I was in a huge rush trying to get contact lenses ahead of a big trip, I ordered them at 2pm on Wednesday and opted for the express delivery and got them by 2pm Thursday - this was such a huge rel... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great from start to finish! Cheaper and much quicker delivery than where I normally get my contact lenses.
usually great but on this occasion my parcel has never showed up. It has been marked as out for delivery the last 6 days with no sign of it anywhere and cannot be located *edit* After speaking wit... Se mer
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Great company, great communication and a pleasure to deal with. From ease of website to ease of contact,ease of delivery,the whole thing I'd highly recommend them.
Företaget har svarat
Företagsinformation
Om Alensa.ie
Skrivet av företaget
Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Kontaktuppgifter
Dublin, Irland
- +353818665717
- info@alensa.ie
- alensa.ie
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast delivery
7 april 2025
Svar från Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated.
We are happy to hear that you are satisfied and found our delivery to be fast!
Kind regards,
Alensa Customer Support Team
Lenses Bosch and Lomb The item was delivered fast and that is…
The item was delivered fast and that is was what I ordered.Great quality and service
4 april 2025
Svar från Alensa.ie
Hello Viktoriia,
Thank you for your positive review. We are glad to hear that your lenses have arrived quickly and that everything has gone as expected. Your feedback is valuable and we are happy that you are satisfied with our service!
Kind regards,
Customer Service Team
Svar från Alensa.ie
Hello, thank you for the review. We are glad to hear your order arrived quickly and that you’re happy with our service. Your feedback is very appreciated!
Fast delivery to Co Kerry
Fast delivery to Co Kerry, great prices, and a free gift! What's not to like.
2 april 2025
Svar från Alensa.ie
Hello Corinna, thank you for the review! We are glad you enjoyed the fast delivery, the great prices, and the free gift! Your feedback means a lot to us - hope to see you back again soon!
Svar från Alensa.ie
Hello, thank you for the positive review. We are happy to hear that your experience with Alensa and our products has been a good one. 😊
Svar från Alensa.ie
Hello Michael, thank you for your review and your continued support! We are glad to hear you've had a great experience with Alensa and that you'll be coming back. We truly appreciate your loyalty and look forward to serving you again soon!
Svar från Alensa.ie
Hello, thank you for the positive review. We are happy to hear that you are satisfied with our service and delivery speed!
Alensa has the best prices
Alensa has the best prices. And very fast delivery. Excellent seevice.
25 mars 2025
Svar från Alensa.ie
Hello Veronika, thank you for the positive review. We appreciate your kind words and are glad to hear about your positive experience with Alensa. We strive to provide our customers with the best possible prices and delivery times and your feedback is very appreciated!
Svar från Alensa.ie
Hello Nick, thank you for the positive review. We are happy to hear that you had a good experience with Alensa and found our website to be easy to use. We are also glad to hear that you are happy with the recieved product and the delivery speed. Your feedback means a lot to us and we are looking forward to serving you again in the future as well!
Svar från Alensa.ie
Hello Kristina, thank you for the positive review. We appreciate your kind words and are happy to hear about your positive experience with Alensa. We strive to provide excellent service and value to our customers, and it's rewarding to know we met your expectations.
Quality
Quality, fast delivery and good price. I am always happy to order from Alensa.ie
4 februari 2025
Svar från Alensa.ie
Hello Elena, thank you for the positive review. We are glad to hear that you were happy with our service, pricing and quality. Your feedback is very appreciated and we look forward to serving you again soon!
A plus for Alensa ☆
My first time ordering from Alensa and they did not dissapoint, easy to navigate the website and place my order, my lenses were cheaper with Alensa than the major providers, placed my order close to the bank holiday weekend and they arrived promptly and packaged well. I'm very impressed with Alensa, and recommend them to anyone.
13 mars 2025
Svar från Alensa.ie
Hello Fiona, thank you for the positive review. We are happy to hear that your first experience with Alensa was a positive one. It's great to know you found our website easy to navigate, our prices competitive, and our delivery to be efficient. We truly appreciate your recommendation and look forward to serving you again in the future.
So easy to order and quick delivery
21 mars 2025
Svar från Alensa.ie
Hello, thank you for the positive review. We are glad to hear that you have had a positive experience with Alensa. Your support is very appreciated and we look forward to serving you again in the future as well!
I’ve been buying here for a few years
I’ve been buying here for a few years, great price and service even tho they got a significant price hike, delivery was quicker years ago now usually takes 7 days, but I’m not complaining , great discounts time the purchases ..
13 mars 2025
Svar från Alensa.ie
Hello Andrew, thank you for your feedback and continued support over the years. We appreciate your support and are happy to hear you're overall satisfied with our service. We’re always working to improve efficiency while keeping our prices competitive, and we hope to offer quicker delivery times in the future. It’s great to know our discounts make a difference for you. Looking forward to serving you again soon!
Svar från Alensa.ie
Dear Kátia,
we are sorry to hear that ,and we do apologize deeply. After you have contacted us on our support line ,we have issued you a refund for the undelivered parcel. We hope you keep shopping with us in the future.
Svar från Alensa.ie
Hello Gerard, we are sorry to hear about the issue with the lenses from this order. Our customer service team has already reached out to you with information on how to return the lenses for quality control. We sincerely apologize for any inconvenience this may have caused and appreciate the opportunity to make things right. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us on info@alensa.ie
Brilliant as usual
18 mars 2025
Svar från Alensa.ie
Hello Blaithin, thank you for the positive review. We are happy to hear that you are satisfied with Alensa. Your support is very appreciated and we look forward to serving you again in the future as well!
Do not buy reading glasses from Alensa if you are in UK or Ireland.
If you are in Ireland / U.K. do not order reading glasses from Alensa.ie though website clearly offers reading glass option, this doesn't work for UK/Irish customers. I ordered a pair of reading glasses, I submitted my original prescription, but received a pair of distance glases. When I complained they said this "...issue is exclusive to UK/IE , and our opticians often can not spot this ,as they process hundreds of prescriptions a day."
They say they cannot commence taking any action to remedy until after they receive the glasses back... be that a refund or a correct replacement... even though they acknowledge that this is a system fault on their part. They acknowledge this in their reply to this review... so they make the mistake, but I must prove my bona fides before they will even start the replacement process.
UPDATE: the DHL return label they sent does not work and is not accepted by An Post or the DHL syste, What a catch 22. They will not act until I return the items, but then make it too expensive to return the items by sending a faulty return label.
Very indifferent customer service. There are far better service providers available.
21 mars 2025
Omdöme utan inbjudan
Svar från Alensa.ie
Dear Mr. Mooney,
we are aware of the issue ,and we do apologize deeply for any and all inconveniences caused by this mistake. The fault is entirely on our side ,and we are more than willing to fix the problem. We take this complaint very seriously ,and we will do everything we can to resolve it swiftly. Unfortunately ,to be able to provide a solution ,we do need you to send us the glasses back ,as we do not currently have any other way of dealing with the instance of such problem. While we do understand it may cause significant hardships on your side ,we will try to be as swift and resolute as possible while addressing and fixing the issue with your glasses. Our customer support has already provided you with a free return label and instructions for you to return your glasses ,and our colleagues have been notified ,so that they could begin working on the problem as soon as the glasses are received back.
We do apologize deeply for any and all inconveniences caused .
Great prices and quick delivery!
14 mars 2025
Svar från Alensa.ie
Hello Louise, thank you for the positive review. We are glad to hear that your parcel has arrived quickly and that you found our prices to be great. Your support is very appreciated and we look forward to serving you again in the future as well!
Svar från Alensa.ie
Hello, thank you for the positive review. We are glad to hear that you had a smooth ordering and delivery experience. Your satisfaction means a lot to us, and we can't wait to serve you again. We wish you a great day!
Detta är Trustpilot
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