Delivery took many weeks, from Dennark? Did not arrive in time for Christmas. Return/exchange policy is bogus. None of either. Ordered a jacket at 'regular size' but it was too small. Communica... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely HORRIBLE product - didn't look anything like the photos on the website. Cheap plastic materials for a $72 boot that looked like leather in the pictures. Customer support is a joke - they o... Se mer
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Wrote earlier 1 star review saying fabric was not stated cotton, very polyester feel. Website implies it's based in England, but when I tried to return found out it's in China. They gave me two choi... Se mer
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Ordered jacket on December 31 finely arrived on January 16. Quality of "down filled' jacket is definitely not filled with down feathers it not even like the one in the photo This jacket is a Doll... Se mer
1,8
Dålig
188 omdömen
Har besvarat 73 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Buyer beware
Buyer beware! I recently purchased a XL coat for my wife when the coat arrived it was cut really small, so it didn't fit her. When I reached to them, they gave me the option to return the coat at my expense, or they would issue me a gift card $75. I accepted the gift card and made another purchase with the gift card under $75, and they would not honor it. They tried to get me for some money. I would strongly advise anyone not to buy anything from this company! I wish I had read the reviews before I made my purchase.
29 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Jeff,
We’re very sorry to hear about your experience and appreciate you sharing this feedback. This is not the impression we want to leave, and we would like the chance to look into your case in more detail. Please contact our support team at support@alma-hansen.com
, and we’ll do our best to assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
I found products that I was looking…
I found products that I was looking for.
Great website. Great photos of products.
23 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Cherimorimon,
Thank you for your kind review! We’re happy to hear that you found what you were looking for and enjoyed browsing our website. We truly appreciate you taking the time to share your experience.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
What a joke this company is i ordered a…
What a joke this company is i ordered a shirt for my dad for Christmas and still haven’t received it and now im reading all these negative comments im really worried now
28 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Crystal,
We’re very sorry to hear about your concern and understand how worrying it can be when an order hasn’t arrived yet. We’d really like to look into this for you and provide an update. Please contact us at support@alma-hansen.com
with your order details so we can assist you as quickly as possible.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Easy ordering
It was easy and simple ordering my beautiful coat, can't wait to see and wear it.
26 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Candis,
Thank you for your lovely feedback! We’re happy to hear that ordering was easy and that you’re excited to receive your coat. If you need any help or updates along the way, feel free to reach out to us anytime.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
This company is not honest about their product. The size is for small people. They now don't want to give me a full refund. I will never order from them.
They need to be honest about their product.
27 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Rod & Kay,
We’re sorry to hear that you’re disappointed with your experience. This is not what we want for our customers. We’d appreciate the opportunity to review your order and address your concerns properly. Please contact our support team at support@alma-hansen.com
, and we’ll do our best to assist you.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
The website was great
The website was great. Ascetics are good and the site was easy to navigate.
26 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Linny,
Thank you for taking the time to share your experience! We’re glad to hear you enjoyed the website and found it easy to navigate. Your feedback means a lot to us.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Size and style wasn't correct
Size and style wasn't correct. Took forever to ship. Gotta pay to ship back. Garbage company.
24 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Dan,
We’re very sorry to hear that the size and style were not what you expected and that the process felt frustrating. This is certainly not the experience we aim to provide. Please reach out to us at support@alma-hansen.com
with your order details so we can review the situation and assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
DO NOT order from Alma Hansen
DO NOT order from Alma Hansen! They DO NOT honor their money back guarantee. They are a fraudulent company. I submitted a report to the Federal Trade Commission. PLEASE consider yourself warned, DO NOT SPEND YOUR TIME or MONEY.
22 september 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Mary,
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. This is certainly not the experience we aim to provide. We would really appreciate the opportunity to look into your order and clarify what happened. Please reach out to our support team directly at support@alma-hansen.com
, and we’ll do our best to assist you and find a fair solution.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
I ordered some leather boots with a…
I ordered some leather boots with a wooden sole. However, it turned out be plastic with a rubber sole. One of my boots are tighter than the other. I ask for a refund and an address to return them. Never gave me a response. However, they will email you to death,but no return address. It came from China. They gave me two (2) options. Return back to China or 75% credit. They gave me 51%. I paid 68 dollars + shipping and handling. Don't trust them. My friend said if it is not sold on Amazon, don't bother. It's probably overseas.
28 november 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Dorothy,
Thank you for taking the time to share your experience. We’re very sorry to hear that the item you received did not meet your expectations and that the return process caused frustration. This is not the standard we strive for. Please contact our support team at support@alma-hansen.com
with your order details so we can review the case properly and assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Down coat
So far very good and just waiting to hear when sent and expect to arrive. Hope before bad weather gets here
21 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Soaringeagle,
Thank you for your feedback! We’re happy to hear that you’re pleased with your coat so far. If you’d like an update on your shipment or have any questions about delivery timing, please feel free to contact us at support@alma-hansen.com
, and we’ll be glad to help.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Do not ever order anything from this…
Do not ever order anything from this company. The product was not as shown. Very weird material used. Said it was cotton. No invoice in the order. When I wanted to return it they said it would cost a lot to return it to China. They said they would give me 30 percent back on my order and they gave me 13 percent. Scam all the way around! I gave the item to the Goodwill and it cost way over 100 dollars.
20 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Carol,
We’re very sorry to hear about your experience and understand how upsetting this situation must have been. This is not the outcome we want for any customer. We’d really like the opportunity to review your case properly and clarify what happened with your order and return options. Please contact our support team directly with your order details so we can assist you further.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
I was able to find your website by…
I was able to find your website by searching for a shirt of a certain color on google.
But I don’t see a filter on your actual where I can search your products by color. It took more time to click on each item and see what colors are available.
Overall still a great expedience
13 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Mike,
Thank you for your feedback and for sharing your experience with our website. We appreciate your suggestion regarding clearer color filtering and will pass this along to our team for improvement. We’re glad to hear you still had a great overall experience.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Order filled quickly.
20 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello James,
Thank you for your review! We’re happy to hear that your order process was quick and smooth. We appreciate you taking the time to share your experience.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Svar från Alma Hansen
Hello Paul,
Thank you for reaching out. We’d be happy to help you check the status of your delivery and provide an estimated arrival time. Please contact our customer support team with your order number so we can assist you directly.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
This is a horrible what they make…
This is a horrible what they make people go through for trash. Notice in the reviews they favorite words are, werevsorry please email us so we can fix the problem!! This so call Alma Hansen is a SCAM! SCAM! SCAM!
11 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Nancy,
We’re truly sorry to read about your experience and understand how frustrating this feels. This is not the impression we want to leave, and we do want the opportunity to look into what went wrong in your case. Please contact our support team directly with your order details so we can review this properly and work toward a solution for you.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Scam center
They showed pictures of a leather jacket but I got a polyester fake super thin sweater like jacket for 80 dollars real small for a large.dont give them money super long headache process trying to return
17 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Bernard,
Thank you for sharing your feedback. We’re sorry to hear that the item you received did not match your expectations in terms of material, sizing, and overall experience. This is certainly not what we aim for. We kindly ask you to contact our customer support team with your order information so we can investigate the issue and assist you further.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Christmas Shopping Satisfaction
My wife did the shopping on your website and she said it was very easy to navigate and find the items she chose. She told me the items and I put them in my cart and completed the checkout! I found the checkout to be very easy and recommend the experience to anyone!
15 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Joseph,
Thank you so much for sharing your experience! We’re really happy to hear that your wife found the website easy to navigate and that checkout was smooth for you as well. It’s great to know the whole process worked well, and we truly appreciate your recommendation.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
It’s a regular shirt not thick enough to be considered a sweatshirt …
This is advertised as a crew sweatshirt but it is very thin and is actually a crew shirt.
Besides waiting 2 weeks for the product to arrive the color did not match what it looked like on the sight and has no thickness to it at all .
Never again will I purchase a product from Alma Hansen
16 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello,
Thank you for your feedback. We’re sorry to hear that the item did not meet your expectations in terms of thickness, color, and delivery time. This is not the experience we want our customers to have. Please reach out to our support team directly so we can review your order and look into a suitable solution for you.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Svar från Alma Hansen
Hello Valued Customer,
Thank you for your kind words! We’re delighted to hear that your first experience with us has been a positive one so far. We truly appreciate you taking the time to share this.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Is one of my favorite sites?I love…
Is one of my favorite sites?I love everything that I come out with💯💯💯💪💪
15 december 2025
Omdöme utan inbjudan
Svar från Alma Hansen
Hello Tim,
Thank you so much for the lovely feedback! We’re thrilled to hear that Alma Hansen is one of your favorite sites and that you’re enjoying what you’ve ordered. Your enthusiasm truly means a lot to us.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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