AlgbraOmdömen 

348
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Se mer

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Betygsatt 5 av 5 stjärnor

My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Se mer

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Betygsatt 3 av 5 stjärnor

Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... Se mer

Företaget har svarat

Företagsinformation

  1. Bank
  2. Alternativa finansiella tjänster
  3. Finansiellt institut

Skrivet av företaget

Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

348 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(348)

17 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Very nice agent name Sarah as I had…

Very nice agent name Sarah as I had some problems with my transaction after following her advice and cooperate with the requested information all was sorted out very quickly and professional. Thank you Algbra

18 juni 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

Thanks for the kind words Kebe, I'll be sure to pass your compliments on to Sarah 😊

Betygsatt 1 av 5 stjärnor

Scammers

They wait for you to top up your account and then recover their cashback and close your account. These are just a bunch of clowns

17 maj 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

I'm sorry to hear that you were disappointed with our decision to close your account. From time to time, we review all accounts to ensure that we're complying with our regulatory obligations as well as our internal policies.

With regard to cashback, this was detailed in both the account and cashback T&Cs. Rest assured that whether or not the account contains any funds is not a considered factor when making the decision to close an account.

If you wish to discuss this further, please feel free to reach out to support@algbra.com

Betygsatt 1 av 5 stjärnor

THIEVES

THIEVES - AVOID ALGBRA. NOT TRUSTWORTHY.

I've been using Algbra for the best part of 3 years now. Even though there were better banks like Monzo or Starling out there I supported ALGBRA because they were a Shariah compliant and ethical company. I earned over £119 in rewards during their introductory opening offer which ended last year.

I did read some terrible reviews on trust pilot but continued to support them thinking that they are a startup company and these are just teething issues.

Suddenly out of the blue my card stopped working and like others on this site my account was closed without being given a decent explanation.

On top of that i am calling them THIEVES because they have deducted the £119 I earned over the last 2 years from my balance.

My account had no money left. They had no problems allowing me to top £360 before closing my account and stealing £119 claiming terms and conditions....

Closing my account was one thing but stealing money that i had just put in to the account is just disgusting.

Why did they wait for me to top up with money before they closed my account.

They couldn't have stopped me from topping up but NO.... THEY WAITED FOR ME TO PUT MONEY INTO THE ACCOUNT SO THEY COULD STEAL £119 CLAIMING T's AND C's

9 maj 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

Thanks for your review Mohammed, but that isn't quite right.

To clarify, from time to time, we review all accounts to ensure that we're complying with our regulatory obligations as well as our internal policies. If the decision is made to close your account, we'll either give you two months notice, or in some cases, we may need to immediately close your account.

There is no scenario in which we would wait for an account to be topped up before closing it. In fact, I can see that your account was closed over 6 days after it was last topped up.

We're not always able to tell you why your account was closed, but please be assured that there is always a reason and we do not take those decisions lightly.

If you wish to discuss further, please reach out to us via support@algbra.com where our team will be happy to help.

Betygsatt 5 av 5 stjärnor

I had Algebra bank account in the past…

I had Algebra bank account in the past and for some reason it was closed, and l have to contact the customer service and support team to get my account documents quickly to submit to an authorised body and the team were very helpful and understanding and I've got what I want directly, smoothly and quickly thank you all.

7 april 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

Thanks for the review Luma 🙌

Betygsatt 1 av 5 stjärnor

I had my algbra account for 2 years I’m…

I had my algbra account for 2 years I’m a hard worker and never had any problem with them. But recently they frozen my app coz they was suspected something and they literally email me to proof my wage income when they could see it was coming from payroll company. They ask me to proof where this money is coming from and send them payslips and proof of the income and after all that they decide to close this is literally so unfair I work hard and I’ve always got paid as normal so why just now they was asking to prove it? Honestly u guy have to see that because is not fair i got bills and stuffs to pay. I’m not happy with this and I won’t let it go like that

21 mars 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

I'm sorry to hear about your disappointment with our decision to close your account. As a regulated financial institution, we're obligated to review accounts from time to time, and on rare occasions, to close certain accounts. We regret that we're no longer able to offer our services to you, but if you do wish to discuss this further, please send an email to support@algbra.com and we'll be happy to help.

Betygsatt 1 av 5 stjärnor

Avoid Algbra at all costs!

I received my tax refund from HMRC, which was the largest deposit I’ve had in my account, and immediately after, Algbra closed my account without warning. Since then, I have been chasing them for my own money, and they have completely ignored my attempts to return my own money that the government sent me!

This has caused me major financial stress, as I have urgent commitments, including rent, yet they are holding onto my funds with no explanation. After checking Trustpilot, I see I’m not the only one—this seems to be a pattern with them.

I will be escalating this to the FCA, the Financial Ombudsman, and taking further action today if my money is not returned immediately. If you’re considering banking with Algbra, think twice before trusting them with your hard-earned money!

3 februari 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

Hi Fiona, I can see that the remaining balance, including the payment you mentioned, was sent to you by lunchtime two days after the closure of your account. We regret that we are no longer able to offer our services to you, and please be assured that we never take these decisions lightly. If you wish to discuss this further, please reach out to our team via email to support@algbra.com and we'll be happy to help.

Betygsatt 1 av 5 stjärnor

my friend has sent me money today at…

my friend has sent me money today at 11am now it’s 22:08pm i still ain’t received the fund can you believe that

14 februari 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

Sorry to hear this Mohamed. I'm happy to see that our team was able to give you some more information, and that the payment landed in your account shortly afterwards.

Betygsatt 5 av 5 stjärnor

Great customer service!

Great customer service!
quick and efficient.very happy to bank with an ethical company that does not use their money in unethical ways.

7 februari 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

Thanks for helping us to balance the equation, and champion ethical and fairer finance for everyone 🙌

Betygsatt 5 av 5 stjärnor

Loved the app

Loved the app! I was looking for a good ethical bank that actually delivered on its ethical mission and Algbra is exactly that

6 februari 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

Thanks Rodrigo, we appreciate the kind words 😊

Betygsatt 1 av 5 stjärnor

They closed my account for no reason

I've had an Algbra account for 2 years now and suddenly today they have closed my account with no notice and citing some regulatory obligations nonsense in an email. Card has been deactivated and they have logged me out of the app. Born and lived in the UK all my life, have a UK passport, no bad debt, and an excellent credit rating. Absolutely no idea why they have decided to close my account. This is the first time this has ever happened with any bank. I hope they don't take long to forward my monies on. They don't appear to reply to emails.

20 januari 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

I'm sorry to hear that you were disappointed with our decision to close your account. From time to time, we review all accounts to ensure that we're complying with our regulatory obligations as well as our internal policies.

I can see that our team did indeed reply to your emails, and funds were sent on to you the day after your account was closed.

If you'd like to chat with us further, please email support@algbra.com

Betygsatt 5 av 5 stjärnor

Great Customer Support

Whenever I have a concern, I always contact support and immediately receive a quick response. Allen has always been extremely helpful and quickly looked into my concerns regarding payments I was initially confused about.

1 januari 2025
Omdöme utan inbjudan
Logotyp för Algbra

Svar från Algbra

Great to hear it Ned, and I'll be sure to pass on your kind words to Allen too! 😊

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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