Card Claims Center Omdömen 

Great experience as I didn’t have any issues and the process was simple. I followed the instructions and got a follow up email of what was missing. Sent that the next day and didn’t have to do anything else. Didn’t even have to talk to anyone or argue my case. Stress free experience.

It was a reasonable procedure, including required documentation. Relatively prompt reimbursement.

The process was straightforward and the staff were available and informative when I was uncertain what to do. I appreciated the information that I received and grateful for a positive outcome resulting in a refund associated with my claim.

It is a benefit of your credit card that you always hear about but don't use on the regular. When I actually needed it, I was surprised how easy it was to utilize and how quickly they responded to my claim. Much faster than normal insurance for sure! Great benefit to have

Extremely fast. Just send correct documents.
Money was returned to me within 24 hours.

Extremely fast and efficient claim processing! 10/10

We had an incident in our rental car in Glacier National Park and Card Claims Center was our saving grace! The process to submit the claim was easy and everything was done online. Whenever I called in to check on the claim, the customer service agents were extremely helpful, professional, and personable. I am so thankful to have had this coverage and recommend anyone who rents a car to use a card that has this!

This was my first time filing an accident claim for a rental car. This was through my Capital One Venture credit card (Visa Signature). The online system was very easy to use and easy to upload documents. The instructions were clear and easy to follow. My claim was reviewed and processed within 10 days (as indicated on the online form). I received the reimbursement a few days later. I couldn’t have asked for a more straightforward or quick process! I was very impressed with this service!

As long as we have the receipts and other required documentation, it was an easy enough to submit the claim online and get re-imbursed within a week or so.

The process was fast in all word their services was excellent

Our first claim on a credit card through Capital One. It was made very easy and reimbursement was completed within a few weeks.

I backed into a parked car with my Hertz rental car, and Card Benefit Services covered the damage. While Hertz did a rather bad and very irritating job of dealing with the issue, Card Benefit Services took extra steps to help overcome Hertz's incompetence. This made the experience much better.

Did not realize I had this auto isurance benefit. My wife suggested I call. Your rreps were very courteous and efficient in identifying my eligibility, and then guiding me thru the process of filing a claim. Excellent communications throughout.

It was easy to submit my claim and I got paid back in full. Perfect experience

claim took over 2 months to resolve--we did not cause the damage (car hit in parking lot when we were not present) even with this insurance and good primary insurance we were still out of pocket for over $800

Very helpful and understanding and very honest and responsive. Make sure you ask a lot of questions about all aspects (your insurance policy, notification and filing timeline, documentation to upload, etc.). They are very knowledgeable and will provide great explanations and advice, but you need to ask questions if you have not been through the claim process before.

Long process for less than $1,000. Everything was paid at the end.

The process allowed me to claim the money I was entitled to without extensive back and forth with receipts etc. I was pleased that it worked "as advertised".

Process was efficient and timely. Directions were clear, as was requests for information.

I filed a claim for Secondary Car Rental Coverage on my Visa. I scraped a bumper on the car. It took a week to find how to file and upload all the info needed on Card Benefit Services, but after I uploaded all the information, the process was FAST and EFFICIENT. I did have to send 2 emails asking why my claim had 13 docs and 1 jpeg, and still was considered "pending-more info needed." After that email, the response was the next day. My claim had been settled, and they needed my account info to send the money. The whole process took only 1 month from the date of my accident! But I did start the process THE SAME DAY as my accident, and I uploaded all docs they wanted ASAP. You have to be able to READ, and give them what they ask for. Shout out to Fox Car Rental SeaTac. They have been amazing for years, (Barbara, Trevor, Kani) and I will only rent from Fox forever---They were also very efficient on the corporate communication as well.