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for over 2 weeks now the app will not turn on the camera l have call in l talk to two tech they did a tick l do not keep the camera on 24/7 the app is update it even give me update firmware and i'm still having the problem it will not turn on my camera l have to try over and over and over and over and over the aosu camera are over 30$ you would think if your playing this they would have a app that work's.if any one else is having this problem please call in by unstill the app it dose not do anything

I purchased set of cameras online and then realized that the description of the cameras is misleading and it does not have options i was looking for so send an email like they want, 3 emails and 4 days later i have only gotten emails saying they are checking and can't find my order, but they got my money on day one and no tracking number, but they are confused and can't find the package, and I am so pissed cause if you didn't send me a tracking number then you never sent a package but there still looking for the package!!!!! OMG how little brains do these people have no tracking numbers means there is no package so give me my money back!!!!! RUN AWAY!!! RUN , RUN DONT BUY SHIT FROM THESE IDIOTS RUN!!!!

Although the cameras do take quite good video in all weather conditions, there is one real issue.
The android app AOSU is very basic.
One of the main failures is that you have to view each event and then download or delete.
This makes the cameras useless if unable to downlaod
a) The last 24 hours,
b) The requested period.
The videos are stored on the local hub inside my property yet access is by each individual video.

The app needs to be improved, or I will be replacing the system with one that is more customer focussed.

I raised this with support over a year ago, with no such improvement made available

UPDATE:
Their response is exatly the same as over a year go, and are obviously not interested in providing the ability to download multiple videos simultaneously.

UPDATE:21/07/26
The response by AOSU regarding the camera type is quite misleading.
1. It is the "android app" that has the issue
2. The app does not download from the camera, but from the hub which contains the SD card.
3. Why have their support previously stated that they are looking into providing the "multiple" feature in the "app" if now they say it is a restriction of the camera model.
Which is true??

Fundamental functionality to delete the videos captured on memory car is not there. Unbelievable they scam you in marketing as subscription not required and can use local SD. Inve as thin SD cards for all 6 of my Aosu cameras and when SD card full the only functionality is to delete videos one by one! Seriously this a joke having spent over £600 on cameras and SD cards. Until they allow multiple video delete functionality I would highly recommend not to buy Aosu cameras at all. They market them well but reality without paying expensive monthly subscriptions the product functionality is extremely poor.

unfortunately it didn't work for me ..I called support but couldn't run it I have to throw them in garbage can.
not happy at all.

Je voudrais partager mon agréable expérience AOSU. Suite a une panne moteur d'une de mes camera. j'ai contacté le service après vente et la. Daisy dans un temps record et une gentillesse extrême m'a renvoyer une nouvelle caméra, malgré la garantie dépassée de 3 mois.
Donc je vous recommande les produit AOSU et encore un grand merci au service après vente. Merci Daizy et longue carrière a vous. Bien cordialement

Achat en mai 2026 d’un pack de 6 SolarCam T2 4K.

Les + :
Produit très facile à installer. Le panneau solaire deporté permet de mettre une caméra au nord avec le panneau sur un autre pignon au sud.

Recharge des panneaux toujours à 100% pour tous les panneaux dégagés au sud. Un seul à plus de mal mais le panneau est dans un arbre donc sans soleil direct. J’ai baissé la sensibilité pour palier le problème.

Bonne sensibilité et détection, y compris pour les personnes à 12/15 mètres. Arrive à lire les plaques à 15 mètres si vu de face et peut être au delà (réglage à prévoir dans l’application).

Marche très bien à distance avec la connexion 5G (utile lorsqu’on est à l’extérieur).

Bonne vision de nuit, avec la présence de la lune, c’est quasiment comme en plein jour. Projecteur présent si trop sombre.

Pivote et suit les mouvements, l’application coordonne ensuite les mêmes mouvements si filmé de 2 ou plus de caméra.

Possibilité de parler à travers les caméras

Programmation de l’heure des alertes, notamment la nuit si passage.

Capte bien le wifi de la base pour les caméras à 15-20 mètres de la base (par contre à 30 mètres, c’est trop loin).

Assistance technique via le tchat de l’application réactive

Les limites :

Projecteur s’allume régulièrement la nuit pour la caméra dans l’arbre lorsqu’il y a du vent. N’apprend pas à ignorer le mouvement régulier des branches

Certaines limites de la version gratuite (pas de reconnaissance des occupants de la maison, ni des voitures, du chat ou du robot tondeuse = alerte sur le téléphone)

La programmation (en mode gratuit en tout cas) ne permet pas de régler les alertes sonores intrusions sur l’heure du lever et coucher de soleil (contrairement à d’autres applications de domotique de type volet). Seules les plages fixes sont disponibles

Les caméras (mode gratuit) ne semblent pas apprendre et anticiper l’arrivée d’une personne sur une 2eme zone après la détection dans une 1ere zone

Le mode présent et absent ne fonctionne pas du 1er coup, cela semble être un bug et l’assistance m’a dit que cela devrait être amélioré. Je contourne en éteignant les caméras via l’application lorsque je suis présent.

La version payante n’est pas possible pour 6 caméras (maximum 5) et le prix pour 5 caméras par mois est assez important après l’investissement de base.

La version AOSU protect + BASIC n’est possible que pour 1 caméra, pour 2 caméras ou plus, il faut passer par la version protect + PRO qui est plus complète mais plus chère

Conclusion, je suis très satisfait du rapport qualité prix pour ces caméras qui font le job.

D1 classic solar 4 cam kit. From a scale 1 to 10 I rate them a 5. They work like they claimed but only about 50 percent of the time. The notifications are slow to slow and the audio is poor unusable.lots of false alarms and lots of no notifications at all.DO not recomend

I would like to share my experience with the AOSU camera and the company behind it. I have reached out to them multiple times regarding issues with recording and notifications, but I have yet to receive any response. It feels as though this company only cares about making a sale; once they've sold their products, they seem to consider their job done.

I strongly advise anyone thinking about buying from them to reconsider. Don't make the same mistake I did and end up regretting your decision. I would never recommend this company to anyone, so please stay away. Trust me, you can find better options elsewhere. 👍

With me own experience I can say only huge positive about AOSU Customer Service ! Even when was small problem they resolved fast, nice and always with customer satisfaction 👌
Maybe some people are not nice to them and after leaves negative feedbacks? I am veeery happy 👍

Ich nutze seit einigen Wochen ein 4er-Set der aosu WirelessCam System Pro und bin im Grunde wirklich zufrieden. Die Qualität der Aufnahmen ist gut bis sehr gut, tagsüber wie auch nachts.

Die Reichweite könnte etwas größer sein, hier gibt es noch etwas Luft nach oben. Trotzdem funktioniert das System insgesamt zuverlässig und stabil.

Eine besondere Erwähnung muss ich hier dem erstklassigen Kundenservice zukommen lassen. Mir wurde schnell, freundlich und vollkommen unkompliziert weitergeholfen, als ich eine Frage zu meinem Setup hatte. So sollte Kunden-Support immer sein.

Insgesamt also ein sehr gutes Überwachungskamera‑Set, für das ich gerne eine Kaufempfehlung ausspreche, trotz kleinerer Reichweiten‑Einschränkungen im Grundset. Mit einer zweiten Basisstation an anderer Stelle im Haus kann man die Reichweite aber noch deutlich erhöhen.

Great company and I love the cameras. The costumer service representative Ann was a huge help definitely recommend

1 caméra, ça va.
2... Mouai.
4... Non ! Sois le logiciel n'assume pas, sois les cam' entre en interférences.

Souvent 1 hors ligne et pas tout le temps la même, du coup on sait pas si elle marche, ça a du mal a se connecter alors qu'il y 80% de signal wifi...
Bref, j'ai tout renvoyé, dommage, la qualité est pas mal, faiblesse dans les moteur et du jeu dans le axe, le suivi des objets ou personne n'est pas assez rapide et precis. ...
Tant pis, c'était prometteur.

The cameras are pretty good, but their service and fulfillment are among the worst I've ever experienced. Their CSRs sound like they are talking to you through two soup cans on a string and they take forever to fulfill your purchase unless you go through Amazon. AosuLife is anything but. It's a black hole where orders go to die. Trouble is, they do not offer the Pro series single add-on cameras on Amazon. So, you have to go through the gauntlet that is AosuLife. It's horrible. No product is worth this trouble. The cameras do a fair job, but still miss things they shouldn't. The battery life is better than many others and the picture quality is good. But, their motion sensor is a bit spotty. All in all, there has to be a better solution, given the fact that they can't get a shipment on the truck in less than a week to 10 days and some shipments never arrive. I've now paid for two cameras (one that never arrived and one to replace the one that never arrived) and have neither.

Summary.
I own multiple Aosu cameras and, while the hardware may suit technically proficient users, my experience with the company’s customer service and marketing claims has been consistently disappointing.

Customer service experience.
The live webchat agents are unhelpful and, at times, borderline insulting. Frontline staff appear unable to resolve issues without supervisor intervention, which routinely results in a minimum 24‑hour wait on weekdays. Enquiries submitted after 17:00 China time on a Friday can face substantially longer delays. I have raised repeated complaints over the course of a year with no meaningful improvement.
Frankly, the webchat is about as useful as a solar‑powered torch during a power cut. Unreliable, poorly informed and unable to resolve basic issues.

Marketing claims versus reality.
The website prominently advertises
Fast, Free Shipping;
Lowest Price of the Year;
365‑Day Warranty;
24/7 Customer Service.

My experience contradicts several of these claims:
Fast, Free Shipping — Deliveries to the UK have taken several weeks; the term “fast” is misleading.
Lowest Price of the Year — Prices appear inflated to create the impression of large discounts; monitoring between June 2025 and June 2026 shows advertised reductions are often from an artificially high RRP.
365‑Day Warranty — This is honoured in practice; where a like‑for‑like replacement is unavailable they have offered a refund.
24/7 Customer Service — The responsiveness and competence of the chat service do not reflect this claim.

Product quality and subscription model.
The cameras themselves are good value for those comfortable configuring CCTV systems and wireless networks. However, the subscription model is expensive and, in my view, disproportionate given that the software and AI features are still under development.

Conclusion and recommendation.
Had I known how poor the customer service would be, I would not have purchased from Aosu. I am now invested by several hundred pounds across eight indoor and outdoor cameras. If you are not technically confident, I strongly advise avoiding Aosu due to unreliable aftercare. If you are tech‑savvy and can manage setup and troubleshooting independently, the hardware may be acceptable — but be prepared for limited support and potentially high ongoing subscription costs.

Terrible customer service. Upon receiving our new system one of the solar cameras didn’t work and several of the cameras have a terrible screeching noise when tracking and the camera to camera tracking is erratic and not reliable. After months of repeated requests to replace the faulty camera the customer service rep said they still didn't have any of this camera available. After waiting several additional months they still didn’t have a replacements camera they offered to replace our new camera with an older outdated model. After months of waiting for a replacement camera I finally got frustrated and requested to return the system. The company agreed to return the system at 80% what we paid because it had been used. What a joke. Don’t waste your time or money on this terrible system.

Katastrophe seis Service Bestellung abgegeben nix gekommen seit 4 Wochen nur Emails und ausreden Katastrophe

DON'T BUY. I bought the camera doorbell about 8 months ago. Aosu claim the battery will last around 3 months without charging. Mine lasted a month at most. Now it lasts about 2 days before having to be charged all night. It is un-usable. I live on a very quiet road so it is now even being triggered much. I am going to try and get my money back. It is not fit for purpose.

I had recently purchased a Solar Cam Lite but it failed to cooperate during installation. I was first given some great help by Llewellyn during which time it was determined that I had a faulty camera.
I was put in touch with "Ann:" from the AOSU Support Team. She immediately determined what was necessary for me to have what I needed and saw to it that a new camera was sent to my door. Ann maintained contact (via email) to ensure that I was being taken care of, which was greatly appreciated.
Within a couple days the camera was delivered, and I now have a working security system all due to Ann's (and Llewellyn's) efforts.
Thank you AOSU for your product(s) and very professional and dedicated employees!!

Had camera a while had problem got in touch with live chat customer service excellent no quibble about the fault and sent replacement camera
10/10 cannot fault