Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Se mer
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My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Se mer
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Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... Se mer
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Företagsinformation
Skrivet av företaget
Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.
Kontaktuppgifter
22 Upper Brook Street, W1K 7PZ, London, Storbritannien
- support@algbra.com
- algbra.com
3,9
Bra
348 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Algbra
Thank you for the great review Kristina! 🙏 😊
Avoid !!! Holding my money and not allowing me access to My money
Update ! Avoid it's been over 10 days now and they still are holding stealing My money they emailed on the 6th to say they would sort access to the app They have not bothered. I expect compensation for the stress and anxiety you have caused. I had given 5 stars but they have now shown themselves to be unprofessional and dishonest by taking My money and failing to raise a complaint
11 augusti 2023
Omdöme utan inbjudan
Svar från Algbra
Thanks so much for the review Clive! Algbra doesn't charge any fees whatsoever for using your card abroad for purchases or cash withdrawals. You'll always get the Mastercard exchange rate with no fees or commission when you pay in the local currency. Please reach out via the in-app chat or by email to support@algbra.com if you'd like to chat about this further 😊
Awesome company
Awesome company! Can't recommend them enough.
Great to have cashback on purchases. Also a fantastic customer service who's advice got me a refund from a crook company who had taken money from my account and had refused to return it (see my one star review of them).
9 augusti 2023
Omdöme utan inbjudan
Svar från Algbra
Thank you for that fantastic review! It is great to hear that you had a good experience with our support team - this feedback has been passed over to them.
Have been using Algbra for a while
Have been using Algbra for a while, great app, great customer service, no problems and highly recommended!
6 augusti 2023
Omdöme utan inbjudan
Svar från Algbra
We're so pleased with the excellent customer support you have received. Your review has been passed along to the team!
Can’t really fault this bank at all
Can’t really fault this bank at all, 1% cashback on all spending, 1.5% on Apple Pay. No charge when using the card abroad, (in shops or ATM). Ask a question in the app and someone responds quickly. Think they could probably improve the logo / branding but apart from that the app & banking is fast & responsive. 👍
6 augusti 2023
Omdöme utan inbjudan
Svar från Algbra
Thank you very much for your 5* review and the additional feedback. We have passed this along to the team!
Great bank! Cash back, ethical & great service!
This bank is great! I love that you get cash back on your everyday purchases. It’s great to finally find somewhere that is ethical and sustainable with its choices, you have the option to donate straight to charities and projects and you can also offset your CO2🤩 the customer service team are always super helpful and ready to help with any problems! Very much recommend! ⭐️⭐️⭐️⭐️⭐️
4 augusti 2023
Omdöme utan inbjudan
Svar från Algbra
Thanks so much for the 5* review Debbie, we really appreciate your feedback and I'll be sure to pass your kind words on to the Customer Service team 😊
Excellent customer service
Very Good customer service always replied to all my emails big support from them. I faced some problem in my transaction helped me out through all the way and sorted everything out for me. Great effort Thank you for your help
2 augusti 2023
Omdöme utan inbjudan
Svar från Algbra
Thank you so much for your kind words. We will make sure to pass this along to our Customer Support team and we hope you continue to enjoy the Algbra experience with us.
Svar från Algbra
Thanks so much for the kind words, we really appreciate the feedback 😊
Very good costumer service very polite…
Very good costumer service very polite and very quick
27 juli 2023
Omdöme utan inbjudan
Svar från Algbra
Thanks so much for the feedback, we really appreciate it and we're happy to hear that you had a great interaction with our support team!
Shocking bank
Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! Summer holidays with two young children and no access to money! How is this allowed?
27 juli 2023
Omdöme utan inbjudan
Svar från Algbra
Thank you for your review. As a regulated financial institution, we do sometimes need to close accounts, although this is very rarely required and where we have taken this action, there is always a reason for this. We're always here if you need any further support or advice, and you can reach out to our friendly team by sending an email to support@algbra.com. Thanks for being part of the movement 🚀
Fantastic service received
18 juli 2023
Omdöme utan inbjudan
Svar från Algbra
Really happy to hear that you're enjoying the service and thank you for the kind words 😊
Great product and customer service team.
26 juli 2023
Omdöme utan inbjudan
Svar från Algbra
Thanks so much for sharing your feedback Victor, we really appreciate it 😄
Don’t sign up and use this service
Worst bank by far close for nothing haven’t done nothing this bank complete joke 😂
23 juli 2023
Omdöme utan inbjudan
Svar från Algbra
We appreciate your review. As a regulated financial institution, there are times when account closures are necessary, though these instances are exceptionally rare and always backed by specific reasons. If you require further assistance or guidance, our friendly team can be reached at support@algbra.com. Thanks for being part of the movement 🚀
Really good customer service.
10 juli 2023
Omdöme utan inbjudan
Svar från Algbra
Thank you so much for the kind review! We're glad you had a great experience with us.
Love the boutique feel of the app & the…
Love the boutique feel of the app & the rewards!!
9 juli 2023
Omdöme utan inbjudan
Svar från Algbra
Thanks so much for the valued feedback. It's great to hear you're enjoying the feel of the app and our fantastic rewards!
Great app
Great app. Very user friendly, love the map pin that showed where you used your card.
30 juni 2023
Omdöme utan inbjudan
Svar från Algbra
Thanks so much Mohammad, we really appreciate the feedback!
Strong new-comer into the market
Strong new-comer into the market; their app is easy to navigate with a user-friendly layout, customer service is easily accessible through live chat or email (where I got a response within 1 hour still!)
The cashback rewards are enticing at 1 and 1.5% of all debit card spending.
Thanks for providing me a thorough and prompt response to my query James!
13 juni 2023
Omdöme utan inbjudan
Svar från Algbra
Thanks so much for the valuable feedback! I'll make sure to pass your kind words on to James as well 🙏 😊
Quick and responsive customer service…
Quick and responsive customer service via chat to cancel my lost card and issue and new one.
10 juni 2023
Omdöme utan inbjudan
Svar från Algbra
Thanks Garrie, really happy that we could get a new card sorted for you!
looks like new version of novus bank
looks like new version of novus bank , which scammed people- transfer 12.50 and no money arrived
6 juni 2023
Omdöme utan inbjudan
Svar från Algbra
Thanks for the review Karel. I'd like to reassure you that Algbra has no association with Novus, a Liverpool based company that, having looked into this a bit further, now trade as Greenfin, who are also not associated with Algbra in any way.
Detta är Trustpilot
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