Aldo Shoes UK  Omdömen 

ALDO as a reputable brand are on the decline. Being a past customer I decided to treat (because spending £180 on a pair of boots for me is a real treat) myself. The postage itself was slow-ish. What’s disappointing is the poor finish of this item. The Nevada western boot has a heel made of cheap white plastic that has been thinly painted to then appear black. This becomes apparent when you begin to pick up small scuffs from wear and tear. I raised this with customer service asking to seek resolution. I received what much felt like a AI response refusing a refund because I had worn them, completely missing my point. I’m not debating whether I’ve worn them, it’s the terrible quality & finish of the item I’m looking to receive some acknowledgement and some sign of wanting to offer a resolution (voucher/giftcard/some kind of goodwill)

UPDATE - customer service have now resolved this. Thank you.

Experience starts with the email notification newsletter and ends with delivery. Very satisfying to see how Aldo has cracked the B2C channel.
Great pair of shoes, expansive collection of pictures for each product and info on fit.
Your Black Friday sales are always so good. None of the shoes I bought on sale felt like out of season.

The product I ordered was good quality but the shoes didn't suit me. I am however appalled to be charged £3.95 to return my product after paying £3.95 to have it delivered in the first instance. £7.90 in total seems very unreasonable when other retailers offer free delivery but deduct £2 or £3 from your refund. I won't order from Aldo online again.

Aldo used to be one of my preferred shoe shops but they have fallen off. They have become way overpriced for average footwear (e.g. £170 for basic faux leather boots). The delivery service is more disappointing as the packaging is worse than eBay, I am not happy paying lots of money for a cheap experience. Might as well buy shoes from, Shein to receive the same cheap packaging. At least Aldo still has the decent, branded shoebox. That and the tissue paper was their only saving grace to make it feel like a nice shopping experience. Better to shop in-store I suppose, but their branches of course have limited stock.

As expected. Very comfortable. Look beautiful and stylish.

The bag is cute but it is very small therefore, i will return it

Love the shoes , I’m not a high heel fan but these were perfect and comfortable, I bought half a size bigger but they were perfect . And the cushion inside the shoe made them perfectly comfortable.

I am really happy with the shoes I have bought. Really comfortable and beautiful. Highly recommend.

I ordered a pair of shoes in the November sales. The first time they tried to send it, the package was 'lost', the second they tried to send it, the package was sent back to ALDO. ALDO are now making me wait (for an error that isn't my fault) whilst they figure out what's gone wrong with their distribution. Terrible experience.

Iv still not received my boots

Order was was made on 6th November it’s now 16th evri have sent emails about delay In delivery 10 days in and as I have no pickup date I am extremely disappointed with service still nothing from evri and no follow up from Aldo.

Fantastic experience. Great communication, fast delivery and regular updates. Beautiful and stunning shoes!!! I am an Aldo convert for shoes now… yay!

I ordered a pair of boots online. I picked them up on Saturday afternoon but when I tried them on later that night I found that the zip was faulty.
I emailed customer services on Sunday and on Monday the problem was resolved and a replacement pair was on the way.
Excellent service

Love the shoes, such good quality and always arrive promptly.

Ordered boots 10 days ago and still haven’t received them. Being given the runaround by Evri who were supposed to deliver 6 days ago but at the last minute updated the delivery status to ‘delayed’ and it hasn’t changed since. Can’t speak to a human being at Evri so have no idea if I’ll ever receive my order. Very disappointed.

Another stylish and comfortable boot , thanks

Easy to find. Fast delivery. Great that there are pick up locations. Happy with purchase.

Placed a Next Day Delivery order last Wed evening - paid extra so they would come on Friday - still not heard anything about my order being dispatched nor have I had a reply from customer service. £406 spent... have they just swallowed my money?! I had nothing to wear on Saturday to an event and now I have no idea when I'll see the order.

Its almost a month still waiting for my order