Annetts Fine Furniture Omdömen 

If you are looking to buy a new sofa or other item of furniture I'd highly recommend you visit Annett's long-established massive showroom in Hereford - the choice is huge, many pieces are UK-made and of real quality and I was relieved to know that delivery times of many items are shorter than I've found elsewhere. The customer service is second to none, extremely knowledgeable and not at all pushy. Being somewhat traumatised by making a wrong choice previously, the considerate, no-pressure approach I found there took all the stress out of what to many of us is a major purchase and considerable investment. Shout out to Harry - your patience was much appreciated!

The whole experience was easy, supportive and straightforward. A very knowledgeable and helpful sales assistant who gave a personal service without being pushy. We were kept updated with delivery dates and times. The delivery team were brilliant and the care taken with the chairs was exceptional.

We found what we were looking for easily and our salesperson Harry,who we have dealt with before, was very knowledgeable and helpful. Ordering the furniture was quick and easy to do and we have been kept informed of what is happening with our order via email. A very pleasant shopping experience

Gareth and the team at Annetts were so helpful and knowledgeable. Good old fashioned quality service 👍

No pressure selling just a pleasant experience, Scott guided us through all the alternatives we could have with the product, Top man

Looking for a coffee table and whilst they were spread all around the store there was a good choice and items to cover every cost range. Staff very helpful with ordering, payment and delivery issues.

Damien was extremely helpful during the process of choosing a new mattress.
We chose Annetts because we wanted to support a local business and to buy a British product.
Ordering was easy and the delivery schedule was communicated and kept to.
The delivery lads were brilliant too.
Would thoroughly recommend annetts for good value, quality products and excellent service.

Fantastic experience from start to finish. Incredibly helpful with the service, fabric samples, order placing and delivery. Highly recommend them. Damian placed and tracked our order and made sure it was delivered for us when we needed it which was brilliant. Thanks for all of your help!

We have purchased from Annetts previously and know that they have a good range of furniture. The staff are lovely, they don’t hound you but are always there to answer any questions or give advice .

A great experience from start to finish

A patient member of staff, he gave me all the time I needed, time and space no hovering about. Information provided on request, a good selection of stock well displayed, good lighting.c

The whole experience of selecting and purchasing a lot of new furniture was very good. During the process we spoke with several staff members and everyone was very helpful. During the wait for items to be made available we were updated on a regular basis. Excellent service.

Scott Owen was extremely helpful when choosing our sofa. Delivery service was fantastic the gentleman were very polite and respectful
Happy with the service along with the product

Excellent service from start to finish. We ordered a sofa, chair, bed and nest of tables. Excellent service in the store. Kept up to date with the order. Delivery arranged and delivered on time by very polite and helpful delivery men. Would definitely recommend and would use again when furniture needs replacing.

Mr Harris, the salesman who looked after my daughter-in-law and I should give masterclasses in salesmanship. We knew exactly where to find him when we had questions, but he removed himself from our vicinity whilst we were browsing. At no point did we feel under any obligation to make a purchase. Mr Harris was extremely careful in checking each aspect of our purchase, making sure we understood exactly what our commitment was.
Our time in the store was really pleasant and I received regular updates on the progress of our order. In fact, our order was ready for delivery nearly a month earlier than the estimated date. So much better than being disappointed by delays!
The delivery men were prompt and worked carefully and quietly. They tidied all their packaging away and removed my old sofas without causing a single scratch. The instructions in the operation of my chair were given very clearly, as were all the answers to my questions.

The delivery team were professional, friendly, and respectful (they automatically took their shoes off). 18/02/26. They gave comprehensive information (verbally) on how to care for the sofa (rotating cushions etc.), and when to expect the Care Policy paperwork that I had also taken out ( it covers damage by pets too).

In store 23/12/25, the lady in the office continually tried to address me as and type in my title as Mrs, just assuming, though it is not.

I did feel patronised (not by Harry, but the salesman who served me in his absence), when I was calculating in my head the fast numbers of original price with a voucher discount and care package - the salesman actually said, "come on, it's very simple...". My instinct was to walk away, but I had searched for a long time to find a sofa to fit the space in our home, and a friend had recommended Annetts, and she was very happy with her purchase and service.

Great service from start to finish. Very courteous delivery drivers

We travelled to Annetts from Cardiff as a family member had a previous positive experience. The sales advisors are very friendly and knowledgeable, and allow you to look around the store without hassling you (as is the case in large chain sofa stores). The delivery team was excellent and delivered our sofas with care. The free delivery to Cardiff was a bonus. We are very pleased so far with the comfort and quality of our sofas and would not hesitate to recommend.

The best furniture store for quality, price and customer service..A big thanks to Barrie for your help and advice.

I was looking for new bedroom furniture & visited a number of stores before I chose Annetts. I was very pleased with the design & quality. Also Gareth was very helpful in helping us with our request & organising with the suppliers to have it all flat packed for ease up 2 flights of stairs. I would highly recommend Annetts for the quality product & their expertise & will definitely go there again.