Aon Affinity Travel Practice Omdömen 

There was a simple process and no pushback on our claim.

It was easy to provide the documentation needed for our refund due to the cancellation of our trip.

Update* still no help! They “reviewed” our case and because this death of a family member happened way out of our control they still will not refund. They are just a large company with all the money screwing the little person, heartbreaking. We got robbed blind.
No money, no trip, dead family member, no dream for my kids, all because of one word in the contract with something I never thought would have happen. Life ruined because they literally dont care.
I still stand by ….. Do not use!!!
no one will help us with and we have been begging for help without getting our lawyer involved.
In May my brother passed away very unexpectedly, he was in his 30’s and a wonderful firefighter. (I have letters of character and honor to prove this, sent in).
In June we were supposed to go to our long saved trip to Italy. We saved for years and we had to cancel to do the funeral and be there for family. He died 3 days before we were supposed to leave , we got told by your company it was okay and to just send the death certificate, this in turn took a while but accidental This was not a pre existing condition.
We were devastated and needed to be there for our family, now to be devastated we lost all of our money in the process. It’s all very depressing.
We sent in all the documents we have and keep getting denied, we got told to appeal and in 10 hours they denied us again and refuse to call us. Ive waited on the phone for hours demanding answers and getting promises that someone will call. Since there is never anyone available to help.
Last night we spoke to a supervisor, Christine and she promised we would have a call by today. Nope! We didn’t! Every time we talk to someone we get told something different and get told lies and then they catch them selves and say sorry! We have been nothing but helpful for months trying to get all of our documents over, to just get turned down.
Your reviews are terrible on this exact thing and it’s heartbreaking. Y’all are a major company and have zero compassion and will not even give us the time Of day. What was the point of this insurance we paid for???? Basically I should have not been here for the family and the funeral and went, having no heart. We didn’t know at all that this would have happened in a million years to him, this is not our fault
How is this right?????
If I booked everything separately and not through y’all I would be at-least be getting vouchers. We need help!!!! I cant let this go, I cant let all my money go. My lawyer said to see where we can get first and then proceed, Ive also contacted the BBB and our travel agency as they are in shock also.
We need help and answers.
Please!!!
Claim 900636138
Im trying to reply to company and trust piolet will not let me

We have use AON through RC for all our cruises. This time we had to cancel the day before due to my illness. I filed the claim and followed all the directions, it only took a little time to complete each request.
The entire process took less than 2 weeks to receive a full refund.

Processed my claim very quickly. The detailed filing instructions made the process simple and I knew what to expect.

My claim was processed very quickly. No problem whatsoever. Very fortunate to have taken out the travel insurance. Would highly recommend

Needed to cancel for health emergency and process was easy under stressful circumstances

Claim was resoved expeditiously with no hassle.

I usually buy the travel insurance and have never needed it. Don't let that make you think for one second that you won't need it. I have Medicare Part A&B. I chose to insure my cruise in March with Aon Affinity Travel. Thankfully I did. I ended up in ship's hospital the first day on the cruise. I had an asthma attack that aggravated itself into pneumonia. 5 nights in the hospital and subsequent services is extremely expensive. My bill was a WHOPPING $32,000. New to Medicare I was told that Plan A would not cover foreign travel but I had to submit the bill to them first. That did not take long - it was going to be a negative. Second, I sent all documentation to my Plan B company. It took over 5 months and a load of documentation to get a decision from them. They finally paid 80%. I submitted that finding to AON and within 2 weeks I had the last 20% in my hand. It was a lifesaver. I will never travel without Aon. (PSS - if you are on a ship, they will not let you get off until you have paid your final bill. If you do not have access to a large sum of money to be transferred to the shipping company or a credit card that has enough room on it to pay the bill, you are screwed.). Be smart, travel with AON.

I had some trouble using the on-line aspect of filing the claim, but after contacting customer service we were able to get the claim initiated. In our case we had to get a physician to fill out some paper work, which took about ten days start to finish, but after those two issues, the claim went smoothly and was paid off expeditiously.

My claim was processed quickly

Claim was handled promptly and efficiently

I only had to send 2 documents which was easy in order to start the process.

We had to cancel our vacation because our granddaughter broke her arm and was not allowed to travel. Aon Affinity was very quick to respond to our claim and we received our refund very promptly. Will definitely use Aon again for future travel insurance.

After obtaining physician statements, the process was easily completed and the reimbursement was very fast.

My claim was processed promptly with the funds delivered electronically. No hassles.

I bought travel insurance since my mother was very sick and didn't know if we would have to cancel our trip. The first day on the cruise boat a crown on back tooth fell out and that was going to ruin my entire vacation. Royal Caribbean had a dentist on board and repaired it! By luck, I noticed that AON travel protection covered dentist work and wow, the process was very easy and they were great to work with! Covered the entire procedure! Thanks! I will always purchase travel insurance with AON and have already done so again for our upcoming vacation!

Process to claim was clearly defined.
Prompt attention.
We were kept informed throughout.
Funds return happened quickly.

Absolutely hassle free, submitted expense's for cancelled cruise and had reimbursement within a couple of weeks. It was a pleasure dealing with AON and will purchase coverage again in the future!