finish

14 maj 2026
Betygsatt 5 av 5 stjärnor

The mower was sent in a box to…ms

The mower was sent in a box to Kingfisher, all arranged on line then 3 days later, yes 3 days later it was returned to us fully repaired and working. Brilliant, efficient and pleasant. I wish the rest of my life was as simple.

4 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great packaging. …

The product I required was really easy to find, the ordering was simply with no hassle.
Delivery was very quick and the package (a glass plate for microwave) was wrappped extremely well to prevent breakage during transportation.

8 maj 2026
Betygsatt 1 av 5 stjärnor

No contact when things went wrong.

I ordered and paid for replacement glass for a cooker hood. All went well, soon I got a message from Apelson saying it had been dispatched to DPD for delivery. Days later DPD still hadn't got it. I had no contact from Apelson, so I asked them by email what was happening. Again no response at all from Apelson but money just reappeared as refund in my Paypal account.

7 maj 2026
Logotyp för Apelson Appliances UK Ltd

Svar från Apelson Appliances UK Ltd

We’re very sorry for the lack of communication regarding your order and completely understand your disappointment. While the refund was processed as soon as the issue was identified, we appreciate that you should have been kept informed throughout. This is not the standard of service we aim to provide.

Betygsatt 5 av 5 stjärnor

Great online shop

Great online shop, easy to find what your looking for. Good quality and the price was good, fast delivery, would buy again.

27 april 2026
Betygsatt 1 av 5 stjärnor

Last time I bought from this company I…

Last time I bought from this company I had no problems , however this time the part arrived on time but then I no longer needed the item as the oven had completely broke so I emailed your company 3 times as I couldn't find a phone number as I wanted to return the item within the 14 days and no one got back in touch with me so was very disappointed as I am now stuck with a part I don't need

7 april 2026
Logotyp för Apelson Appliances UK Ltd

Svar från Apelson Appliances UK Ltd

We’re very sorry to hear about your experience and understand your frustration. While we’re glad your order arrived on time, we apologise that you didn’t receive a response regarding your return request. This is not the level of service we aim to provide.

Please contact us again with your order details at mspenquiries@apelson.co.uk and we’ll do our best to help resolve this for you.

Betygsatt 5 av 5 stjärnor

No Quibble

I needed a replacement part for an appliance. All I had to do was send a photo of the damaged part and it was dealt with immediately. I received professional and friendly service from Amy and the part turned up the very next day. Exceptional I'd say.

29 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The reason is the appliance came fiver…

The reason is the appliance came fiver years warranty with parts and labour and you charge for fillter .

14 april 2026
Logotyp för Apelson Appliances UK Ltd

Svar från Apelson Appliances UK Ltd

Thank you for your feedback.

Carbon filters are only required for recirculating installations. Around 60% of customers have their cooker hood ducted externally, meaning they don’t need carbon filters at all. Including them with every appliance would lead to unnecessary waste for many households.

Additionally, carbon filters naturally wear out over time and need to be replaced regularly to maintain performance, which is why they are treated as a consumable rather than a warranty covered part.

We hope this helps clarify, but please feel free to reach out if you need any further assistance.

Betygsatt 5 av 5 stjärnor

Outstanding customer service.

The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could be repaired at no charge. Impressive . Moreover, the item could be collected, repaired and returned at no cost. There was an issue with the courier but this was swiftly dealt with by a phone call and personal service resumed.
The returned item has been delivered.
I want to thank Apelson for their outstanding service and in particular the staff who dealt with my concerns. Much appreciated!!

16 april 2026
Omdöme utan inbjudan

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