⭐ 1-Star Review
⭐ 1-Star Review — Amari The Label
Absolutely terrible customer service — avoid this company at all cost.
I ordered a dress from Amari The Label, and when it arrived, it did not fit my daughter and she was extremely disappointed with the style and quality. I contacted the company simply requesting a refund in accordance with their stated return policy.
What followed was an absolutely ridiculous and exhausting experience.
Instead of simply honoring their return policy, they repeatedly tried to convince me to keep the dress for a 10% refund, then offered discounts toward purchasing another dress. I declined both offers. I did not want another dress or a discount — I wanted the refund their own return policy indicated I was entitled to.
After numerous emails and an unbelievable amount of wasted time, they finally agreed to a full refund — but only if I paid approximately $59 out of my own pocket to ship the dress back.
After all of this back-and-forth, I finally agreed to accept a 30% refund simply out of frustration and exhaustion from dealing with this company. I was willing to take the loss just to be done with the situation.
And then, unbelievably, after agreeing to the 30% refund, they sent me another email asking me to provide my order number, email address, phone number, and complete address — information they already have because I ordered directly from them and we have been communicating through the same email chain.
This is beyond frustrating.
A simple return/refund has turned into an absurd customer-service nightmare. The amount of unnecessary back-and-forth, repeated requests, attempts to avoid issuing the refund, and additional hoops to jump through is completely unacceptable.
I would strongly recommend thinking twice before ordering from Amari The Label. The product may look good online, but when something goes wrong, their customer service experience is incredibly frustrating.
For me, this was not worth the aggravation, the wasted time, or the money.
One star is more than I would give based on this experience.
7 oktober 2026
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