I was in a huge rush trying to get contact lenses ahead of a big trip, I ordered them at 2pm on Wednesday and opted for the express delivery and got them by 2pm Thursday - this was such a huge rel... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great company, great communication and a pleasure to deal with. From ease of website to ease of contact,ease of delivery,the whole thing I'd highly recommend them.
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I regularly buy my contact lenses from them and have always found the ordering process quick and easy. Good prices, reliable delivery, and no issues with my orders. Highly recommended
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usually great but on this occasion my parcel has never showed up. It has been marked as out for delivery the last 6 days with no sign of it anywhere and cannot be located *edit* After speaking wit... Se mer
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Företagsinformation
Om Alensa.ie
Skrivet av företaget
Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Kontaktuppgifter
Dublin, Irland
- +353818665717
- info@alensa.ie
- alensa.ie
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order was processed efficiently
Order was processed efficiently. Lens were delivered in two working days …,
11 juni 2025
Svar från Alensa.ie
Hello Sharon,
Thank you for the positive review. It is very appreciated!
We are happy to hear that your contact lenses had been delivered quickly and that you are satisfied with our efficient ordering process.
We wish you a great day and look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Svar från Alensa.ie
Hello Chris,
Thank you for the positive review. It is very appreciated.
We are happy to hear that your contact lenses have arrived quickly and on time. Providing quick delivery is one of our main priorities and and it is great to know we met your expectations.
We wish you a great day and look forward to serving you again if you ever need anything else in the future!
Kind regards,
Alensa Customer Service Team
Fantastic service and really fast…
Fantastic service and really fast delivery - was with another company for over 10 years and am so glad I made the switch to Alensa - much better value for money also .
6 juni 2025
Omdöme utan inbjudan
Svar från Alensa.ie
Hello Una,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are happy with our service, fast delivery, and pricing. We look forward to continuing to provide you with excellent service.
Thanks again for your support!
Kind regards,
Alensa Customer Service Team
Very good product!
23 maj 2025
Svar från Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you found the received product to be good and that you are satisfied.
We wish you a great day and look forward to serving you again if you ever need anything else in the future too!
Kind regards,
Alensa Customer Service Team
Very good company to deal with
I’m a regular user of Alensa, they offer amazing value on a huge range of products. Fast delivery too 👏🏻
13 maj 2025
Omdöme utan inbjudan
Svar från Alensa.ie
Hello,
Thank you so much for your continued support and for your feedback!
We are glad to hear you appreciate the value and variety we offer, along with our fast delivery. Your kind words mean a lot to us and motivate the whole team to keep doing our best.
We wish you a great day and look forward to serving you again soon! 😊
Kind regards,
Alensa Customer Service Team
Excellent service
Excellent service. Prompt delivery , good value , quality lenses . Easy ordering process .
22 maj 2025
Omdöme utan inbjudan
Svar från Alensa.ie
Hello,
Thank you for the positive review.
We are glad to hear that you found our service to be excellent and that your parcel has arrived quickly. Providing quality products at a good value is one of our top priorities and we are happy to hear that we met your expectations in this regard.
Your feedback is very appreciated and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Very fast delivery.
Very fast delivery.. product was exactly what I ordered.. and a free gift too.. excellent service
16 maj 2025
Svar från Alensa.ie
Hello David,
Thank you for the positive review. We are glad to hear you were happy with the fast delivery, your order, and the free gift. We truly appreciate your support and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Fast delivery,timely updates all lenses…
Fast delivery,timely updates all lenses are sensitive eye friendly and easy to wear
8 maj 2025
Svar från Alensa.ie
Hello,
Thank you for the positive review. We are glad to hear you appreciated the fast delivery and the comfort of the lenses we offer. Your satisfaction means a lot to us and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Great company
Great company, been using them for years, never had any issues. The contacts are great quality, and similar if not identical in composition to name brands. Highly recommend.
19 maj 2025
Omdöme utan inbjudan
Svar från Alensa.ie
Hello Jamie,
Thank you for the positive review.
We are happy to hear that you've consistently had a great experience with our service and products. Knowing that our contact lenses meet your expectations means a lot to us and your recommendation is very appreciated — thank you for being a loyal customer!
Kind regards,
Alensa Customer Service Team
Moved to Alensa after being let down by…
Moved to Alensa after being let down by another company regarding deliveries and glad I did. Prices in line with some others but delivery is consistent and good range of products.
8 maj 2025
Svar från Alensa.ie
Hello Deirdre, thank you so much for your positive review and for choosing Alensa! We are really pleased to hear that our delivery service and product range have met your expectations. If there's ever anything more we can do for you, don't hesitate to reach out. We look forward to serving you again!
Prompt service
17 april 2025
Svar från Alensa.ie
Hello Roy, thank you for the positive review. It is very appreciated! We are happy to hear that you are satisfied with our prompt service.
Prompt delivery which is important when…
Prompt delivery which is important when you need them to see!
23 april 2025
Svar från Alensa.ie
Hello Johann,
Thank you for your positive review. It is very appreciated.
We are happy to hear that you are satisfied with the delivery speed.
Kind regards,
Alensa Customer Service Team
Svar från Alensa.ie
Hello Frau,
Thank you for your positive review. It is very appreciated.
We are glad to hear you are happy with the eye cream and that the fast delivery met your expectations. Thank you for choosing us, and we look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Svar från Alensa.ie
Hello Kristen,
Thank you for your positive review. It is very appreciated.
We are happy to hear that you had an excellent experience with our customer service. Your kind words truly matter to us a lot and we look forward to helping you again in the future!
Kind regards,
Alensa Customer Service Team
Excellent service with quick delivery
17 april 2025
Svar från Alensa.ie
Hello Maureen,
Thank you for your positive review. It is very appreciated.
We are glad to hear that you found Alensa's service to be excellent and that you are happy with the delivery time.
Kind regards,
Alensa Customer Service Team
Svar från Alensa.ie
Hello,
We are really sorry to hear that your delivery experience didn’t meet expectations. We understand how frustrating delays can be, and we’d like to investigate what happened to make it right.
Please reach out to us at info@alensa.ie with your order details so we can look into this for you directly. Your satisfaction is important to us, and we’d love the opportunity to resolve this.
Thank you for your feedback - it helps us improve.
Kind regards,
Alensa Customer Support Team
Not recommended for prescription glasses
I purchased glasses from here about a month ago.
On the product page for the glasses, the nose bridge measurement given was inaccurate. The prescription etc was fine, but because of this wrong measurement, the glasses didn't fit me at all, so I had to return them.
When I returned them I expected a full refund because the fault was with them for providing the wrong measurement.
There were several emails back and forth. The customer service agent asked me to take a photo of a pair of glasses I had already, with a measuring tape beside them, because it seemed they wouldn't take my word for it that the measurement of the glasses I ordered was off.
As if someone would be returning glasses just for the sake of it, having spent time carefully picking out the glasses in the first place, reading the measurements, assuming them to be accurate, and placing the order. They seem to assume that the customer must be in the wrong for returning them.
Anyway, after the time-wasting emails, they still said, sorry, we can only refund for the frames.
Another way that this company is dishonest is by using the ".ie" extension for their web address - this was what initially drew me to the site, because I naturally thought it was an Irish company. They are not Irish at all - eastern European.
8 april 2025
Omdöme utan inbjudan
Svar från Alensa.ie
Good day,
We understand your frustration with the nose bridge measurement and the subsequent return process. We strive to provide accurate product information and a seamless customer experience. The measurements in your case were confirmed by both our opticians ,and the manufacturer , so unfortunately , in this case they were correct even if they didn't seem so from your perspective.
We apologize for the inconvenience caused by the misunderstood measurement and the back-and-forth emails. We value your feedback and will use it to improve our product descriptions and customer service procedures.
We appreciate you bringing the website domain extension to our attention. We understand how this could be misleading thought it is clearly stated on our website where our company is situated. We will look into ways to clarify our website's origin even better.
Kind regards,
Customer Service Team
Svar från Alensa.ie
Hello Berni,
Thank you for your positive review. It is very appreciated.
We are glad to hear that you found Alensa's service to be great!
Kind regards,
Alensa Customer Service Team
Svar från Alensa.ie
Hello,
Thank you for the review.
We are happy to hear that you are satisfied with our prices and delivery speed.
Your feedback is very appreciated and if there is anything we can do to improve your experience, please do not hesitate to let us know at info@alensa.ie
Kind regards,
Alensa Customer Support Team
Fast delivery
7 april 2025
Svar från Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated.
We are happy to hear that you are satisfied and found our delivery to be fast!
Kind regards,
Alensa Customer Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.