Great experience with Alncom. Have known about them for ages & wish I'd moved over sooner. Great comms from the sales & booking teams, speedy, polite & careful engineer, and now superfast broadband a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Alncom supplied full fibre to my partner in Warkworth on May 28th The preinstallation visit by Lewis Lang was thorough and very helpful as neither of us are techies We soon learnt that using Aln... Se mer
Företaget har svarat
The lad who installed the system was very polite .alncom broadband works very well . So good to support local businesses. Would recommend to anyone. Brilliant service
Företaget har svarat
To keep this short, I can say no more than that I agree with all the 5-star comments on here. Personal praise for Lewis, Ben (installer) and all office staff I contacted.
Företaget har svarat
Företagsinformation
Om Alncom
Skrivet av företaget
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Kontaktuppgifter
Alncom, NE662PF, Alnwick, Storbritannien
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Utmärkt
422 omdömen
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Brilliant
Reliable, local, excellent customer support (sooo much better than the big multinational providers) and really good value for superfast broadband
15 maj 2026
Svar från Alncom
Thank you Mark for rating our customer support as excellent, we are very grateful to you for taking the time to share your positive experience you have had with our teams.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Svar från Alncom
Thank you Mr Clark for the positive feedback, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fast and dependable.
Service has been fast and dependable since it was installed a year ago. First technical issue was today when the internet went off. When I phoned I was told the fault had already been traced to a nearby exchange and engineers were on their way. It was up again within half an hour. Very impressive!
14 maj 2026
Omdöme utan inbjudan
Svar från Alncom
Thank you Dennis, we really appreciate you taking the time to write your review and for giving us 5*s.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Really happy with our experience
Really happy with our experience. We’ve been kept in the loop all the way, staff are lovely helpful and friendly. The chap who came to fit everything came on time, was polite and done with in the hour. Best internet we’ve had in 12 years of living here!Would certainly recommend!
8 maj 2026
Svar från Alncom
Thank you Emma, for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
We are very grateful to you and look forward to serving you as our valued Alncom customer.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great friendly service.
Internet speed has never dropped it the whole time I've been with them. Unlike my last supplier.
Not had a single issue and would recommend them to anyone.
13 maj 2026
Svar från Alncom
Hi Peter, we are truly grateful to you for continued support and being our valued customer, thank you for the 5*s!
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Svar från Alncom
Thank you Thilina, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Great team, sorted out my query and supplied the product needed in less than a week
Really fast response when i had a query. Options were discussed professionally and knowledgeably. I had the pleasure of having a young man called Ben attend my home. What a lovely lad!! Very respectful of my property, professional and knowledgeable. Listened to what i was looking for and sought out to achieve that for me. He then made sure i had the right product and advice was given in a way i could understand. Overall really impressed with the service i received today and wanted to give Ben a shoutout as i usually get worried when i have work people in the home but he made it a good experience. Thanks guys!
13 maj 2026
Omdöme utan inbjudan
Svar från Alncom
Hi Emma, thank you for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from Ben, I will pass this onto him.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great Service From Alncom
Service from Alncom is fantastic. The day of installation was smooth running and I was informed of everything. I’ve had no issues with my connection and the customer service is fantastic.
7 maj 2026
Svar från Alncom
Hi Rebecca, thank you for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Amazing
Amazing communication and customer service from the start. Everyone is polite, professional and friendly . The installation was quick and well carried out, with excellent follow up service.
Fantastic product and would definitely recommend, great local company.
7 maj 2026
Svar från Alncom
Thank you for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from our teams, we will always do our utmost for our valuable customers.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Installed fibre for us and helped us…
Installed fibre for us and helped us move contract with generous offer
No confusing and distant communication, just straightforward and accurate advice from a local company and far superior to the nationals
Glad we changed providers to Alncom
11 maj 2026
Svar från Alncom
Thank you Anthony for your kind words and the glowing 5*s, we are very grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you need any support in the future no matter how small your query is we are here to help.
Please do contact us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Great service
Great service, no problems at all.
When I moved in I made one phonecall and my internet was connected the same day. Amazing
11 maj 2026
Svar från Alncom
Thank you Helen for your kind words, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent customer service
Excellent customer service when installing the broadband and response to a query after installation. Having a local tel number and office with a person to answer the query is brilliant
11 maj 2026
Svar från Alncom
Thank you Janet for rating our customer service excellent we are extremely grateful to you for taking the time to write your review.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Had no problem with Alncom boardband …
Had no problem with Alncom boardband so far been with them for 1 year 6 months now
11 maj 2026
Svar från Alncom
Thank you Michael for your kind words and rating us 5*'s we really appreciate your continued support.
If you have any queries in the future no matter how small, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Svar från Alncom
Thank you for your 5* review, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Every time I have spoken to a member of…
Every time I have spoken to a member of the staff they have been helpful and efficient.
11 maj 2026
Svar från Alncom
Thank you for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
Our teams thrive on providing the best service possible to our valuable customers.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Good service provider
Good service provider, always friendly, helpful and knowledgeable on the phone. The workmen who fitted the new equipment were polite, tidy and efficient. Nice to be able to speak to a human on the phone not a robot. Good value for money
11 maj 2026
Svar från Alncom
Thank you Jen for the positive feedback we really do appreciate you taking the time to write this and giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Problem free broadband
I have been a customer since 2023 and have received good customer service and trouble free broadband in all that time.
9 maj 2026
Svar från Alncom
Thank you Alan for your continued support and being a loyal customer, Team alncom are extremley grateful to you.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great customer service
Reliable connectivity. Great customer service - specifically when it comes to any technical issues. No long waits on hold, no laborious process of feeding information to a bot. Just a human being doing their best to help solve your problem as quickly as they can.
9 maj 2026
Svar från Alncom
Hi Matt, we would like to thank you for taking the time to write your 5* review. We are so happy that your experince you have had with our Alncom teams have been positive, we are here at the end of the phone if you need any support in the future.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if you need any advice and we will be happy to help.
Team Alncom
Happily Invisible
I would think you would only notice broadband if there was a problem. Happily my broadband goes totally unnoticed and that’s how it should be.
9 maj 2026
Svar från Alncom
Thank you Kev for your words of kindness we really do appreciate your continued support. If you ever do notice any issues with your broadband, please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great service, professional engineer, and very helpful customer service. Broadband speed is exactly as promised.
8 maj 2026
Svar från Alncom
Hi Steve, thank you for your fantastic feedback, we are truly grateful to you for giving us 5*s. We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Detta är Trustpilot
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