Bought a wedding ring late and in the wrong size (guide I had was wrong). Panicked. Got in touch with Amberta and wow, what incredible customer service I have received. Had a replacement delivered nex... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time ordering from Amberta, overseas purchase. Surprisingly quick delivery. Easy check out process. Bought several Men's Black Rhodium Plated Silver Curb Chains needed for black pendants. Very p... Se mer
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I had not used your company before, but bought a beautiful silver bracelet for my daughter's 40th as she had heard about you.I was wary about online shopping but went ahead and was very surprised. Th... Se mer
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I have been trying to reach out for over a week now, but I have not received any proper response. I returned my product as per the required procedure, but there has been no update or communication s... Se mer
Företagsinformation
Skrivet av företaget
Dive into the world of jewellery. Amberta is a UK based jewellery brand with a love for classic design and craftsmanship. Browse a wide range of 925 Sterling Silver, 18K Gold Plated, 9K Gold and Amber gemstones jewellery pieces. Made with passion, with a design that lasts a lifetime. Our story started back in 2007 when our founder Nikita Perezilo, a jewellery enthusiast at the time, realised from experience the two prevailing principles in the jewellery market: good quality means expensive and vice-versa. His vision was to change this perception and conjoin the best features when purchasing jewellery: quality and value can go hand-in-hand in the jewellery market too. Amberta was founded in 2017 in the beautiful city of Edinburgh and continued its mission relentlessly: proving the above said commonplace wrong. Today we have a small but ambitious team striving to shine a light on that fine jewellery can be purchased with great quality, stylish packaging without the need to spend a small fortune.
Kontaktuppgifter
Summit House, 4-5 Mitchell Street, EH6 7BD, Edinburgh, Storbritannien
- customersupport@amberta.com
- amberta.com
4,2
Bra
169 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love this company’s jewellery
Love this company’s jewellery. Especially the chains. So many styles and lengths to choose from. I won’t go anywhere else. Highly recommend.
15 september 2022
Omdöme utan inbjudan
Svar från Amberta
Hi Carole,
Thank you for taking the time to share your opinion.
We are very happy with your comment and that you are satisfied with our range of products.
Thanks,
Amberta
Thank you again.
Amberta
Great service!
25 augusti 2022
Svar från Amberta
Hi,
Thanks, Donatas!
It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire customer service team receives your feedback – they’ll be thrilled to hear your kind words.
Regards,
Amberta.
Prodotto non arrivato
Ho ordinato degli orecchini dal loro sito. Dopo più di un mese non sono mai arrivati. Non c'è nemmeno la tracciabilità del pacco per vedere che fine hanno fatto.
28 juli 2022
Svar från Amberta
Ciao Mattia,
Grazie per la tua opinione.
Mi dispiace davvero sapere che, nonostante l'invio dell'articolo in tempo, è stato ritardato o potrebbe essere andato perso.
Abbiamo rimborsato il tuo ordine #WEB2256 e dovresti riceverlo a breve.
Grazie.
Saluti,
Ambra
Svar från Amberta
Hi Tamara,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like the item.
Thank you again.
Amberta
Excellent quality
20 juli 2022
Svar från Amberta
Hi Riccardo,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like the item.
Thank you again.
Amberta
Svar från Amberta
Hello Ms Campbell,
Thank you very much for your 4 stars review.
We are happy to hear that you are satisfied with your new leaf ring.
Thank you.
Regards,
Amberta
NOT Sterling Silver!
I purchased a snake bracelet described as sterling silver. We all know sterling silver is not magnetic so when it arrived I tried the magnet test and I could pick the bracelet up by the clasp with the magnet proving it was not sterling silver. Absolutely no response from Amberta following my complaint but luckily I paid by PayPal and got my money back through their resolution centre. Don't purchase from Amberta.
13 juli 2022
Svar från Amberta
Hi Linda,
Thank you very much for your feedback. We are sorry to hear that you were not fully satisfied with your recent purchase.
Regarding the contact made via Paypal, indeed, we did not have the chance to see it. It helped us realize we had an integration issue between Paypal and our platform. Thanks for pointing this out.
Regarding silver, we closely work with the UK jewellery regulating authority and undergo constant checks by the marketplace regarding the "Jewellery Quality Assurance Standards".
There is a possibility that there may be mixed metal contained in the mechanism of the clasp which may attract the magnet. We will look internally into this.
Thank you again.
Regards,
Amberta
The bracelet is stunning
The bracelet is stunning, delicate and simple. Although it looks a little fragile, but is good for the price, I just wish they have smaller sizes, unfortunately I had to give it to someone else because it was to big for me.
27 juni 2022
Svar från Amberta
Dear Rosannerys,
Thank you very much for your 4 stars review!
We really appreciate it and are happy to hear that you are satisfied with the design and the price of the bracelet.
We will take your comments into consideration and will contact the manufacture regarding smaller sizes.
Regards
Amberta
such a lovely piece
27 juni 2022
Svar från Amberta
Thank you so much for your amazing review! We are so happy to hear that you like our product.
Regards,
Amberta
Top quality jewellery from quality…
Top quality jewellery from quality sellers Amberta. Have purchased silver huggie hoop earrings from them and they are amazing! Many thanks! Will definitely be purchasing from them in the near future!
17 juni 2022
Svar från Amberta
Hi Anna,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like your new earrings.
Thank you again.
Amberta
Ordered silver earring loops and im…
Ordered silver earring loops and im very happy with them, fast shipping..i would recommend Amberta for their genuine jewellery...
17 maj 2022
Svar från Amberta
Hi Vanessa,
Thank you for your review.
Your nice words are highly appreciated, and we can't thank you enough for it. Every bit of feedback like this does so much to help us out!
Thank you.
Amberta
I was very happy with my purchase and…
I was very happy with my purchase and it arrived very quickly, sooner than expected.
11 april 2022
Svar från Amberta
Hi SB,
Thank you very much for the 5 stars review!
We are happy to hear that you are satisfied with your recent purchase and that it arrives sooner than planned!
Thank you again.
Regards,
Amberta
Beautifully made
Beautifully made , attractive chain. Just right. My Wife was delighted with it as it was to wear with a gilded silver Alexander the Great pendant . The chain looks really good with the pendant. Super value. 10/10.
24 mars 2022
Svar från Amberta
Hi K.E.B,
Thank you for your review.
Your nice words are highly appreciated, and we can't thank you enough for it. Every bit of feedback like this does so much to help us out!
Thank you.
Amberta
Beautiful ring and very quick delivery…
Beautiful ring and very quick delivery when I ordered with you directly Amazon lost the first one I ordered thank you for a quick delivery
23 mars 2022
Svar från Amberta
Hi Heather Rhodes,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like your new ring.
Thank you again.
Amberta
Great product!
21 mars 2022
Svar från Amberta
Hi Irina,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that you like the item.
Thank you again.
Amberta
Svar från Amberta
Hi Jennifer,
Thank you very much for your 5 stars review!
We are happy to hear that you are satisfied with your recent purchase.
Thank you.
Regards,
Amberta
Lovely chain.
Lovely chain. Very well made and presented. I’m very happy with it. Arrived promptly. Couldn’t fault the service.
14 februari 2022
Svar från Amberta
Hi Mark,
Thank you very much for your 5 stars review!
We are really happy to hear that your chain arrived promptly and that you are happy with it.
Thank you.
Regards,
Amberta
Customer service query
Previously I was really happy with Amberta. I have a question concerning a bracelet which I purchased from them and have emailed them at least 4 times, as of today I still have no response, the first time was before Christmas. If they respond to me, then would have no problem giving them 5 star rating as their jewellery is great.
9 februari 2022
Omdöme utan inbjudan
Svar från Amberta
Hi Barbara,
Thank you for taking the time to share your opinion.
We are really sorry to hear you have not received a response from us. We aim to response to all our customers within 24 hours after contact.
You can contact us via the email: customersupport@amberta.com as well as with the chat on our website.
We will answer your question regarding the bracelet.
Thank you.
Regards,
Amberta
Impeccable service, great product.
Impeccable service : the item was well packaged, efficiently despatched and arrived promptly.
7 februari 2022
Svar från Amberta
Hi Nigel,
Thank you for taking the time to share your opinion.
We are proud that we were able to meet your expectations and that the item reached you quickly.
Thank you again.
Amberta
Absolutely no fuss or hassles…
Absolutely no fuss or hassles transaction, the only problem I had was choosing what to get! Fast delivery too which was a bonus. Jewellery is stunning, I bought a couple of bracelets as gifts and loved them that much I quickly ordered them again for myself. Will definitely buy from Amberta again.
7 februari 2022
Svar från Amberta
Hi Traci,
Thank you for your review.
Your nice words are highly appreciated, and we can't thank you enough for it. Every bit of feedback like this does so much to help us out!
Thank you.
Amberta
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