I would just like all to know that this company provide excellent products but also provide excellent customer service and aftercare. I recently purchased my latest pair of Android trainers ( must c... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Refunded trainers from 6 month ago, trainers were sent back in Jan and I received no email back as there store was in moving. Hence why a didn't get reply's. I totally forgot all about this so started... Se mer
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After buying many shoes over the years, I've not found quality as good as AH. The box, the packaging, which includes a shoe bag, each shoe is individually wrapped for protection. Although more exp... Se mer
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Ordered from Android Homme for the first time, and got the Leo Carrillo trainers which I loved online and when I received them, loved them even more, they arrived super quick and fit perfectly (orde... Se mer
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Företagsinformation
Skrivet av företaget
Originating from Los Angeles, Android Homme are purveyors of quality, handmade Footwear and Apparel.
Kontaktuppgifter
Storbritannien
- androidhomme.com
4,1
Bra
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Android Homme
Hi Thomas,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Still haven’t received items and…
Still haven’t received items and haven’t had a reply from email sent to you
3 juni 2024
Svar från Android Homme
Hi Marc,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry to hear this. I have looked into our email system and cannot see any correspondence from yourself regarding this.
Please can you kindly send us an email at, Info@androidhomme.co.uk so this can be resolved for you as soon as possible.
Kind regards,
Team Android Homme
Svar från Android Homme
Hi David,
We are pleased to know you are happy with the overall service provided here at Android Homme.
Thank you for shopping with us.
Kind regards,
Team Android Homme
The shipment was quick and the shoes…
The shipment was quick and the shoes 🤌🏾😍best quality ever.
28 maj 2024
Svar från Android Homme
Hi Beauty,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Svar från Android Homme
Hi Wes,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Svar från Android Homme
Hi Roelof,
Thanks so much for your review, we really appreciate your feedback.
I am sorry to hear this and sorry you feel this way.
I have looked into our email system and can see that you contacted our customer service team advising that you received the incorrect size shoe, stating you had ordered a size 8 and received a size 7.
A member of our team then advised that you had ordered a size 6, not a size 8 and you then confirmed that you had checked the shoes again and confirmed that a size 6 had been sent and this is what you ordered with us.
Kind regards,
Team Android Homme
Customer Service sitting on their hands!!!!
I placed an order, mistakenly having it delivered to my home address when I needed next day to my airbnb for an event this weekend. I contacted customer services through their contact form online. I was told that my order could neither be cancelled, nor amended to send it to the correct address.
I then thought, worst case I'll just return them when i get home, so I went and ordered another pair, this time to the right address. Only went and chose standard instead of next day delivery. Again, AH claim they cannot cancel or amend an order once dispatched. Because this second order was 3-5days I requested for it to be cancelled. It's taken them 45mins to reply to my last message, only for to say they've just check and unfortunately it's dispatched, no cancelling no amending possible. I'm £260 down now, no trainers, and no way of getting the money back any time soon.
I should've bought from a reputable retailer instead. IN 2024 an eCommerce business doesn't have the ability to amend or cancel an order? Aside from being difficult to get hold of (much rather call in) they're clearly not in a hurry resolve any customer queries
5 juni 2024
Omdöme utan inbjudan
Svar från Android Homme
Hi Matt,
Thanks so much for your review, we really appreciate your feedback.
I am sorry to hear this and I am sorry that you feel this way.
I have looked into your previous correspondence with our customer service team and can see that you placed an order with us and then contacted to have the address changed, to which we advised that unfortunately, we could no longer amend/cancel your order as your order had been dispatched already.
I can see you then advised you had placed another order and asked if this was going to be delivered the next day and we advised that as you have selected standard delivery your parcel would be delivered to you between 3-5 working days. You then advised if we could amend the delivery method for you, however, we advised we are unable to amend any orders once these have been processed and inputted by the customer due to how fast our warehouse work and orders are processed very quickly.
I have also looked into the timeframe of the responses and can see you were responded to fairly quickly and your last email had a response after 36 minutes due to our customer service team having other emails to respond to as well.
We can’t legislate for orders being processed incorrectly by the customer unfortunately and especially twice in succession. We apologise that we couldn't amend and cancel your order as per your request but as the shipping is so efficient it had already shipped by the time the notification was responded to. Although its 3-5 day shipping, your parcel is due to be delivered in 2 days reinforcing our desire to exceed customer expectations and service. We will happily accept any Returns and refund any items you wish to send back and are sorry that on this occasion the transaction didn’t meet your expectations.
Kind regards,
Team Android Homme
I have been wearing different high-end…
I have been wearing different high-end designer sneakers for a long time and the android homme's are the best looking en best quality 100%
Just bought another pair to enjoy for many years :) Love this brand
5 juni 2024
Omdöme utan inbjudan
Svar från Android Homme
Hi Enzo,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Svar från Android Homme
Hi Sarah,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Good trainers,and excellent…
Good trainers,and excellent delivery.would like to see some more styles
28 maj 2024
Svar från Android Homme
Hi Leslie,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Quick delivery and standard of trainers…
Quick delivery and standard of trainers are amazing
7 maj 2024
Svar från Android Homme
Hi Hugh,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
I've bought a few items and all were…
I've bought a few items and all were great quality. Also the shipping is drama free. Everything I've received has been absolutely worth what I paid and I'm sure I'll be buying more in the future
7 maj 2024
Svar från Android Homme
Hi Des,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Svar från Android Homme
Hi Robert,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Buying policies must be there for us to…
Buying policies must be there for us to see
Now i have to pay for customs over the price that i bought items with that is not fear.
7 maj 2024
Svar från Android Homme
Hi Godfrey,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry you feel this way.
I can confirm it does state in our terms and conditions on our website that If the delivery address is outside the UK the buyer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into and selling of the Goods in, the country of destination and is liable for all import duties and procedures thereof. For the avoidance of doubt, the Company does not warrant that any products purchased by the Buyer comply with all statutory requirements and regulations relating to the sale of the Goods in any jurisdiction outside of the UK and it is the sole responsibility of the Buyer to ensure compliance.
Kind regards,
Team Android Homme
Fantastic luxury Trainer
fast ordering Process super quick delivery and again from Android Homme a fantastic luxury trainer. Thank you.
7 maj 2024
Svar från Android Homme
Hi Shawn,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Svar från Android Homme
Hi Tony,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
I still haven’t received my order after…
I still haven’t received my order after paying for next day delivery
7 maj 2024
Svar från Android Homme
Hi Lisa,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry to hear this. I have looked through our email system and can not see any correspondence from you regarding this.
So we can resolve this issue for you as soon as possible, please kindly send an email to our customer service team over at: Info@androidhomme.co.uk
Thanks -
Team Android Homme
Horrendous experience
Horrendous experience, money taken and item out of stock , found out by contacting the company only to be told they got no emails. I have proof. I was emailed and treated like a piece of poo on a shoe!! Worst experience ever! Never again.
3 maj 2024
Svar från Android Homme
Hi,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry to hear this. I have looked into the order you have provided and this order was sent out to you and delivered to you the next day.
I can see a recent order of yours has been cancelled due to the item being out of stock unfortunately, however, this has been refunded to you and we have sent you confirmation of this via email.
Unfortunately, these things can happen sometimes where items become unavailable, however, we have refunded you and made you aware of this.
Kind regards,
Team Android Homme
Svar från Android Homme
Hi Benjamin,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Items came in perfect condition next…
Items came in perfect condition next day even on a Saturday ,thankyou
3 maj 2024
Svar från Android Homme
Hi Sandra,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.