Artie is great! Very knowledgeable and helpful! He has his customers’ best interests at heart.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... Se mer
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American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... Se mer
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I've had a few issues recently with my monitoring at American Alarm. I was surprised that someone at the very top called me to find out what the details of the issue were. I believe it will be resol... Se mer
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Företagsinformation
- Inbrottslarm
- Leverantör av brandlarm
- Vaktbolag
- Installation av säkerhetssystem
- Leverantör av säkerhetssystem
Om American Alarm and Communications, Inc. - Arlington Headquarters
Skrivet av företaget
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Kontaktuppgifter
297 Broadway, 02474, Arlington, MA, USA
- 781-641-2000
4,7
Utmärkt
193 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This is our fourth location using…
This is our fourth location using American Alarm. We always find them helpful in designing a security solution to fit our needs. We appreciate the thoroughness and professionalism of their installation staff.
10 mars 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your continued trust and support! We're proud to have earned the opportunity to secure your fourth location. Our team knows that every site has different requirement and works hard to design tailored solutions to ensure each installation matches customer needs. We look forward to continuing to bring you reliable service! -The American Alarm Team
Ray provided excellent service
Ray provided excellent service. Checked all areas I wanted. I was notified he would be early. Appreciated this. I would certainly ask to have Ray check system next year.
16 juni 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to leave a review about your recent visit. We also appreciate you letting us know that Ray provided excellent service and took the time to thoroughly check all the areas you requested. Please let us know if we can be of further assistance. -The American Alarm Team
The service tech was very polite and…
The service tech was very polite and got the job done in a quickly and timely manner.
11 juni 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for letting us know about your recent service visit! Our techs understand that customers value their time, so they make every effort to be as quick and efficient as possible while performing all necessary tasks. We look forward to assisting you in the future. -The American Alarm Team
There is always a quick response which…
There is always a quick response which is valued🤦♀️
9 juni 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review! Our team aims to provide fast, reliable service—and we're so glad you've found this to be of value as a loyal customer! Please let us know if there is anything we can assist you with. -The American Alarm Team
I have an alarm for more than 30 years
I have an alarm for more than 30 years. Started with at time Pony Express, which was acquired later by American Alarm. At the beginning had only a landline phone connection, later included radio backup and finally Wi-Fi connection. All these years was extremely happy with the service. After changing windows and patio door, American Alarm technician always re-positioned all sensors. On the personal side, all staff is very friendly and answers all calls and alarms very fast. For me, it is an advantage to have a state based alarm. Continue doing the good job! Thank you American Alarm!
NI, Norfolk MA
5 juni 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for being a loyal customer for over 30 years! We’re glad to have supported you through multiple system upgrades and to hear our technicians consistently ensured your sensors were properly repositioned during every service visit. We appreciate your kind words and look forward to servicing your needs for years to come! -The American Alarm Team
Provided great quality and useful…
Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to
having new doors installed. After doors was replaced the technician tested the doors to make sure they were functioning and replaced the panel battery. He showed up on time and explained what he was going to do. Been using this company for years.
9 juni 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the kind words and your continued loyalty over the years! We're glad you found the technician to be punctual, helpful when explaining the work, and thorough in ensuring your system was fully functional! -The American Alarm Team
Failure to send a check out during carbon monoxide alarm - had to call the local fire department instead
We have been loyal paying customers for the past 10 years. Our carbon monoxide alarms started beeping and they would not send a tech out to look at the system so we had to call the Winchester fire department. Do not use this company.
18 juni 2025
Omdöme utan inbjudan
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
We are sorry for the miscommunication. Your son was in contact with the on-call tech and he was expecting a call back if he decided to move forward with a site visit. There was no call back. Someone will be contacting you today to close the loop. If there is anything else we can help with please let us know.
Sincerely - The American Alarm Team
Immediate call when alarm triggered
Immediate call when alarm is triggered. I know where in good hands. I always refer friends and companies when asked if I know an excellent alarm company.
11 juni 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to leave a review. We're thrilled you're satisfied with the response time of our Security Monitoring Center! We truly appreciate your trust; it is an honor knowing you feel safe using our services and that you recommend American Alarm as a provider! -The American Alarm Team
A real person, every time
So far I have only needed to talk to customer service when I've tripped my own alarm, but I always talk to a real human who is concerned and understanding about my situation. In this time of automated everything, it's a relief to have a team of people I can trust to help me with my home security.
28 maj 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're glad to hear you've had a positive experience with the customer service team, even during accidental alarm trips! We believe a human connection and support makes all the difference, especially when it comes to your safety. Thank you for your trust—we're always here when you need us! -The American Alarm Team
Prompt and courteous
21 maj 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review about your recent visit! To minimize interruptions to customers' days, our techs aim to provide prompt yet efficient service. Please let us know if there's anything else we can assist you with. -The American Alarm Team
The technician was very efficient
The technician was very efficient and knew exactly how to fix my problem. I was impressed with the speed of the visit!
26 maj 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review about your recent service call! We're so glad to hear that the tech was fast and efficient in solving your problem. Please don't hesitate to contact us for any future needs! -The American Alarm Team
Bad Sensor, still waiting......
Response was great, the tech was nice and seems knowledgeable. 'However, he told me he would have the part in a day or two and it has now been 9 days since his visit. I have a bill from American Alarm but my issue has not been resolved.
20 maj 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for bringing this to our attention. We sincerely apologize that no one has contacted you sooner. This is not reflective of the standards we strive to uphold or how we want to conduct business. This will be used as a learning opportunity to improve our communications moving forward. -The American Alarm Team
all around terrific
19 maj 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review! We appreciate your feedback and letting others know about your positive experience. Please let us know if we can assist you further! -The American Alarm Team
On time
On time, very knowledgeable, neat and clean and fixed our problem, also mentioned that the backup battery was about do to be replaced, recommended that we changed it now
5 maj 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're glad the technician was able to resolve your issue promptly and that you appreciated their knowledge and thoroughness! Please don't hesitate to contact us with any future needs. We appreciate your trust in our business! -The American Alarm Team
On Time and very friendly technicians
5 maj 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to leave a review about your experience! Our technicians understand how valuable customers' time is, which is why they aim to be on time for every call. We appreciate your support and look forward to serving you again in the future! -The American Alarm Team
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
We're thrilled to hear that you consistently have a great experience with us. We appreciate your support and look forward to assisting you again in the future! -The American Alarm Team
You are charging me for a service that…
You are charging me for a service that I have on contract. Battery replacement!!!!
3 april 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback. We will look into this matter and have someone reach out to you. If there is anything else we can help with please let us know.
Sincerely – The American Alarm Team
Grateful for all of you
Your employees are professional, patient and understanding when they call me at 0200hrs. Sometimes I'm not sure what I say other than "I'll be there in 15 minutes🤣. I am grateful for your service monitoring Chapel.
11 mars 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you so much for the kind (and humorous) review! We appreciate your dedication to answering our 2 AM calls. Our team is always here to ensure you feel safe and secure. We're grateful for the partnership and your trust in our service! -The American Alarm Team
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're pleased to hear your system is performing well and that our team has been consistently available to support you. We appreciate your trust in us and are always here if you need anything. -The American Alarm Team
The true solution to my house alarm problem
While I was in the middle of remodeling my house, my alarm system had trouble. The workers had left and I could not get my alarm system started. I called American Alarm in the afternoon. They said that they would call Fast Response to see if they could schedule me. I was afraid that they would come either at the end of the day which affected my day or the following day which would have had further conflicts with my scheduling. A half an hour later, Fast Response pulled into my driveway. The technician found the problem. It was not an easy solution as he had to follow multiple wires to the source and weed through a spider web's worth of wires to find the problem. It was an accidentally pulled wire from a socket and not a faulty sensor as what was originally thought. It would have been easy to replace and charge for the sensor but that would have missed the true problem. The response was not so much as a fix to my system as much as it provided me peace of mind that I was supported by American Alarm. Thank you. Frederick
25 mars 2025
Svar från American Alarm and Communications, Inc. - Arlington Headquarters
Frederick, thank you for sharing your experience with us. We aim to provide quick and reliable support, whether from one of our technicians or the partners we work with, like Fast Response. We're thrilled we were able to bring you peace of mind during your home remodel. Please let us know if we can assist you further! -The American Alarm Team
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