Aldo Shoes UK  Omdömen 

Truly awful, paid for next day delivery, parcel is still awaiting shipping some 3 days later, customer service is non existent, I don’t know what’s happened of late to this company, but I certainly won’t use them again

Bought the black 'Goer' ankle boot on 29 December 2025. Have worn them a maximum of ten times since purchase and only worn for commuting, so no heavy wear.

Despite this, last week the sole on BOTH boots split clean across the width of the shoes, right through to the inner shoe and my feet got soaked.

Because I've had the boots more than 6 months their customer service have denied me any compensation or support, despite me getting very little use from these faulty shoes. Not even any store credit so I could try to replace them with another pair of shoes that aren't faulty.

They say they have to stick to the 6 month policy to be 'fair and consistent' in how they treat customers, but how is it fair that I've barely used these boots and lost almost £60, and now might have to pay a further £40 to resole them?

DO NOT buy from this brand if you would expect your shoes to last more than 6 months without basically splitting in two at the sole.

Terrible quality assurance - if I had purchased at full price I would have been even more annoyed.

I was briefly outside of my return period. The team responded swiftly with another label and returns date. Much appreciated!

Via the chat bot customer feedback I was able to request claim for my lost item and glad the resolution is sorted and fund heading back to my account. Super customer service I must say.

Great customer service and lovely shoes. My heel broke after 2 wears. Contacted Aldo who sent me a new pair.

I have had trouble with first name and surname not appearing on the shipping address recently. I reached out to the support team and they were very helpful and refunded the amount. I really appreciate the timely response and help.

Bought a pair of Boots in the sale but on arrival and initial try on, they were faulty as the leather lacquer peeled off. Instantly emailed Aldo with videos and photos and they quickly responded, organising a replacement pair of Boots within the week, delivered following week with next day delivery. Customer services were helpful and speedy!

I ordered 2 pairs of shoes from Aldo to be delivered to a local drop off location.
About a week later I received a message from Evri to say the local drop off location, wouldn't accept the parcel as it was too big. Consequently the shoes were returned. I contacted Aldo to find out what had happened to my shoes and my money.
The response - finally came back via email - thy had received them back so did I want a refund or the shoes. I opted for the shoes. Consequently they were sent again and guess what the same thing happened, however this time the delivery driver actually contacted me on my mobile and asked for my home address and said they would be delivered the next day. (please note had I been at home at the time of the call, I would have gone over to collect them from him.) But hey ho no shoes and a week later i received notification that they had been returned to Aldo.

Q. Why did Aldo not send the shoes as separate items if they had already been advised (as they were) that the original parcel was too big or alternatively send them to my home address?
All in all a complete shambles !!!!!!

I bought a pair of £60 shoes from ALDO and wore them for around 5 hours at a wedding. The material and heel became badly damaged to the point that I can no longer wear them.

I contacted customer service to raise my concerns and provided photos. Rather than properly addressing the poor quality, they suggested the damage could be due to my gait or the shoes coming into contact with something. Despite explaining that they had only been worn for a few hours, my complaint was rejected, even after being escalated to management.

Very disappointing quality for the price, and even more disappointing customer service. I expected much better from ALDO.

My returns issue was sorted very swiftly and understandably.

I had an excellent experience with ALDO’s customer service. They were professional, efficient, and responded to my query promptly.
Although ALDO normally has an exchange-only policy, they took the time to consider my particular circumstances and kindly agreed to accept the return and issue me with a full refund. I really appreciated their understanding, flexibility, and willingness to help.
Excellent customer service from start to finish. Thank you to the team for making the process so straightforward.

So helpful, the shoes had misshapen slightly and I needed them for an event so they are sending me a brand new pair. Great customer service!

Unusually poor return/exchange policy for in-store purchases. I wouldn’t shop there again.

Amazing customer service provided by Sara at Stratford Westfield branch. She accommodated my complaint and offered a quick solution. Much appreciated!

I bought a pair of shoes on line yesterday and paid extra for express delivery. Evri are stating on their web site that my parcel has been sent by "standard service" and they will give me an estimated delivery time in 48 hours. I made this purchase well within the time scale given for next day express delivery and have emailed them requesting that they refund soonest the amount I have paid them for a service I have not received. So far I am deafened by the silence and reading other comments this does not appear to be an isolated instance.
EDITED - In response to Aldo's email via Trust Pilot with regard to my comments and stating the fact that I did not respond to their emails. I would state that I did acknowledge their email offering me a refund for the difference between the amount I paid for express delivery and the standard delivery that I received from them I wrote back to ALDO pointing out the following: "Under the Consumer Rights Act 2015 I am entitled to a FULL refund of the premium amount I paid for express delivery and I have a legal right to dispute Aldo down grading this service without my active agreement" I also pointed out that delivery is considered a core part of my agreement with Aldo and when I pay for a guaranteed express service and the retailer fails to provide it they are in breach of contract, and as such I am entitled to a FULL refund for the service I agreed with them It was only after pointing out the foregoing to Aldo that they sent me a further email agreeing to refund the full amount I paid them for Express delivery. The fact that they are now stating that they have not had a response from me beggars belief!

AI got help with my return, thank you. all was done by email. I wish there was a chat or phone call option.

Fast response and very satisfied with the compensation

I ordered 6 pairs of shoes on an offer, it was 1st pair 20% off and 2nd pair 40% off. I returned 3 of the 6 pairs and instead of running the offer once through i.e. 1 of the pair I kept 20% off and the other 40% off as you would expect, they refunded the three I returned as 20% and 40% off, and charged me full price for 2 that I kept and 20% off for the third meaning I hardly got any discount at all. I'm very disappointed with this and if I hadn't have worn the 3 pairs that I kept I would be returning them
Edit: after 5 emails they've finally given me an explanation, that the discount is deceptive and applies to the RRP not the price shown on the website, so beware when you make a purchase.

Very disappointing experience with Aldo shoes. I felt the store staff were not transparent about the materials used in the products I purchased. This information should be clearly communicated to customers at the point of sale, but in my case it was either not explained or was misleadingly presented.

On top of that, all the stores near where I live are permanently closed, which makes any in-person support extremely inconvenient. I had to travel a long distance just to deal with an issue with the shoes I bought.

To make matters worse, there was no postal return option offered, meaning I couldn’t simply send the item back. Instead, I was expected to return to the original store in person, which is impractical given the lack of nearby locations.

Overall, this was a very frustrating experience and I would not recommend shopping here based on the poor communication, limited customer support options, and inconvenient return process.

Ordered a pair of shoes on the 12th June and still not received. Delivery charge is high to begin with. Evri attempted to deliver but did not leave, although they took a photo of the doorstep. Nothing the following day, however when I checked the tracking the following day they claim to have delivered at 11pm the night before but no photo (or shoes)
Having raised this with Aldo, and having to wait 4 days for a response as they only work Mon- Fri, they have just passed it back to Evri to look into.
I understand that occasionally things go wrong but the response is poor and unfortunately not a company I will deal with again.