AlgbraOmdömen 

Amazing service ! Really friendly staffs! Here to stay to be with them! :)

Once again, these guys had a glitch on their system which meant that once again my money was stuck in my account with no access abroad. I now have to wait 35 days for an investigation to take place despite these guys being in the wrong once again. I rarely use this account and this is another reason why. Despite being here since the beta days, the product has not improved if anything it’s become even worse.

*Update

What Algbra didn’t share was that I attempted to transfer money out my account for over 72 hours before anything was done. By the time this was resolved I had to request funds from external sources simply so I could cover accommodation costs while abroad. The fact that I had to request a phone call and it took 4 days to rectify is not something which is standard but actually slow/unacceptable

** Update 2

So while Algbra want to argue about “technicalities” I’ll outline the issues and faults which they admitted to on the phone but won’t tell you on here.

1. This isn’t the first time a “technical” issue has happened. Last year, I transferred money to this account to book an uber home only to be stranded in London where no one took me seriously until I messaged the CEO on LinkedIn to get a response. Only THEN was the complaint taken serious and they admitted the faults in their service. Snippet of the email they sent last year below:

Thank you so much for your patience while I’ve been reviewing everything you’ve raised. I want to start by saying how deeply sorry I am for what you went through. Being stranded without access to your own money, unable to pay for transport and even having to pawn personal items to cover yourself is an awful situation for anyone to be in. I can only imagine how stressful, frustrating, and upsetting this must have felt in the moment. As I mentioned to you previously, I want to assure you that I have taken your complaint very seriously from start to finish.
​
After carefully reviewing your account and the history of what happened, I can see that your top up on 22nd August was processed successfully, but unfortunately the hold on your account was not lifted as it should have been. This was the direct cause of you being unable to access your funds over the weekend. On top of this, the fact that this happened during a time when our support team wasn’t fully available meant that you were left without the help you needed most. That is not acceptable and I completely understand how this has broken your trust in us.
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You also raised concerns about the way a past dispute was handled and about service issues over the last couple of years. While I can see from our records that effort did go into reviewing your dispute, I completely accept your feedback that the process left you feeling unsupported and let down.

2. This is the exact same issue again where thy were saying that as there was a “hold” on the account while they ask for additional details (note that this was only September 2025 I supplied details and in April 2026 they asked for the same details again which is strange for a banking establishment). As I don’t use the account frequently, I missed the notification. The advisor then went on to say that the transfer should have:

a. Bounced directly back to my account since they needed more information
b. The automated system should have lifted the hold but that system also failed

Both of these automations failed while I was abroad hence why I raised the official complaint.

3. Since I didn’t have access to my funds after a fair amount of time, I couldn’t pay for my respective accommodation meaning I had to contact people to pay on my behalf. This was an inconvenience.

To conclude, rather than arguing about the fact on Trustpilot to make themselves look better, the fact of the matter is the compensation and “feedback” they took on board 9 months ago hasn’t been actioned or taken seriously. The tech still has the same flaws and rather than saying “do you know what it’s actually our fault and we’ll resolve this quickly” it’s having to wait near a month for the complaint issue to be resolved and someone arguing with me on here rather than resolving the issue at hand. The support system clearly
doesn’t work because instead of humans at critical elements chat bots were not effective. Poor automation caused the transfer issues in the first place.

一開户,就被鎖,這是客戶服務嗎？

Just open a account serveral hours
And then thr account locked!
I havent do any transfer in money
For me that is a direct insult

Great banking and excellent customer services. Special thanks to zenia and yuki.

I had a very positive experience with the Algbra support team. Their response was quick, accurate, and extremely helpful. They understood the issue immediately and provided clear guidance that resolved the matter efficiently. It is always reassuring to deal with a support team that is both professional and attentive to customers’ needs. I truly appreciate their excellent service and responsiveness.

I have had great customer service from Algbra, they are always super helpful and quick to respond when I contact them for support. I like how the banking app allows you to track your carbon footprint and the environmental impact of your spending as well as make donations and help with carbon offsetting.

Good very quick response

Great customer service and instant replies my issue was dealt with in 3-5 mins very happy with the service 👍🏽

The interface is easy to use and looks nice. The card it self is nice as well. Customer supports is always amazing to help and respond in great time. Just perfect 👌

Friendly, human, professional service today. My card details were used in a fraudulent manner after being stolen by hackers from my work account. The team went above and beyond on Sunday to reassure me, cancel the card and issue a replacement.

The help and assistance received was very helpful

My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized when my spending pattern changed and they reached out immediately.
On areas of improvement, improved chatbot should be a quick win plus 24x7 service even though I have found current service model very good. To scale up this however would need revision.

Immediate responsiveness, follow up.

Good customer service all the time and very good exchange rate when you use it abroad.

Algbra is an excellent platform - it’s easy to use, customer support team are quick and efficient. And the charitable donations feature within the platform is a particularly useful feature.

Love this bank. Staff are helpful and doesn’t take too long for a reply/help depending on the time you give your problem. Prefer this over any other banks (Santander, Danske Bank, Halifax)

Randomly locked my account without any prior notice or any questions prior. Avoid them and you can only get through to them through chat support which is inefficient. My genuine funds are seized for no reason.

Very nice experience good conversation

If I could give them 0 points I would. For the amount of times they froze my account for absolutely no reason at all literally all I did was transfer money to my dad and they blocked my account. And keep in mind this isn’t the first time they done this to me is literally like the 6th time they done it to me and now I cannot buy anything until tomorrow and they give you 0 compensation for their error. So yes are you thinking about joining this bank don’t join it trust me I been with them for years literally and all it ever did was bring me headaches.
Hasim aziz