I was in a huge rush trying to get contact lenses ahead of a big trip, I ordered them at 2pm on Wednesday and opted for the express delivery and got them by 2pm Thursday - this was such a huge rel... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great company, great communication and a pleasure to deal with. From ease of website to ease of contact,ease of delivery,the whole thing I'd highly recommend them.
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I regularly buy my contact lenses from them and have always found the ordering process quick and easy. Good prices, reliable delivery, and no issues with my orders. Highly recommended
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usually great but on this occasion my parcel has never showed up. It has been marked as out for delivery the last 6 days with no sign of it anywhere and cannot be located *edit* After speaking wit... Se mer
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Företagsinformation
Om Alensa.ie
Skrivet av företaget
Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Kontaktuppgifter
Dublin, Irland
- +353818665717
- info@alensa.ie
- alensa.ie
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
I always order and the order is always correct and delivered within 2 days.
Fabulous service
12 december 2025
Svar från Alensa.ie
Hello John,
Thank you for the positive review.
We are glad to hear about your positive experience with Alensa and that your order has always arrived quickly.
We wish you a nice day and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Really poor service, still waiting for order
Really poor service, ordered on the 8th of December with a dispatch notification on the 10th. No progress since then or tracking updates. Reached out a few times and was told to let them know after the 19th if I still haven't received my package which I haven't, still waiting for a response even though I voiced my concern over no updates on the tracking supplied.
8 december 2025
Omdöme utan inbjudan
Svar från Alensa.ie
Hello,
Thank you for your feedback.
We are sorry to hear about your experience. Unfortunately, without an order number, we are unable to look into your case directly here. That said, we truly regret the delay and the uncertainty this has caused. During busy periods, response times may be longer than usual due to a high volume of enquiries, but we do our best to reply to every customer as quickly as possible.
That said, we hope that your enquiry should have been responded to by now, and we sincerely apologise if this has not been the case. If there has still not been any update, please contact us directly at info@alensa.ie again with your order number so we can investigate the matter promptly and assist you further.
We appreciate your feedback and the opportunity to address this properly.
Kind regards,
Alensa Customer Service Team
Alensa.ie for Oakley
I purchased 2 sets of Oakley Holbrook RX frames from Alensa.ie....
The prices where, frankly, unbeatable.
The purchase and shipping experience where flawless and the packaging was a cut above the rest.
Thank you Alensa.ie for helping me out with my Xmas gifts this year 👍 a
12 december 2025
Omdöme utan inbjudan
Svar från Alensa.ie
Hello Keith,
Thank you for the positive review.
We are glad to hear that you are happy with the received glasses and the prices we offer. It is great to know that we managed to help you with the Christmas gifts this year and we look forward to serving you again if you need anything else in the future as well!
Happy holidays! 🌟
Kind regards,
Alensa Customer Service Team
Lost order
Delivery of original order took 2.5 weeks ! Replacement order after 8 days arrived quickly. Original package surfaced a week after that. When I enquired what to do with duplicate item I was told to keep it and pay in full or go to the trouble and time in returning it … no gesture at all to compensate for inconvenience and service failure . A suitable discount and I might have kept it. Not impressed at all
1 december 2025
Svar från Alensa.ie
Hello Aidan,
Thank you for sharing your experience. We sincerely apologize that we did not discount or credit when you first reached out. This may have been due to an unusually high volume of emails at the time, but we know that is no excuse, and we understand the inconvenience this caused.
We see that the original parcel has been returned, and we would still like to make things right. We will be reaching out to you directly to arrange store credit that can be applied to a future order as a gesture of compensation for the trouble.
Thank you for your patience.
Kind regards,
Alensa Customer Service Team
Again thank you
Again thank you. Good website and very easy to navigate. Any queries asked were addressed in a professional manner.
Notifications re delivery were prompt and uptodate. Excellent service overall. Thank you.
26 november 2025
Svar från Alensa.ie
Hello,
Thank you for the positive review.
We are glad to hear that you found our website to be easy to use and that your questions were answered well. It is also great to know you are happy with the provided service.
We wish you a great day and look forward to serving you again if you need anything else in the future!
Kind regards,
Alensa Customer Service Team
Reliable and fast delivery.
Always fast and reliable. I switched having had a dreadful experience with my long-term provider and I’m so glad that bad experience drove me to find Alensa. I got a free hat when I ordered this time and I really like it.
31 oktober 2025
Svar från Alensa.ie
Hello Trish,
Thank you for the positive review and for sharing your experience with Alensa!
We are glad to hear that we have met your expectations and that you were happy with the gift in the order.
Kind regards,
Alensa Customer Service Team
Svar från Alensa.ie
Hello Jill,
Thank you for the positive review.
We are happy to hear that you found our product priced well and that you enjoyed our quick delivery.
Kind regards,
Alensa Customer Service Team
Svar från Alensa.ie
Hello Jane,
Thank you for the positive review.
We are glad to hear that you have had a good experience with Alensa and that your parcel has arrived quickly.
Your feedback is valuable to us and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Delivery good but lenses bad
Delivery is good but lenses quality is very poor every second afer few times wearing damage
30 oktober 2025
Svar från Alensa.ie
Hello Jolanta,
Thank you for the feedback.
We are glad to hear that you are satisfied with the delivery, but we are sorry to hear that the lenses were not as expected. If you suspect that your lenses might be defective in any way, please contact us directly at info@alensa.ie if you have not done so already. If there is any physical damage on the lenses, please include a photo so we can assist you promptly and find the best solution.
We appreciate your patience and look forward to resolving this for you.
Kind regards,
Alensa Customer Service Team
I highly recommend this company
I highly recommend this company. Service at a very high level.
5 november 2025
Svar från Alensa.ie
Hello Robert,
Thank you for the positive review. We are glad to hear that you are happy with our service and appreciate your recommendation a lot!
Kind regards,
Alensa Customer Service Team
Still haven't received the item
Still haven't received the item. UPS saying address incomplete
4 november 2025
Svar från Alensa.ie
Hello Niamh,
Thank you for the feedback.
We are sorry to hear about the issue with this delivery. Could you please contact us directly at info@alensa.ie with your order details so we can look into the situation and help resolve it as quickly as possible, if you have not done so already?
We will look into this situation for you and ensure it is resolved as soon as possible.
Kind regards,
Alensa Customer Service Team
Prompt Response
Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received the new order 2 days later. I was very impressed with Alensa's response to my predicament considering the problem was not of their making. Many thanks.
Marie
11 maj 2025
Omdöme utan inbjudan
Svar från Alensa.ie
Hello Marie,
Thank you for the positive review. It is very appreciated!
We appreciate your understanding and are glad we could assist quickly despite the courier issue. It is great to hear that your replacement order arrived on time and that you are happy with our service.
Kind regards,
Alensa Customer Service Team
Always professional
31 oktober 2025
Svar från Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated!
We are happy to hear that we have met your expectations.
Kind regards,
Alensa Customer Service Team
Svar från Alensa.ie
Hello Mr. Niall,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you are happy with your order and found our services to be efficient and of great value.
Kind regards,
Alensa Customer Service Team
very good as always
29 oktober 2025
Svar från Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated!
We are happy to hear that we have met your expectations 😊
Kind regards,
Alensa Customer Service Team
Svar från Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated!
We are glad to hear that your parcel has arrived quickly.
Kind regards,
Alensa Customer Service Team
Maybe suggest to a courier not to drop…
Maybe suggest to a courier not to drop the items into a bin, household were in, household then threw waste in on top of the lenses
28 oktober 2025
Svar från Alensa.ie
Dear Edward,
we are so sorry to hear that and we do apologize deeply. We have issued you a compensation for the troubles in the form of store credit and informed the courier. The courier company has since gone bankrupt since yesterday, so we can assure you those issues will never occur again. Please, let us know if there are any issues with the products inside, or it was just the packaging that was stained/damaged by the waste. You can use our email address info@alensa.ie, or the phone number on the bottom of the website www.alensa.ie. We will be happy to assist you should there be any further discrepancies.
We do apologize deeply for any and all inconveniences caused.
The best customer service
The best customer service. Easy order and really fast delivery
20 oktober 2025
Svar från Alensa.ie
We're happy to hear that you had a great experience with our customer service and fast delivery! We appreciate you taking the time to leave us this positive feedback.
Super quick delivery
9 oktober 2025
Svar från Alensa.ie
Hello Natalia,
Thank you for the positive review. It is very appreciated!
We are glad to hear that your parcel has arrived quickly and look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Great company
Great company, quick delivery, no major problems, I love that they have barrel cases available and for cheaper than other places
28 januari 2025
Svar från Alensa.ie
Hello Laura,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you are satisfied with our services and quick delivery. Providing a smooth shooing experience is a main priority for us and it is great to know that we managed to meet your expectations.
Kind regards,
Alensa Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.